Product Listing
Call Forwarding - Don't Answer/Alternate Answer - V14.0
Product Description
Call Forwarding - Don't Answer automatically forwards incoming calls encountering a don't answer condition to a predetermined, programmed telephone number inside or outside the system.
There are two variations of Call Forwarding - Don't Answer:
-
All Calls - Unrestricted: All incoming calls are forwarded to a predetermined, programmed telephone number either inside or outside the system.
-
In-Only - Restricted: Calls within the system are forwarded to a predetermined, programmed telephone number either inside or outside the system.
Centrex Plus, Centrex Prime® and Centron® provide both Call Forwarding - Don't Answer variations, All Calls - Unrestricted and In-Only - Restricted.
Centrex 21 provides Call Forwarding - Don't Answer, All Calls-Unrestricted, with the following exception:
The DMS-10 central office (CO) switch type prohibits calls from being forwarded outside of the Common Block. See table below for additional information.
Alternate Answer-Don't Answer - is offered with Customized Call Management Services (CCMS) and Centron 1™. This feature forwards incoming calls that encounter a don't answer condition to a predetermined, programmed telephone number. The central office (CO) switch type determines where the calls can be forwarded, see table below to determine if the calls can be transferred outside of the system. Alternate Answer/Call Forwarding is not customer changeable, changes require a service request. Call Forwarding Variable or Call Forwarding Customer Programmable takes precedence over the Alternate Answer feature.
CCMS and Centron 1 also offers Alternate Answer - Busy Line/Don't Answer, this feature forwards both calls that encounter a busy signal and unanswered calls to a predetermined programmed telephone number.
Centraflex® offers Call Forwarding- Don't Answer providing the same feature functionality as identified for Alternate Answer - Don't Answer.
| CO Switch Type | CCMS | Centron 1 | Centraflex | Centrex 21 |
|
5ESS® |
Within the CCMS system. |
Within or outside the switch (local or long distance) |
Within or outside the switch (local or long distance) | Within or outside the switch (local or long distance) |
|
DMS™-100 |
Within the CCMS system. |
Within the same switch. |
Within the same switch. |
Within or outside the switch (local or long distance) |
|
DMS-10 |
Within the CCMS system. |
Within the Centron 1 system. |
Within the Centraflex system. |
Within the Centrex 21 Common Block. |
Availability
Additional information can be found in the Pre-Ordering Overview.
Compatibility and Restrictions
| Features/Service | Rules and Restrictions |
| Custom Ringing | When the Call Forward Don't Answer feature is installed on the primary number, don't answer calls to Custom Ringing numbers will also be forwarded. |
| Call Forwarding Busy/Alternate Answer | May be installed on the same line. If Call Forward Busy/Alternate Answer is on the line and is forwarding to a different number, use the CFND FID with appropriate 10 digit call forwarding number |
| Call Forwarding Variable | May be installed on the same line. If Call Forward Variable is activated it will take precedence over Call Forward Don't Answer |
| Call Waiting | May be installed on the same line. In 5ESS, and DMS-100 offices, the Call Waiting feature also includes Enhanced Call Waiting, which will allow call waiting calls to also be forwarded for POTS lines. |
| Hunting | May be installed on the same line |
Pricing
Rate Structure
Call Forward – Don't Answer/Alternate Answer may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.Feature Activity Types (Action Codes)
The valid Feature Activity Types are:- D = Disconnect
- N = Add
- C = Change (old values)
- T = Change (new values)
- V = Conversion as specified
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
NOTE: For LSR Conversion Activity (ACT V or Z), for Resale POTS and UNE-P POTS you may use Feature Activity N or V to define the end state of the account after conversion.
Feature Codes (USOCs)
Call Forwarding - Don't Answer/Alternate Answer is identified by using the following USOCs:
| Product |
Feature |
||||
| Call Forwarding Don't Answer All Calls - Unrestricted | Call Forwarding Don't Answer In Only - Restricted | Call Forwarding Don't Answer | Alternate Answer - Don't Answer | Alternate Answer - Busy Line/Don't Answer | |
| CCMS | Not Available |
Not Available |
Not Available |
MVPDA (In Only)- AZ, ID-N, ID-S, MT, NM, OR, UT, WA, WY MVPDC (All Calls) - IA, ID-N,MN, ND, NE, OR, SD, WA
|
MVPAA - MT, UT MXPBD - MN, ND |
| Centraflex | Not Available |
Not Available |
MVPDA (In Only) MVPDC (All Calls) |
Not Available |
Not Available |
| Centrex 21 | 69H* |
Not Available |
Not Available |
Not Available |
Not Available |
| Centrex Plus | 69H* | 69A |
Not Available |
Not Available |
Not Available |
| Centrex Prime | 69H* | 69A |
Not Available |
Not Available |
Not Available |
| Centron 1 | Not Available |
Not Available |
Not Available |
EVD - AZ, CO, IA, ID-S, NE, SD, WY MVPDA (Calls from Outside CO) - ID-N, MT, NM, OR, UT, WA MVPDC (All Calls) - ID-N, MN, OR, WA
|
EVK - AZ, CO, IA, ID-S, NE, SD, WY MVPAA - MT, ND, NM, UT MXPBD - MN |
| Centron | E9GUR |
E9G |
Not Available |
Not Available |
Not Available |
*If Call Forwarding - Don't Answer is placed on the last line of a hunt group in a DMS-100 switch type, the USOC 69J is followed by a HG suffix, i.e., 69JHG.
Feature Detail (FID and Data Requirements)
Include the FID RCYC (Ringing Cycle) and data of 1-9 to indicate how long an unanswered line will ring before the call is forwarded.
The options for individual lines/stations are:
| Option # | # of Rings | # of Seconds |
|
1 |
1-2 |
6-12 |
|
2 |
2-3 |
12-18 |
|
3 |
3-4 |
18-24 |
|
4 |
4-5 |
24-30 |
|
5 |
5-6 |
30-36 |
|
6 |
6-7 |
36-42 |
|
7 |
7-8 |
42-48 |
|
8 |
8-9 |
48-54 |
Centrex 21, Centrex Plus, Centrex Prime and Centron: Include the FID CFN (Call Forwarding Number) and data to indicate the call forward to telephone number when only one feature (busy line or don't answer) is requested or both features forward to the same telephone number, e.g., 69H /TN NPA-nnn-nnnn/CFN NPA nnn-nnnn.
Include the FID CFND (Call Forwarding Number Don't Answer) and data (needed for the don't answer telephone number) when both don't answer and busy line are ordered and each forwards to a different telephone number, e.g., N 69H/TN NPA-nnn-nnnn/CFND NPA nnn-nnnn.
NOTE: The data following the FIDs CFN and CFND will appear as: NPA nnn-nnnn, 9 NPA nnn-nnnn or 9 1 NPA nnn-nnnn.
Adding Call Forwarding - Don't Answer/Alternate Answer
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table
Removing Call Forwarding - Don't Answer/Alternate Answer
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
The Message Service System (MSS) Field Identifier (FID) is not required in 5ESS, 5RSM & 5ORM Central Office switch types, however, the MSS information is required on the message waiting USOCs.
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Last Update: March 17, 2015
Last Reviewed: October 17, 2023