Wholesale: Products & Services: CCDB

- Customer Contact Database

CenturyLink's CCDB is a Wholesale customer database that houses pertinent information on customers and distributes customer communications. CCDB provides a central point of contact to access company and their contact information.

CCDB provides the following tools for your data needs:

Accessible Notices Repository (ANR) *
The CenturyLink Wholesale Accessible Notices Repository (ANR) allows you to log into our secured notices website and view notices that have been sent to your company from CenturyLink.
PAL/ANI
Provides two (2) files containing PAL information for the purpose of paying per call compensation.
CenturyLink Wholesale Team Tool (CWTT)
Allows you to access your Account team and Escalation data at CenturyLink.
CenturyLink Wholesale Team Tool - Detailed (Detailed CWTT)  *
Allows you to access your company's contact, contract details or National PCATS at CenturyLink.
Subscriptions Tool
This tool allows you to manage CenturyLink Wholesale customer notifications to your company. It allows you to subscribe or unsubscribe to CenturyLink wholesale customer notices, or make changes to your profile regarding these notices.
 * denotes that the application is secure and needs you to log in. Once you log in to one application you could access other applications without logging in again.

CCDB also provides the following tools which allow CenturyLink to collect data from it's wholesale customers:

Local Questionnaire *
The CenturyLink Customer Contact Database (CCDB) Local Questionnaire is a repository of information entered by individual client companies relative to their In-Region (IR) business (CLEC,Resale) with CenturyLink. It contains information that is utilized by the CenturyLink Wholesale groups when working with these companies on billing, network, product, system, and other inter-company business.
National Questionnaire *
The CenturyLink Customer Contact Database (CCDB) National Questionnaire is a repository of information entered by individual client companies relative to their Out-of-Region (OOR) business with CenturyLink. It contains information that is utilized by the CenturyLink Wholesale groups when working with these companies on billing, network, product, system, and inter-company business.
 * denotes that the application is secure but does not support a common log on. You will have to log on into the system even if you are logged into another CCDB application.