Wholesale: Products & Services

Continuous Redial - V12.0

History Log

Product Description

Continuous Redial allows an end-user who encounters a busy condition while placing an outgoing call to prompt the central office to redial the telephone number until the call can be completed.

A distinctive ring (short, short, long) will let the end-user know when the call can be completed. Once the end-user picks up the telephone, the central office will automatically ring the called party.

Continuous Redial is offered on a monthly subscription basis and a Pay Per Use (PPU) basis.

End-users can prevent access to Pay Per Use Continuous Redial by having their access lines "blocked".

Continuous Redial Deluxe is an enhancement to Continuous Redial that will prompt end-users to press '3' to activate Continuous Redial when they reach a busy signal.

When end-users dial an Intra Local Access and Transport Area (IntraLATA) telephone number within their Signaling System 7 (SS7)/Custom Local Area Signaling Services (CLASS™) area that is busy, they will hear a recorded message advising them that the telephone number is busy, and for a charge, CenturyLink will keep trying to reach the telephone number for a 30 minute period.

The Continuous Redial Deluxe message will not be played to Business Classes of Service or UNE-P POTS in a 5ESS® switch type.

End-users can prevent access to Continuous Redial Deluxe by having their access lines "blocked".

The following activation and deactivation code information is applicable for Plain Old Telephone Service (POTS) and Centrex 21 products. Centrex Plus, Centrex Prime, and Centron® products code information can be obtained from your CenturyLink Sales Executive for new account and CenturyLink Service Manager for existing accounts.

After reaching a busy condition, the following steps describe how to activate Continuous Redial:

  • Hang up the telephone.
  • Go off-hook and listen for dial tone.
  • Dial *66 from a touchtone telephone or 1166 from a Rotary telephone to activate Continuous Redial which will prompt the central office to dial the last out-going call telephone number.
  • If the call is answered, Continuous Redial is automatically cancelled.
  • If the line is still busy, a recorded announcement will direct the end-user to hang up.
  • Continuous Redial will attempt to complete the call for up to 30 minutes.
  • The end-user may continue to place and receive calls while Continuous Redial is activated.
  • The end-user will be notified via a distinctive ring (short, short, long) when the central office is ready to complete the call.

After receiving distinctive ring, do one of the following when answering Continuous Redial:

  • Ignore the distinctive ring. The central office will attempt to reestablish the call later.
  • Pick up the receiver. The central office will instantly place the call. If the end-user should reach busy:

DMS™-10/DMS-100/ Ericsson central office switch types:

  • Hang-up, Continuous Redial will automatically be reactivated.

All other central office switch types:

  • The end-user will receive an announcement advising you to reactivate Continuous Redial by dialing *66.

To reactivate Continuous Redial when contact has not been established within the 30-minute time limit:

  • Go off-hook and listen for dial tone.
  • The end-user must reactivate the Continuous Redial feature prior to making any new calls. If the end-user makes a new call before reactivating the feature, it will redial the most recent call.
  • Dial *66 from a touchtone telephone or 1166 from a rotary telephone.

Continuous Redial Deluxe can be disabled for one call by dialing *03 immediately before dialing a telephone number in a DMS-100 office only. It cannot be disabled for one call in a 5ESS.

The Continuous Redial Deluxe recorded message will return for the next call if a busy condition is reached.

Availability

Continuous Redial

Continuous Redial is available:

  • In 5ESS, DMS-10, DMS-100 & Ericsson (AXE) central office switch types where Caller ID/CLASS products are available;
  • With one-party service.

