Wholesale: Products & Services

Call Transfer - V10.0

History Log

Product Description

Call Transfer allows an end-user to transfer an incoming call to any telephone number that can be directly dialed, including long distance, and hang up without disconnecting the call.

Call Transfer also allows an end-user to add a third party to an existing incoming call.

With Centrex 21, Call Transfer combines two different features into one; Conference Calling 3-Way and Call Transfer.

With Centrex Plus, Centrex Prime® and Centron® Call Transfer combines three different features into one; Three Way Calling, Consultation Hold and Call Transfer.

Call Transfer with Conference Calling 3-Way and Consultation Hold allows an end-user to connect a third line to an established connection by depressing the switch hook, consult in private with the third party and return to the original call by using only one line. An end-user of a line can transfer any established call to another line within or outside the Centrex system.

To activate Call Transfer, Call Hold or Conference Calling 3-Way:

  • Press the switch hook.
  • A unique call transfer dial tone will indicate the calling party is on hold.
  • Dial the telephone number of the third party and do one of the following:
    • Hang up to complete the transfer
    • Stay on the line until the third party answers, introduce the call and then hang up
  • To conduct a three-way conversation, press the switch hook before or after the third party answers and all three parties will be connected.

Availability

Call Transfer is available:

  • In 5ESS®, DMS&trade-10, DMS-100 and Ericsson Central Office (CO) switch types.
  • With flat rate, measured rate, and message rate private classes of service

Call Transfer may be available on Digital Switched Service (DSS) if the trunks are Basic (T2D++) analog line side terminated, the serving CO switch is provisioned properly and where state tariffs permit.

General pre-ordering activities are described in Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding Busy Line Don't Answer May be installed on the same line.

Touchtone is required.
Call Forwarding Variable May be installed on the same line.

Touchtone is required. The end-user needs to program this feature.
CallCurfew® CallCurfew is not compatible in a 5ESS CO switch type. CallCurfew is compatible in a DMS-100 CO switch type.
Call Waiting Call Waiting and Call Transfer are compatible on the same line. However, only one feature will work at a time.

If the end-user answers a Call Waiting call, they cannot use Call Transfer for Conference Calling 3-Way or to transfer the call.

If the end-user is on a Conference Calling 3-Way, they will not receive a Call Waiting call.
Custom Ringing Service Custom Ringing Service and Call Transfer are compatible on the same line in 5ESS, 5RSM (a remote of a 5ESS switch, a remote is a switch that is away from its host or control office.), or DMS-100 CO switch types.
Dial Lock® Dial Lock is not compatible with Call Transfer in a 5ESS CO. Dial Lock is compatible with Call Transfer in a DMS-100 CO switch type.
Intracall® Intracall and Call Transfer are not compatible on the same line in a DMS-100 CO switch type.
Multi-Line Hunting Call Transfer must be installed on all lines of a Multi-Line Hunting arrangement in 5ESS, 5RSM (remote of 5ESS switch), DMS-10, DMS-100, and Ericsson CO switch types.

If your end-user wants Speed Calling and Call Transfer on lines in Multi-Line Hunting arrangement, it must be provided as follows: Centron 1&trade that includes the Call Transfer and Centron 1 shared Speed Calling Feature.
Series Hunting Call Transfer can be installed on any line in a Series Hunting arrangement in 5ESS, 5RSM (remote of 5ESS switch) and DMS-10 CO switch types.

All lines must have Call Transfer in a Series Hunting arrangement in DMS-100 or Ericsson CO switch types.
Speed Calling May be installed on same line.

If an end-user has Speed Call 8 and subscribes to Call Transfer, the list size changes from 8 to 6 numbers. The numbers used will be 2-7.

End-users who order Call Transfer and already have a programmable feature such as Speed Calling or Call Forwarding will need to reprogram their features.

Touchtone is required.
Trunks Call Transfer is available with 2-Way Trunks except in Ericsson COs.
Three Way Calling Not Compatible with Call Transfer on POTS products. For Centrex and Centrex 21, Three Way Calling is part of the Call Transfer feature.
Three Way Call Blocking Not Compatible with Call Transfer on POTS products. For Centrex and Centrex 21, Three Way Calling is part of the Call Transfer feature.
Speed Call 8 Capacity is reduced to six number memory if combined with Call Transfer

Pricing

Rate Structure

Call Transfer may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

General ordering activities are described in the Ordering Overview.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

The following USOCs are required when ordering Call Transfer.

Product Feature
Call Transfer
CCMS MVP11* - AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, SD, UT, WA, WY

MVP14* - IA, MN, ND, NE, SD
Centraflex® MVP*
Centrex 21 N13**
Centrex Plus N13***
Centrex Prime N13***
Centron® N13***
Centron 1™ MVP11* - AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, SD, UT, WA, WY

MVP14* - IA, MN, ND, NE, SD
DSS 3CW (Trunk Side)

EO3 (Line Side)
PBX 3CW (Trunk Side)

EO3 (Line Side)
POTS EO3
UBS EO3

*MVP11 and MVP14 also includes Call Hold and Conference Calling 3-Way. If Call Transfer is removed, Call Hold and Conference Calling 3-Way will also be removed. MVP14 is applicable when an end-user has 7 or more telephone lines in the same CO.

*MVP also includes Call Hold, Conference Calling 3-Way and Intercom features. If Call Transfer is removed, Call Hold, Conference Calling 3-Way and Intercom will also be removed.

**N13 includes Call Transfer and Conference Calling 3-Way on Centrex 21.

***N13 includes Call Transfer, Three Way Calling and Consultation Hold on Centrex Plus, Centrex Prime and Centron.

Feature Detail (FID and Data Requirements)

Adding Call Transfer

This feature is ordered by including:

  • Feature Activity Type N and appropriate USOC from the Feature Codes table

Removing Call Transfer

This feature is removed by including:

  • Feature Activity Type D and the appropriate USOC

Last Update: March 17, 2015