Wholesale: Products & Services

Important Change in PIC CARE Report Access

Notice Date: February 12, 2008

Effective March 28, 2008, CenturyLink will no longer provide paper Primary Interexchange Carrier (PIC) CARE reports. Due to system upgrades, PIC CARE will be available only through NDM file transfer (for example, ConnectDirect) or from the subscription service web site.

We are excited to offer the new online capabilities which will enbale easier manipulation of PIC CARE data and the ability to retrieve PIC CARE Transaction Code Status Information (TCSI) for the previous 31 days.

This capability will only be available to companies receiving paper PIC CARE prior to March 28, 2008. No new password setups will be required if ESWEB access has already been established. Existing ESWEB users will automatically have access to the new online PIC CARE reports beginning March 31, 2008 using their existing password.

If your company currently subscribes to paper CARE reports, please contact CenturyLink PIC CARE by phone at 866-569-5893 or via email with any questions you may have regarding this upgrade.

Last Update: July 21, 2017