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Module 6: Service Order Management

Due Date Intervals

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Standard Intervals for LNP Service are found in the Service Interval Guide (SIG)

While CenturyLink strives to achieve these intervals, deviations from these intervals may be unavoidable in some individual cases because of a variety of circumstances including the following:

  • Severe weather conditions
  • Acts of God
  • Extraordinary workloads
  • Central Office (CO) conversions
  • System outages
  • Facility cuts
  • Work stoppages
  • And in other circumstances typically contained in “force majeure” contract clauses.

    As a result, the average intervals that are experienced may exceed the performance guidelines set forth in the SIG.

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