Product Listing
Call Forwarding Variable - V13.0
Product Description
Call Forwarding Variable is an end-user programmable product that allows the end-user to forward all incoming calls to a different telephone number.
Incoming calls may be transferred to any dialable local, long distance or 800 telephone number that the end-user programs.
Call Forwarding Variable will remain in effect until discontinued from the end-user's telephone.
- Outgoing calls can be made while Call Forwarding Variable is in effect.
- Incoming calls received while the line is in use will be forwarded.
- End-users hear one short ring ('ping ring') each time a call forwards.
The following activation and deactivation code information is applicable for POTS and Centrex 21 products. Centrex Plus, Centrex Prime®, Centron®, Centron 1™, Customized Call Management Services (CCMS) and Centraflex® products code information can be obtained from your CenturyLink Sales Executive for new accounts and CenturyLink Service Manager for existing accounts.
To activate Call Forwarding Variable:
- Dial *72 or #72 from a touchtone telephone (72 from a rotary telephone).
- Listen for second dial tone.
- Dial the Call Forwarding Number.
For end-users with Call Forwarding Variable only:
- If the Call Forwarding Number answers, Call Forwarding Variable is in effect.
Both users must remain on the call for at least five seconds for Call Forwarding Variable activation to work.
If the Call Forwarding Number is busy or does not answer:
- Hang up and immediately repeat the process.
- Two quick tones will confirm that Call Forwarding Variable is in effect.
To deactivate Call Forwarding Variable:
- Dial *73 or #73 from a touchtone telephone (73 from a rotary telephone).
- When you hear two quick tones followed by dial tone, calls are no longer forwarded.
To verify Call Forwarding Variable is in effect:
- Dial *72 or #72 from a touchtone telephone (72 from a rotary telephone).
- A busy signal or error announcement confirms that Call Forwarding Variable is in effect.
AZ, CO, MN, MT, OR, WA ONLY:
- Call Forwarding Variable Without Call Completion is a feature of Call Forwarding Variable that allows the end-user to activate Call Forwarding Variable without waiting for the Call Forward Number to answer and without making a second attempt to activate the feature. When the activation tone is heard that confirms Call Forwarding Variable is in effect, simply hang up.
Availability
Call Forwarding Variable is available with:
- One party service
- Available in DMS™-100, DMS-10, 5ESS®, 5RSM (remote
of 5ESS switch) and Ericsson central office (CO) switch types
Additional information can be found in the Pre-Ordering Overview.
Call Forwarding Variable without Call Completion
AZ, CO, MN, MT, OR, WA ONLY: Call Forwarding Variable without Call Completion is available in 5ESS/5RSM (remote of 5ESS switch) CO switch types only. A remote is a switch that is away from its host or control office.
A remote is a switch that is away from its host or control office.
The central office switch type determines the maximum number of digits that can be programmed for the Call Forward Number (CFN) and whether or not an international number can be programmed.
| Switch Type | Number of Digits | International Allowed |
| 5ESS | 32 | Yes, but requires FID /CFV1A to be associated with the Call Forwarding Variable USOC |
| DMS-10 | 24 | No |
| DMS-100 | 24 | Yes |
| Ericsson | 28 | Yes |
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| 5ESS CO switch types | Will allow up to 20 calls to forward at a time |
| Call Waiting | May be installed on same line Call Forwarding Variable will take precedence when activated |
| Caller ID Blocking | End-users with Caller ID Call Blocking cannot forward calls
to a telephone number with Anonymous Call Rejection without
first unblocking their line (Dial *82 to unblock line). When calls forward to the CFN, it is the caller and not the line with Call Forwarding Variable that will appear on the Caller ID unit at the Call Forward Number location. |
| Custom Ringing Service | Call Forwarding Variable may apply to both main TN and Custom
Ringing Service telephone number, or may apply to only the main
TN. If Call Forwarding Variable applies to only main TN, calls to Custom Ring numbers can be answered. |
| CustomNet™ | Call Forwarding Variable is not compatible with CustomNet in a DMS-10 CO switch type. |
| DMS-100 CO switch types | Will allow only one call to forward at a time |
| Hunting | In a DMS-10 CO switch type, Call Forwarding Variable is not compatible with Stop Hunt. |
| Multi-line Hunting | May be installed only on the first line of a Multi-Line Hunting
arrangement. When Call Forwarding Variable is activated, only calls to the pilot number of the Multi-Line Hunt group will forward, except in a 5ESS CO switch type, calls to any number in a Multi-Line Hunt group will forward when Call Forwarding Variable is activated. |
| Series Hunting | Call Forwarding Variable can be installed on any line
of a Series Hunting arrangement except in a DMS-100 where
it can only go on pilot telephone number of the Series Hunting
arrangement. Calls to a telephone number with Call Forwarding Variable activated will forward. Calls to any other number in the Series Hunting arrangement will not. |
Pricing
Rate Structure
Call Forwarding Variable may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists. Call Forwarding Variable Without Completion may have a nonrecurring charge only based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- C = Change (old values)
- T = Change (new values)
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Call Forwarding Variable is identified by the following USOCs:
| Call Forwarding Variable | Call Forwarding Variable Without Call Completion AZ, CO, MN, MT, OR, WA 5ESS/5RSM Offices ONLY |
|
| CCMS | MVPCF | Not Available |
| Centraflex | MVPCF | Not Available |
| Centrex 21 | CV9 | Not Available |
| Centrex Plus | CV9 | Not Available |
| Centrex Prime | CV9 | Not Available |
| Centron 1 | MVPCF | Not Available |
| Centron | EAT | Not Available |
| DSS | ESM | FOQ (only installed as an add-on to ESM) |
| PBX | ESM | FOQ (only installed as an add-on to ESM) |
| POTS | ESM | FOQ (only installed as an add-on to ESM) |
| UBS | ESM | FOQ (only installed as an add-on to ESM) |
Feature Detail (FID and Data Requirements)
Include the FID MCFI (Multiple Number Call Forwarding Inhibit) with no data following the USOC ESM when the Call Forwarding Variable applies to only the main TN and not to Custom Ringing TNs; e.g., N ESM MCFI
NOTE: The FID MCFI does not apply to Centrex 21, Centrex Plus, Centrex Prime, Centron, CCMS, Centraflex and Centron 1.
Adding Call Forwarding Variable
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table
Removing Call Forwarding Variable
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
Adding Call Forwarding Variable Without Call Completion - AZ, CO, MN, MT, OR, WA 5ESS/5RSM Offices ONLY:
This feature is ordered by including:
- Feature Activity Type N and USOC FOQ.
- Feature Activity Type N and USOC ESM; e.g.,
N ESM MCFI
N FOQ
Removing Call Forwarding Variable Without Call Completion - AZ, CO, MN, MT, OR, WA ONLY:
This feature is removed by including:
- Feature Activity Type D and USOC ESM
NOTE: If the ESM feature is not being removed, you must C and T the ESM USOC to remove the FID MCFI if shown on records; e.g.
- D FOQ
- C ESM/MCFI
- T ESM
The Message Service System (MSS) Field Identifier (FID) is not required in 5ESS, 5RSM & 5ORM Central Office switch types, however, the MSS information is required on the message waiting USOC's.
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Last Update: March 17, 2015
Last Reviewed: October 20, 2023
5ESS® is a Registered Trademark of Lucent Technologies, Inc.
Centraflex®, Centrex Prime® and Centron® are Registered
Trademarks of CenturyLink™
CustomNet™ and Centron 1™ are Trademarks of CenturyLink™
DMS™ is a Trademark of Nortel Networks.