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Module 7: Trouble Reporting

LNP Repair Process

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Local Number Portability
    1. Call Wholesale Repair @ 1-800-223-7881

    2. You will refer to CTR with ported TN

    3. You will provide new CTR information or end-user requirements

    4. Should the CenturyLink RSA need help to resolve the issue, the center escalation desk (Request for Center Assistance - (RCA)) will be asked to assist

    5. The RCA may need to call various CenturyLink centers for additional assistance

    6. You will not be given any CenturyLink internal TNs to enable you to call directly into the CenturyLink centers

    7. If you are not satisfied with the progress of the CTR, you may escalate to the appropriate CenturyLink Account Team representative

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