Continuous Redial is not available:

  • To Call Transfer, Centrex 21, Centrex Plus, Centrex Prime and Centron customers in a DMS-10 central office switch type
  • To InterLATA calls
  • With Two Party Service (2FR)

Continuous Redial Deluxe

Continuous Redial Deluxe is available:

  • In DMS-100 and 5ESS central office switch types where Caller ID/CLASS products are available

Continuous Redial Deluxe is not available:

  • In DMS-10 and Ericsson (AXE) central office switch types
  • With Two Party Service
  • To InterLATA calls

Pay Per Use Continuous Redial:

Pay Per Use Continuous Redial is available as follows:

  • In all states except OR and WA:
    • Not available in DMS-10 central office switch type
  • OR and WA only:
    • Available in a DMS-10 central office switch type on a service order basis only
  • ID-N only:
    • Not available

Pay Per Use Continuous Redial Deluxe:

Pay Per Use Continuous Redial Deluxe is available as follows:

  • In all states except ID-N in 5ESS and DMS-100 switch types.
  • Not available in DMS-10 and Ericsson (AXE) central office switch types
  • ID-N only
    • Not available

Continuous Redial may be available on Digital Switched Service (DSS) if the trunks are Basic (T2D++) analog/line side terminated, the serving CO switch is provisioned properly and state tariffs permit.

Additional information can be found in the Pre-Ordering Overview.

Pay Per Use Continuous Redial Deluxe Blocking

In all 5ESS offices, where available, when Pay Per Use Continuous Redial Blocking is requested, the Continuous Redial Deluxe Recoding Blocking feature is also required and will be added to the request.

Note: Not available in 5ESS with Business Classes of Service or UNE-P POTS because the recording will not be played.

In all DMS-100 offices, where available, when PPU Continuous Redial Blocking is requested, the Continuous Redial Deluxe Recording is automatically prohibited. The USOC will not be added to the order so it should not be included on the request.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding Busy Line Call Forwarding Busy Line and Continuous Redial may be installed on the same line; however, Call Forwarding Busy Line will not be used to assist with completion of the call on either line.
Call Forwarding Don't Answer Call Forwarding Don't Answer and Continuous Redial may be installed on the same line; however, Call Forwarding Don't Answer will not be used to assist with completion of the call if the Continuous Redial subscriber doesn't answer when the central office "rings back."

The called telephone number may have Call Forwarding Don't Answer activated. If so, the call will be forwarded.

Continuous Redial Deluxe

If the called telephone number is forwarded, and the forwarded telephone number is busy, the Continuous Redial Deluxe recording will not be offered.

Call Forwarding Variable Call Forwarding Variable and Continuous Redial may be installed on the same line; however, Continuous Redial may not be activated if either party has Call Forwarding Variable in use. With Continuous Redial Deluxe if the called telephone number has activated Call Forwarding and the forward to telephone number is busy, the calling party will get the Continuous Redial Deluxe recording. However, if the caller activates Continuous Redial Deluxe by dialing 3, they will get a message advising the caller that Continuous Redial Deluxe is not available at this time.
Call Transfer Compatible

Calls completed via Continuous Redial are treated as outgoing calls.

Call Waiting Compatible

After activating Continuous Redial, if you have Call Waiting and continue to stay on line, Continuous Redial will not activate your Call Waiting to advise that the called telephone number is now available, and it will not activate the called party's Call Waiting when attempting to complete a call.

Centron/Centrex 21, Centrex Plus and Centrex Prime The Continuous Redial Deluxe message will not be offered in a DMS-100 central office switch type.

Pay Per Use not compatible with Centron, Centrex 21, Centrex Plus and Centrex Prime systems in DMS-100 central office switch types.

Continuous Redial is not available in DMS-100 Centron , Centrex 21, Centrex Plus and Centrex Prime systems with Meridian Business Sets (P/Phones).

Activation and deactivation codes have not been pre-built for these features in Centron, Centrex 21, Centrex Plus and Centrex Prime individual common blocks.

Hunting On lines in a hunt group, Pay Per Use Denial must be installed on each line or TER to be denied.

Series Hunting

Continuous Redial is compatible with any line of a series hunting arrangement.

Once Continuous Redial has been activated, Series Hunting on the Continuous Redial subscriber's line will not be used to assist with the completion of the call. The call cannot be completed while the Continuous Redial line is "off-hook".

DMS-10/DMS-100/Ericsson central office switch types:
Once Continuous Redial has been activated, Series Hunting on the called party's line will not be used to assist with the completion of the call.

All other central office switch types:
Once Continuous Redial has been activated, Series Hunting on the called party's line will be used to assist with the completion of the call.

