Searching for a Request

You can search for requests to continue processing them. Refer to the section on Record Retention in this document for information Qwest’s policy for retaining submitted ASRs in the database.

1. Click the Submitted or Unsubmitted tab, depending on which type of request you want to search for.

2. Specify how you want to view the requests. You must specify either a CCNA Customer Carrier Name Abbreviation or a user, or you may specify both.

   • To view requests for a specific CCNA Customer Carrier Name Abbreviation , select the CCNA Customer Carrier Name Abbreviation .

   • To view requests for specific PON Purchase Order Number text, enter part or all of the PON Purchase Order Number . For example, to display all requests with PONs containing the letter E, enter E in the PON Purchase Order Number field.

   • To view requests for a specific time frame, enter start and end dates in the fields.

   • To view requests created by a specific user, select the user.

3. By default, QORA™ lists the requests in descending order by date. To change the sort order, select the sort order you want from the list, and select either (descending) or (ascending).

4. Click Refresh List. QORA™ lists the requests that match your search criteria.

5. To open a particular request, click its PON Purchase Order Number .