Product Listing
Business Voice Messaging Service Choice - V12.0
Product Description
Business Voice Messaging Service Choice combines Voice Mail Mailbox with its most commonly associated features. With Business Voice Messaging Service Choice, only one USOC is needed to supply the selected mailbox, call forwarding and message waiting indication functionality.
Business Voice Messaging Service Choice includes:
- Voice Mail Mailbox - Business Only
- Call Forwarding Busy Line/Don’t Answer or Call Forwarding Don’t Answer
- One of the following Message
Waiting Indication - Business features:
- Message Waiting Indication - Audible
- Message Waiting Indication - Audible/Visual
There are four Business Voice Messaging Service Choice options:
| USOC | Functions |
| VVMAD |
|
| VVMAE |
|
| VVMAF |
|
| VVMAG |
|
Complete instructions on setup and operation of Business Voice Messaging Service can be found in the Business Voice Messaging User Guide.
Availability
Business Voice Messaging Service Choice is available throughout CenturyLink QC.Availability verification can be found in the BVMS Lookup Table.
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| Additional Message Capacity - 50 | Compatible |
| Additional Message Capacity - 100 | Compatible |
| Call Forwarding Busy Line/Don’t Answer | Not compatible |
| Call Forwarding Don’t Answer | Not compatible |
| Call Routing | Not compatible |
| Call Routing to Number | Not compatible |
| Centrex 21/Centrex Plus/Centrex Prime® /Centron® | Not compatible |
| CustomChoice® for Business | Compatible |
| Extension Mailbox | Compatible |
| Listen Only Mailbox | Not compatible |
| Market Expansion Line® (MEL) | Not compatible |
| Message Notification | Compatible |
| Message Waiting Indication – Business | Not compatible |
| CenturyLink Easy Access | Compatible |
| Route to Other Number | Compatible |
| Scheduled Greetings | Compatible |
| Transfer Mailbox | Limited compatibility
Transfer Mailbox cannot be built on the same number as Business Voice Messaging Service Choice. Transfer Mailbox, however, can associate another line to a Business Voice Messaging Service Choice selection. |
| Voice Mail Mailbox | Not compatible |
Pricing
Rate Structure
Business Voice Messaging Service Choice may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.Feature Activity Types (Action Codes)
The valid Feature Activity Types are:- D = Disconnect
- N = Add
- C = Change (old values)
- T = Change (new values)
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Business Voice Messaging Service Choice is identified by using the USOCs VVMAD, VVMAE, VVMAF, and VVMAG .
- Business Voice Messaging Service Choice, Call Forwarding Busy Line/Don't Answer(EVF) and Message Waiting Indication Audible is USOC VVMAD.
- Business Voice Messaging Service Choice, Call Forwarding Busy Line/Don't Answer(EVF) and Message Waiting Indication Audible/Visual is USOC VVMAE.
- Business Voice Messaging Service Choice, Call Forwarding Don't Answer and Message Waiting Indication Audible is USOC VVMAF.
- Business Voice Messaging Service Choice, Call Forwarding Don't Answer(EVD) and Message Waiting Indication Audible/Visual is USOC VVMAG.
Feature Detail (FID and Data Requirements)
Business Voice Messaging Service Choice requires the FID RCYC (Ring Cycle) followed by the numeric 1 to 9. When the line is busy, calls go directly into the Business Voice Messaging Service, after the caller hears one ring. But when the phone rings with no answer, the end-user has a choice of how many times the phone will ring before it forwards to the mailbox.
| Option # | # of Rings End-user Hears | # of Seconds Phone Rings |
| 1 | 1-2 | 6-12 |
| 2 | 2-3 | 12-18 |
| 3 | 3-4 | 18-24 |
| 4 | 4-5 | 24-30 |
| 5 | 5-6 | 30-36 |
| 6 | 6-7 | 36-42 |
| 7 | 7-8 | 42-48 |
| 8 | 8-9 | 48-54 |
If the data following the FID RCYC changes, you must C and T the Business Voice Messaging Service Choice USOC to change the FID data; e.g.,
- C VVMAD /RCYC 3
- T VVMAD /RCYC 4
Adding Business Voice Messaging Service Choice
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table.
- Feature Detail requires the FID RCYC following the VVMAD, VVMAE, VVMAF, or VVMAG USOC; e.g. N VVMAD/RCYC 3
Removing Business Voice Messaging Service Choice
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC.
When ordering a Voice Messaging Package or Message Waiting Indicator feature in a DMS™-10 Central Office, you must provide the following information:
- Use a manual indicator of: Y (yes)
- Add a remark with the name of the Voice Mail Provider (even if it is CenturyLink)
The Message Service System (MSS) Field Identifier (FID) is required in 5ESS, 5RSM & 5ORM Central Office switch types if the voice messaging provider is other than CenturyLink. The following data must be entered on the service request following the MSS FID in Feature
Details:
| Feature | MDS | MDSI |
| Audible | *MSAAD | *MSAAM |
| Visual | *MSAV | *MSAVM |
| Audible-Visual | *MSAAVM | *MSAAVM |
| Example: | MSS *MSAAD MSSGRP.NNNN (NNNN=MLHG #) | MSS *MSAAM MSSGRP.MDSI |
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Last Update: March 17, 2015
Last Review: October 30, 2023