Wholesale: Products & Services

Talking Call Waiting - V7.0

NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature. For additional feature restrictions see the Maintenance and Repair section of this document.

History Log

Product Description

Talking Call Waiting is an enhancement to CenturyLink Call Waiting services. It provides an audible announcement of the incoming caller's name. The announcement consists of the regular call waiting tone followed immediately by the calling party's name. On some out of state calls, the end-user may hear the state name followed by the area code where the call has originated.

After hearing the new caller's name, the end-user can flash to accept the incoming call or ignore the new call and continue with the original conversation.

Availability

Talking Call Waiting is only available with Call Waiting, Call Waiting ID, and/or Call Waiting Deluxe; available in selected 5ESS® and DMS™100 offices.

*NOTE: Effective May 12, 2008, Call Waiting Deluxe is grandparented and is not available to order as a new feature.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding If caller has Caller ID Blocking, then the Talking Call Waiting subscriber will hear, 'PRIVATE' (regardless of the status of the line with Call Forwarding).If the caller has no blocking but the line with Call Forwarding has Caller ID Blocking, the Talking Call Waiting subscriber will hear the caller's name announced.
Call Waiting Subscribers to regular Call Waiting and Talking Call Waiting will be sent the audible tone followed by the name of the calling party.

Call Waiting ID,
Call Waiting Deluxe

*NOTE: Effective May 12, 2008, Call Waiting Deluxe is grandparented and is not available to order as a new feature.

An end-user who subscribes to both Call Waiting ID and Talking Call Waiting will experience the following
  • If the phone they are using includes a TYPE II CPE device (Call Waiting ID display), the Central Office will send the information about the call in text format so that it visually displays on the Call Waiting ID unit. There will be no audible Talking Call Waiting.

If the phone they are using does not include a TYPE II CPE device (Call Waiting ID display), there will be the audible Talking Call Waiting information passed to the end-user.

Caller ID Blocking A caller with Caller ID Blocking will generate an audible 'PRIVATE' announcement.If the caller unblocks the call, their name is announced.
Custom Ringing Service The Do Not Disturb function blocks all incoming calls except where callers dial the privileged caller code or when it is an emergency breakthrough. If the incoming caller dials the privileged caller code, Talking Call Waiting will announce the caller's name. If the incoming call is an emergency breakthrough,Talking Call Waiting will announce "unavailable". When Do Not Disturb is on and Talking Call Waiting announces "unavailable", it is an emergency breakthrough.
Long Distance Alert Distinctive ring is still heard when the end-user is not on the phone.
If the end-user is on the line and a Long Distance call comes in, a distinctive Call Waiting tone is not heard before the caller's name is spoken. A regular Call Waiting tone is heard.
Priority Call Distinctive ring is still heard when the customer is not on the phone.
If the end-user is on the line and a Priority Call comes in, a distinctive Call Waiting tone is not heard before the caller's name is spoken. A regular Call Waiting tone is heard.
Privacy + When a Talking Call Waiting end-user that also has Privacy Plus is on a call and a "blocked" call comes in, Talking Call Waiting announces "unavailable". If the end-user flashes the switch hook to take the call, Privacy Plus works as normal.

Pricing

Rate Structure

Talking Call Waiting may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature.

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

NOTE: Residence USOCs and rates do not apply to UNE-P or Unbundled Switch services.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Talking Call Waiting is identified by the following USOCs:

Product Feature
Talking Call Waiting
PBX TW1
POTS TW1
UBS TW1

In order to have Talking Call Waiting, the end-user must have one of the following either on records or installing with Talking Call Waiting:

  • Call Waiting (USOC ESX)
  • Call Waiting ID (USOC N2W for Residence and NWT for Business)

Feature Detail (FID and Data Requirements)

Adding Talking Call Waiting

This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table
  • Feature Activity Type N and USOC ESX, N2W or NWT.

NOTE: If ESX, N2W or NWT is already on records, no action is required with these USOCs.

Removing Talking Call Waiting

This feature is removed by including:

  • Feature Activity Type D and the appropriate USOC from the Feature Codes table

Maintenance and Repair

Talking Call Waiting Call Processing Records (CPRs) are not replaceable or repairable due to manufacturer discontinuance of that software. If a software malfunction occurs which is irreparable, the end-user will need to choose an alternate Call Waiting feature.

Last Update: October 31, 2009