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Module 7: Trouble Reporting

LNP Repair Process

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Local Number Portability
          Cancel CTR
    1. Call Wholesale Repair @ 1-800-223-7881

    2. You will refer to CTR with ported TN

    3. You will provide the name and contact TN of the person who is canceling the CTR, should future questions arise. For tracking purposes you will be asked why the ticket is being cancelled.

    4. The CenturyLink RSA will enter the appropriate information to cancel the CTR

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