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CenturyLink QC Performance Assurance Plan (PAP) V12.0

History Log

Description

CenturyLink™ QC’s Performance Assurance Plan (PAP), also referred to as simply the PAP, is a method to assure you and regulatory bodies that CenturyLink QC continues to provide performance set forth in the Performance Indicator Definitions (PIDs, also known as Exhibit B of interconnection agreements). The PAP was prepared in conjunction with the application by Qwest as a former Regional Bell Operating Company (RBOC) for approval under Section 271 of the Telecommunications Act of 1996 (the "Act") to offer in-region long distance service.

PAP Participation

If you elect to participate in the PAP, you must first modify your Interconnection Agreement to include PAP exhibits. Refer to the applicable Performance Indicator Definitions (Exhibit B) and Performance Assurance Plan Amendment (Exhibit K). You must also complete the CLEC Questionnaire which will include information as to the form of payment. Your CenturyLink QC Service Manager will provide you copies of the Amendment, which must be completed in triplicate, and will be able to assist you in completing the questionnaire. Once the questionnaire is completed, the processing of the PAP Amendment(s) could take from 30 to 45 days. Performance reports and PAP calculations for each Competitive Local Exchange Carrier (CLEC), by state, will be provided on a monthly basis through a password protected website.

If the service we provide to you and the service we provide to our own retail end-users for PAP-eligible PIDS are not in parity or better, or if CenturyLink QC fails to meet applicable benchmark standards, you may be eligible for PAP payments.

PAP Availability

The PAP is available in CenturyLink QC.

PAP Amendments

CLECs that have Interconnection Agreements currently in effect with CenturyLink QC participate in the Performance Assurance Plan (PAP) by augmenting their agreements with a CenturyLink QC PAP Amendment (Exhibit K, specific to the state involved) and Exhibit B.

Exhibit K and Exhibit B documents are available as downloadable word documents.

Access to Raw Data

One of the provisions of CenturyLink QC’s Performance Assurance Plans is the right for a CLEC to request data files of the CLEC Raw Data for the measurements identified in the PAP. To request Raw Data, contact your CenturyLink Service Manager. The CenturyLink QC Service Manager will transmit your request to the appropriate CenturyLink QC department.

Dispute Resolution

There may be occasions when there are issues raised by CenturyLink QC’s PAP reports, payment calculations and related processes that are not resolved in the normal course of business.  CenturyLink QC’s PAP defines a dispute resolution process, which is described in detail in the applicable PAP. Except where its Interconnection Agreement involves a different process, a CLEC has the option to initiate a request for dispute resolution by filling out the CenturyLink QC Performance Assurance Plan Request For Dispute Resolution form and returning it to CenturyLink QC Service Manager.

Reports Section

CenturyLink QC PAP Reports

CenturyLink QC provides CLEC-specific PAP payment reports via an Electronic Customer Reporting (ECR) site. Monthly reports are available via this secured site.

Accessing the CenturyLink QC PID Performance Reports

CenturyLink QC provides CLEC-specific PID performance reports via an Electronic Customer Reporting (ECR) site.

To view CenturyLink QC’s aggregate PID Performance Results by state, click here

Accessing the CenturyLink QC PAP Reports

To request access to the ECR reports, refer to the CenturyLink Interconnect OSS Electronic Access business procedure. Once the process has been completed, authorized users can access CLEC-specific reports by going to Electronic Customer Reporting (ECR) and logging in with their User ID and Password.

PID Performance Reports

CenturyLink QC provides CLEC-specific PID performance reports via an Electronic Customer Reporting (ECR) site.

To view CenturyLink QC’s aggregate PID Performance Results by state, click here

Last Update: February 7, 2014