Multi-Line Hunting

Continuous Redial is compatible on any TER or line of a Multi-line Hunt group.

DMS-100/Ericsson central office switch types:
When activating Continuous Redial from a TER in a Multi-line Hunt group, "ring back" will always be to TER 1 regardless of which TER activated the feature.

If the called party's line is equipped with Multi-line Hunt and Continuous Redial has been activated, Multi-line Hunt on the called party's line will not be used to assist with the completion of the call.

All other central office switch types:
When activating Continuous Redial from a TER in an Multi-line Hunt group, "ring back" will always be to the TER, which activated the feature.

If the called party's line is equipped with Multi-line Hunt and Continuous Redial has been activated, Multi-line Hunt on the called party's line will be used to assist with the completion of the call.

Three Way Calling Compatible

Continuous Redial Deluxe may be offered when adding the third party to the Three Way Call.

Pricing

Rate Structure

Continuous Redial may have a recurring, nonrecurring or Pay Per Use charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Continuous Redial is identified by the following USOCs:

Feature Name USOC
Continuous Redial NSS
Continuous Redial Discounted with CCMS MVPAC- AZ, ID-S, IA, NE, OR, WA, WY
Continuous Redial PPU Blocking HBQ
Continuous Redial Deluxe Blocking ORDMS*
Continuous Redial PPU NV8- In OR and WA, DMS 10 CO switch types only

Continuous Redial Blocking is identified by the following USOCs on the CSR:

Feature Name USOC
Continuous Redial PPU Blocking HBQ
Continuous Redial Deluxe Blocking ORDMS*

*Not available in 5ESS with Business Classes of Service or UNE-P POTS because the recording will not be played.

Feature Detail (FID and Data Requirements)

Adding Continuous Redial

This feature is ordered by including:

  • Feature Activity Type N and appropriate USOC from the Feature Codes table

Removing Continuous Redial

This feature is removed by including:

  • Feature Activity Type D and appropriate USOC

Adding Continuous Redial Pay Per Use - OR/WA only - DMS-10 Offices only

This feature is ordered by including:

  • Feature Activity Type N and USOC NV8

Removing Continuous Redial Pay Per Use - OR/WA only - DMS-10 Offices only

This feature is removed by including:

  • Feature Activity Type D and USOC NV8

Adding Continuous Redial Pay Per Use Blocking

This feature is ordered by including:

  • Blocking Activity Type E and BLOCK value 3 - No continuous redial

Removing Continuous Redial Pay Per Use Blocking

This feature is removed by including:

  • Blocking Activity Type D and BLOCK value 3 - No continuous redial

Adding Continuous Redial Deluxe Blocking:

This feature is ordered by including:

  • Blocking Activity Type E and BLOCK value 4 - No continuous redial deluxe

Removing Continuous Redial Deluxe Blocking:

This feature is removed by including:

  • Blocking Activity Type D and BLOCK value 4 - No continuous redial deluxe

Adding Continuous Redial Deluxe Blocking and Pay Per Use Blocking in 5ESS Office

This feature is ordered by including:

  • Blocking Activity Type E and BLOCK value 3 - No continuous redial & 4 - No continuous redial deluxe

Removing Continuous Redial Deluxe Blocking and Pay Per Use Blocking in 5ESS Office

This feature is removed by including:

  • Blocking Activity Type D and BLOCK value 3 - No continuous redial & 4 - No continuous redial deluxe

Adding Continuous Redial Deluxe Blocking and Pay Per Use Blocking in DMS-100 Office

This feature is ordered by including:

  • Blocking Activity Type E and BLOCK value 3 - No continuous redial (Note: Continuous Redial Deluxe Blocking is automatically included with Pay Per Use Blocking in DMS-100 central office switch types)

Removing Continuous Redial Deluxe Blocking and Pay Per Use Blocking in DMS-100 Office

This feature is removed by including:

  • Blocking Activity Type D and BLOCK value 3 - No continuous redial (Note: Continuous Redial Deluxe Blocking is automatically included with Pay Per Use Blocking in DMS-100 central office switch types)

Last Update: March 19, 2015