Wholesale: Products & Services

Call Forwarding - Customer Programmable - V12.0

History Log

Product Description

Call Forwarding Customer Programmable is a Call Forwarding product that allows the end-user to program the Call Forward Number at any time by dialing an access code.

Incoming calls are automatically forwarded on a busy condition and after a predetermined Ringing Cycle on a don't answer.

Calls can be forwarded to any dialable telephone number (local, long distance, 800, etc.).

There are two different Call Forwarding Customer Programmable products.

  • Call Forwarding Busy Line Customer Programmable
  • Call Forwarding Don't Answer Customer Programmable

End-users may order both products if they require both types of forwarding.

Call Forwarding Customer Programmable must be programmed at the number where the feature is installed (no remote access to Call Forwarding).

If the end-user is in a 10-digit dialing area, they must dial the correct "forward to" telephone number.

To activate Call Forwarding Busy Line:

  • Dial *90 (1190 Rotary), then the Call Forward Number.

In a 5ESS® central office (CO) switch type, when the confirmation tone is heard (after two to three seconds):

  • Call Forwarding Busy Line is activated; simply hang up.

In an Ericsson CO switch type, Call Forwarding Busy Line is activated:

  • If the call is answered on the first attempt and maintains the connection for at least five seconds.
  • If the call reaches a busy or don't answer condition on the first attempt, then repeat the activation process a second time and hang up. Call Forwarding Busy Line is activated.

To deactivate Call Forwarding Busy Line:

  • Dial *91 (1191 Rotary), then hang up.

To activate Call Forwarding Don't Answer:

  • Dial *92 (1192 Rotary).

In a 5ESS CO switch type:

  • Dial the Call Forward Number, then hang up.

In an Ericsson CO switch type, do the following:

  • After the beeping dial tone, dial the Ring Cycle option (1-9).
  • After the second beeping dial tone, dial the Call Forward Number, then hang up.

To deactivate Call Forwarding Don't Answer:

  • Dial *93 (1193 Rotary), then hang up.

Availability

Call Forwarding Customer Programmable is available with:

  • One party service.
  • Centrex 21, Centrex Plus, Centrex Prime® and Customized Call Management Services (CCMS).

Call Forwarding - Customer Programmable is not available on:

  • 800 Wide Area Telephone Service (WATS)
  • Coin Operated Service
  • Hotel/Motel Service
  • Centron®

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding Busy Line (Interoffice or Intraoffice) May be installed on the same line
Call Forwarding Don't Answer (Interoffice or Intraoffice) May be installed on the same line
Call Forwarding Variable Call Forwarding Variable takes precedence over Call Forwarding Customer Programmable
Call Waiting

Call Forwarding Busy Line Customer Programmable:
May be installed on the same line.
If Call Forwarding Busy Line Customer Programmable is activated and Call Waiting is deactivated, calls will forward.
If both Call Forwarding Busy Line Customer Programmable and Call Waiting are activated, a second incoming call will activate the Call Waiting feature.
A third incoming call will do one of the following:

  • In 5ESS CO switch types, the call will activate Call Forwarding Busy Line Customer Programmable (the third call will forward).
  • In Ericsson CO switch types, the call will not activate Call Forwarding Busy Line Customer Programmable (the third caller will hear a busy signal).

Call Forwarding Don't Answer Customer Programmable:
May be installed on the same line.
Call Waiting and Call Forwarding Busy Line Customer Programmable may be installed on the same line. The following rules apply:

  • If Call Forwarding Busy Line Customer Programmable is activated and Call Waiting is deactivated, calls will forward.
  • If both Call Forwarding Busy Line Customer Programmable and Call Waiting are activated, a second incoming call will activate the Call Waiting feature.

