Wholesale: Products & Services

Priority Call - V6.0

History Log

Product Description

Priority Call allows an end-user to establish a list of important telephone numbers on a Priority Call List. The Priority Call List can contain up to 15 telephone numbers all of which must be within a Signaling System 7 (SS7) network to be recognized. When an incoming call is received from a telephone number that appears on the Priority Call List, the end-user will receive a distinctive ring (short, long, short).

Incoming calls from telephone numbers on the Priority Call List that encounter a Busy or Don't Answer condition will be treated like any other incoming call; however, Distinctive Ring is not forwarded to the remote location.

The following recorded instructions will be heard when using Priority Call. Instructions may vary slightly depending on switch type. For rotary dialing substitute 11 for * and 12 for #.

To turn on and make changes, dial (*61) (1161 for rotary) then follow the recorded instructions.

"Your Priority Call is now on. There are (x) entries on your list. You may dial during the announcement for faster service. You may dial now or wait for instructions." (BEEP)

Main Menu Begins:

[1 BEEP] for Main Menu Items

[3 Stutter Tones] for adding or deleting numbers

  • "To add an entry, press [#]"
    • Dial number to be added, then press [#]"
    • "The number you added is (XXX-XXXX)" (BEEP)
    • "Please continue or dial [ 0 ] for Help" (BEEP)

    You can add Last Calling Party by dialing [01] [#] after pressing [#]

  • "To remove an entry, press [*]"
    • "Dial number to be removed, then press [*]"
    • "The number you removed is (XXX-XXXX)" (BEEP)
    • "Please continue or dial [ 0 ] for help" (BEEP)

  • "To hear the entries on your list, dial [1]"
    • "There are () entries on you list"
    • "The first entry on your list is..." (BEEP)...next...(BEEP)
    • "This is the end of your list"

  • "To save your list, hang up" (REPEATS INSTRUCTIONS)

    You can delete a known entry by dialing [07] after pressing [1]

  • "To hear these instructions repeated, dial [0]"

    To exit any time and save: Hang up.

Turn off instruction may vary slightly depending on the switch type. For rotary dialing substitute 11 for * and 12 for #.

To turn off, dial (*81, 1181 for rotary) then follow the recorded instructions.

The initial announcement is one of the following:

  • "Priority Call is now off. There are ( ) entries on your list. You may dial now or wait for instructions" (BEEP)
  • "We're sorry, there are no entries on your list. For help in turning on this service, hang up and consult manual" (DISCONNECTS)
  • "To remove all entries, dial [ 08 ]"
  • "There are no entries on your list" (DISCONNECTS)
  • "To remove private entries, dial [ 09 ]"
  • "There are no more private entries on your list" (DISCONNECTS)
  • "To save your list, hang up. Please dial now or hang up" (BEEP)

To access the Priority Call menu, dial *61 from a touchtone telephone or 1161 from a rotary telephone.

Select the appropriate Priority Call Option from table below:

Establish or Add A Number to Priority Call List # (12 rotary)
Remove an Entry from the Priority Call List * (11 rotary)
Review the Numbers on the Priority Call List 1
Repeat Instructions 0

Availability

Priority Call is available:

  • In 5ESS®, DMS™-10 and DMS-100, and Ericsson/AXE central office switch types where Caller ID/Custom Local Area Signaling Services (CLASS™) products are available

  • Available with one party service

Priority Call cannot be programmed with:

  • Direct Inward Dialing (DID®) numbers
  • Outgoing-only lines or trunks
  • Telephone numbers that are "Out of Area"
  • Wireless

