Wholesale: Products & Services

Local CenturyLink™ 101 "Doing Business with CenturyLink"


This introductory, web-based training is designed to teach the Local CLEC and Local Reseller how to do business with CenturyLink Wholesale. It provides a general overview of products and services, CenturyLink billing and support systems, processes for submitting service requests, reports, and web resource information.

Training Objectives

Upon completion of this training , you will be able to:

  • Identify CenturyLink's customers
  • List the states and regions in CenturyLink's Local territory
  • Describe the process to become a CLEC or Reseller
  • Familiarize yourself with CenturyLink Wholesale Local general business procedures.
  • Explain the processes for submitting service requests
  • Distinguish between the Local products and services offered by CenturyLink
  • Identify CenturyLink Operational Support Systems (OSS)
  • Differentiate between CenturyLink billing systems
  • Describe CenturyLink Reports and Reporting tools
  • State the role of the CenturyLink Account Management team
  • Access web resources


Self-Paced Training

Watch the EASE Training Video