A third incoming call will do one of the following:

  • In 5ESS CO switch types, the call will activate Call Forwarding Busy Line Customer Programmable (the third call will forward).
  • In Ericsson central office switch types, the call will not activate Call Forwarding Busy Line Customer Programmable (the third caller will hear a busy signal).
Centrex 21/Centrex Plus/Centrex Prime®/Centron 1™/Centraflex® Touchtone is required.
Voice Messaging Service - Residence Only Call Forwarding Customer Programmable is not compatible with Voice Messaging Service (USOC: VMJXA)
Call Forwarding Customer Programmable can only be combined with Voice Messaging Service -Mailbox Only (USOC: VMJXX).

Pricing

Rate Structure

Call Forwarding Customer Programmable may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add
  • C = Change (old values)
  • T = Change (new values)
  • V = Conversion as specified

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

NOTE: For LSR Conversion Activity (ACT V or Z), for Resale POTS and UNE-P POTS you may use Feature Activity N or V to define the end state of the account after conversion.

Feature Codes (USOCs)

Call Forwarding - Customer Programmable is identified by the following USOCs:

Product Feature
Call Forwarding Busy Line Customer Programmable Call Forwarding Don't Answer Customer Programmable
CCMS MVPCB MVPCA
Centrex 21 FCY FCU
Centrex Plus FCY FCU
Centrex Prime FCY FCU
DSS ERB ERD
PBX ERB ERD
POTS ERB ERD
UBS ERB ERD

Feature Detail (FID and Data Requirements)

Call Forwarding Don't Answer Customer Programmable USOCs require the FID RCYC (Ring Cycle) followed by numeric 1 to 9.

The central office switch type determines which Ringing Cycle Options are available.

Ericsson central office does not require the FID RCYC in Feature Detail.

The Ringing Cycle Option setting determines how long an unanswered line will ring before the call is forwarded. The Option # is entered following the RCYC code. See the table below for Ring Cycle Option settings:

Option # # of Rings # of Seconds
1 1-2 6-12
2 2-3 12-18
3 3-4 18-24
4 4-5 24-30
5 5-6 30-36
6 6-7 36-42
7 7-8 42-48
8 8-9 48-54
9 9-10 54-60

If the data following the FID RCYC changes, you must C and T the Call Forwarding Don't Answer Customer Programmable USOC to change the FID data; e.g.,

C ERD /RCYC 3

T ERD /RCYC 4

NOTE: For LSR Change activity (ACT-C) for Resale POTS and UNE-P POTS only, when the USOC does not change, but the Feature Detail is changing, the Feature Activity C = Change (old values) is not required. You may opt to only provide Feature Activity T = Change (new values).

Adding Call Forwarding Busy Line Customer Programmable

This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table.

Removing Call Forwarding Busy line Customer Programmable

This feature is removed by including:

  • Feature Activity Type D and appropriate USOC

Adding Call Forwarding Don't Answer Customer Programmable

This feature is ordered by including:

  • Feature Activity Type N and USOC ERD, FCU, or MVPCA
  • Feature Detail requires RCYC to establish the ringing cycle and must follow the ERD, MVPCA, or FCU USOC; e.g., N ERD RCYC 1

Removing Call Forwarding Don't Answer Customer Programmable

This feature is removed by including:

  • Feature Activity Type D and USOC ERD, FCU, or MVPCA

Adding Call Forwarding Busy Line Customer Programmable and Call Forwarding Don't Answer Customer Programmable

This feature is ordered by including:

  • Feature Activity Type N and USOC ERB, FCY, or MVPCB
  • Feature Activity Type N and USOC ERD, FCU, or MVPCA
  • Feature Detail requires the FID RCYC to establish the ringing cycle and must follow the ERD MVPCA or FCU USOC e.g.,
    • N ERB
    • N ERD /RCYC 5

Removing Call Forwarding Busy Line Customer Programmable and Call Forwarding Don't Answer Customer Programmable

This feature is removed by including:

  • Feature Activity Type D and USOC ERB, FCY, or MVPCB
  • Feature Activity Type D and USOC ERD, FCU, or MVPCA

The Message Service System (MSS) Field Identifier (FID) is not required in 5ESS, 5RSM & 5ORM Central Office switch types, however, the MSS information is required on the message waiting USOCs.

When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.

Last Update: March 17, 2015