Wholesale: Products & Services

Interconnect Mediated Access (IMA) Facility Based Directory Listing Training - Initial

Course Description

This course introduces the participant to the IMA functionality, as well as to the processes that must be followed to establish, change and/or delete directory listing information. The participant will review the resources available to assist with Directory Listing questions and processes. A significant amount of time will be spent reviewing CenturyLink™ listing business rules and learning how to complete an Ordering and Billinng Forum (OBF) Directory Form via IMA.

Course Objectives

Upon completion of this course, the participant will have the skills to:

  • Initiate or change a directory listing
  • Identify the different types of listings
  • Understand the rules pertaining to directory listings
  • Assist with directory listing questions and processes
  • Complete an OBF Directory Form


  • None


The target audience for the training is CLECs, ILECs, VoIPs, and Resellers. We believe this training will assist you in gaining a better understanding of the product and will allow you to be more effective in working with the CenturyLink Sales and Service Team.

Course Length

This course takes 2 days to complete.

Course Agenda

  • Process Flow/Organizational Structure
  • Migration
  • Verification Proofs
  • Listing Inquiry
  • What is a Listing
  • Straight Line
  • Straight Line Indent Set - SLU
  • Caption Listing
  • Record Types (Local vs. Foreign, Main, Additional, Extra Line, etc)
  • Ordering and Billing Forum (OBF)
  • Directory Listing Business Rules
  • Interconnect Mediated Access for FB Users
  • Practice Forms

    Course Registration