Telephone numbers programmed in the Priority Call List must come from CenturyLink CLASS equipped offices.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Anonymous Call Rejection Priority Call will override Anonymous Call Rejection
If a blocked number is on a Priority Call List, the call will appear on a Caller ID unit as "private" or "anonymous" if the end-user with the Priority Call List has Anonymous Call Rejection turned on.
Call Forwarding Variable Compatible
Call Forwarding Variable takes precedence over Priority Call. If the Priority Call end-user has activated Call Forwarding Variable, all incoming calls will be forwarded. The location the calls are forwarded to will not receive a distinctive ring.
Call Forwarding Busy Line Compatible
If the Priority Call end-user's line is equipped with Call Forwarding Busy Line, incoming calls from telephone numbers on the Priority Call List which encounter a busy condition will be forwarded. The location the calls are forwarded to will not receive a distinctive ring.
Call Forwarding Don't Answer Compatible
Forwarded calls will not activate a distinctive ring at the forwarded to number.
If the Priority Call end-user's line is equipped with Call Forwarding Don't Answer, incoming calls from a telephone number on the Priority Call List which go unanswered will be forwarded. The location the calls are forwarded to will not receive a distinctive ring.
Centrex 21, Centrex Plus and Centrex Prime® and Centron® Not available in DMS-10 central offices.
Priority Call is not available in DMS-100 Centrex 21, Centrex Plus, Centrex Prime and Centron systems with Meridian Business Sets (P/Phones) Activation/deactivation codes have not been pre-built for these features in Centrex 21, Centrex Plus, Centrex Prime and Centron individual common blocks. Verify with the central office translator whether the access codes have been established in the common block. If they haven't been established, follow existing Centrex 21, Centrex Plus and Centrex Prime and Centron procedures to build the access codes before processing the order.
Custom Ringing Service Compatible
Priority Call has the same ringing pattern as ringing pattern C (short, long, short), with Custom Ringing Service. When an end-user has ringing pattern C with Custom Ringing Service, the end-user will not be able to determine if the caller has dialed the Custom Ringing Service number, or is a Priority Caller.
Hunting Series Hunting
Compatible with any line of a Series Hunting arrangement.If the Priority Call end-user's line is equipped with Series Hunting, incoming calls from a telephone number on their Priority Call List which encounter a busy condition will "hunt to" the next line of the hunting group.
The location the calls "hunt to" will not receive a distinctive ring.

Multi-line Hunting
Priority Call is compatible only with the first TER of a Multi-line Hunting group.
If the Priority Call end-user's line is equipped with Multi-line Hunting, incoming calls from a telephone number on their Priority Call List which encounter a busy condition will "hunt to" the next TER of the Multi-line Hunting group.
The location the calls "hunt to" will not receive a distinctive ring.

Priority Call is not compatible with an Ericsson switch with Multi-line Hunting.

Key Systems/ Private Branch Exchange (PBX)

Compatible

Special wiring may be required to allow distinctive ringing. End-users may need to install a Customer Provided Equipment (CPE) bell ahead of the Key System or PBX Common Equipment. End-users should contact their CPE vendor for assistance.

Long Distance Alert

Compatible

Long Distance Alert and Priority Call have the same distinctive ring (short, long, short), so end-users will not be able to tell if the call is Long Distance Alert or Priority Call.

Selective Call Forwarding

Compatible

If the Priority Call end-user has activated Selective Call Forwarding, incoming calls from customers who appear on both the Priority Call List and the Selective Call Forwarding List will be forwarded. The location the calls are forwarded to will not receive a distinctive ring.

If the Priority Call end-user has activated Selective Call Forwarding, incoming calls from customers who appear on the Priority Call List but do not appear on Selective Call Forwarding List will not be forwarded.

Wireless Extension Compatible
Wireless Extension takes precedence over Priority Call. A priority call is sent to the wireless phone whenever the wireless phone is available. There is no distinctive ring on the wireless phone.
If the call is not answered on the wireless phone and it is routed back to the wireless service, it encounters the Priority Call feature.

Pricing

Rate Structure

Priority Call may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Priority Call is identified by the following USOCs:

  Priority Call
CCMS

MVPDW

Centrex 21

NSK

Centrex Plus

NSK

Centrex Prime

NSK

Centron

NSK

DSS

NSK

PBX

NSK

POTS

NSK

UBS

NSK

Feature Detail (FID and Data Requirements

Adding Priority Call

This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table

Removing Priority Call

This feature is removed by including:

  • Feature Activity Type D and the appropriate USOC

Last Update: March 23, 2015