Wholesale: Products & Services

Operator Services - Interexchange Carriers - V11.0

History Log

Product Description

CenturyLink™ offers two Operator Services product offerings that allow your residence and business end-user customers access to live or automated operator assistance.

Two separate product offerings are available:

  • Operator Assistance (you must provide out of CenturyLink territory emergency numbers to CenturyLink).
  • Inward Busy Line Verification (BLV)/ Busy Line Interrupt (BLI).

Operator Assistance

The Operator Assistance product is available to your residence and business end-users through an agreement with CenturyLink and may include one or more of the following:

  • Custom Branding (please refer to features within this document)
  • Alternately billed calls, which include credit card, calling card, collect, bill to third party and person to person
  • Automated and Live Operator Assistance
  • Rate quote
  • General assistance such as dialing instructions
  • 0-, 0+ or 00-
  • Domestic and International termination
  • 0+ Dialing to Directory Assistance (0+NPA-555-1212)

The Operator Assistance product that is available through an agreement with CenturyLink does not include:

  • Busy Line Verify
  • Busy Line Interrupt
  • Transfer to Alternate Carriers
  • Coin phone calls (operator assistance on requiring coin signaling)
  • Connect/Transfer to Directory Assistance (NPA-555-1212 or 411)

Inward Busy Line Verification (BLV)

The Inward BLV product is available only on telephone numbers that reside in end offices subtending the CenturyLink designated Operator Service tandem locations and is offered through CenturyLink Operating Companies Tariff F.C.C. No. 11, and may include one or more of the following:

  • Conversation status of a telephone line.
  • CenturyLink does not interrupt the conversation on the telephone line when verifying the line status.
  • The CenturyLink operator advises the IXC operator to contact the appropriate Local Access Provider when the telephone number to be verified is determined to be a non-CenturyLink number.
  • Only one Inward BLV attempt is made per IXC operator call.
  • An Inward BLV charge applies whether or not the conversation is detected.
  • A charge shall apply per each Inward BLV attempt.

Inward Busy Line Interrupt (BLI)

  • Inward BLI provides interruption in conjunction with Inward BLV on a verified busy telephone line.
  • The CenturyLink operator interrupts the conversation and informs the telephone line user that a caller is attempting to reach the telephone line.
  • The CenturyLink operator only interrupts the call and does not connect the IXC operator to the telephone line user.
  • Only one Inward BLI attempt is made per IXC operator call.
  • An Inward BLI charge applies whether or not the telephone line user releases the line.
  • A charge shall apply per Inward BLI attempt.

Terms and Conditions

CenturyLink will respond to your end-user calls using CenturyLink Operator Services according to the same priority scheme as it responds to CenturyLink end-user calls.

Calls to CenturyLink Operator Services are handled on a first come, first served basis, without regard to whether the call was originated by CenturyLink's or your end-user.

Operator Services IXC for Disabled End-users

CenturyLink considers the relationship between you and your end-users a private and confidential matter. CenturyLink provides CenturyLink Operator Services to you, regardless of the end-user, and will charge you for those services according to your agreement.

Technical Publications

Technical Publications section does not apply to Operator Services - Interexchange Carriers.

Pricing

Rate Structure

Usage rate charges are comprised of the following rate elements:

  • A usage rate applies on a per call/message basis for Operator Services and Inward BLV/BLI.

Also a nonrecurring (one-time) charge applies to establish your Call Branding or to change your Call Branding

Rates

Operator Assistance

Usage rates are in accordance with your agreement with CenturyLink.

Inward BLV /BLI

The usage rates can be found in the CenturyLink Operating Companies Tariff F.C.C. No. 11, Section 22

Call Branding

Rates are in accordance with your agreement with CenturyLink.

Tariffs, Regulations and Policy

Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.

Features

Call Branding

"Call Branding" means announcing your name on the front end and back end of Operator Service calls.

Call Branding Testing

CenturyLink will perform acceptance testing on Call Branding with you, at no additional charge, to ensure the branding is correct.

CenturyLink will, at your request, schedule a mutually agreeable time to perform acceptance testing in cooperation with you. If you are unable to participate in the acceptance testing, or if you request that branding installation be completed without your presence, the service will be understood to be accepted by you.

CenturyLink branding implementation personnel will conduct preliminary testing.

Testing will be comprised of the following steps:

  1. The CenturyLink Service Manager will inform you that your Call Branding recording has been completed and then a time must to be scheduled between you and the CenturyLink Service Manager for the test.
  2. The CenturyLink Service Manager will contact the CenturyLink Branding Implementation Manager with the agreed upon date of the test. The CenturyLink Branding Implementation Manager will notify the CenturyLink branding technical personnel.
  3. You, with the CenturyLink Branding Implementation Manager and CenturyLink branding technical personnel on the line, will place test Operator Service calls. You may make up to two calls per test situation.
  4. If the front end and back end call branding meets your satisfaction, the test is completed.
  5. If you reject the test, the CenturyLink Branding Implementation Manager and CenturyLink branding technical personnel will take action to correct the situation.
  6. CenturyLink Branding Implementation Manager and CenturyLink branding technical personnel will define the problem. The CenturyLink Branding Implementation Manager will notify the CenturyLink Service Manager within two business days of the expected date of resolution.
  7. The CenturyLink Branding Implementation Manager will inform the CenturyLink Service Manager when the problem has been resolved.
  8. The CenturyLink Service Manager will advise you that the problem has been resolved and set up a time for acceptance testing.
  9. The CenturyLink Service Manager will advise the CenturyLink Branding Implementation Manager of the acceptance test schedule. The CenturyLink Branding Implementation Manager will notify CenturyLink branding technical personnel.
  10. Repeat steps, beginning with Step 3 above.

Features/Benefits

Features Benefits
End-user support 24 hours a day, 365 days per year
  • Insures reliable service and support
Operators that are dedicated and highly skilled to serve as customer advocates
  • Provides end-users with professional, courteous, and accurate information and services
90% of all Operator Services calls will be answered within 10 seconds
  • Provides a fast, but personal response to end-users inquiries
Leading edge Systems and Technology
  • Network connections that ensure survivability and uninterrupted traffic flow
Front and Back End branding
  • Reinforces your relationship with your end-user
Live Operator Inward BLV/BLI assistance
  • Provides your end-users with assistance upon request

Applications

Contact your CenturyLink Sales Executive for information.

Implementation

Product Prerequisites

If you have questions regarding completion of the questionnaire, please contact your CenturyLink Service Manager. CenturyLink will process your request to access CenturyLink's Operator Services based on your completed questionnaire(s).

You must specify the number of trunks desired between your premise and the CenturyLink-designated Operator Services tandem location(s) in the same Local Access Transport Area (LATA).

Call Branding will entail recording and setup of a brand message.

Ordering

Once the Prerequisites tasks have been completed the CenturyLink Service Manager will work with you to begin the Implementation process.

For Inward BLV/BLI you must place one order to the operator switch in each LATA within CenturyLink QC.

For Operator Services with Call Completion Link (CCL) using Release to Pivot you must place one order to the designated operator switch.

For Operator Services with Call Completion Link (CCL) using Hairpin you must place two orders for originating and terminating trunks to the designated operator switch.

If you choose to discontinue service, download Operator Services/Directory Assistance Services Disconnect Request - MS Word

Provisioning and Installation

BLV/BLI

This service offering and its requirements are in the CenturyLink Operating Companies Tariff F.C.C. No. 11. Each service provider shall route Inward BLV/BLI traffic inquiries over separate verify trunks (not the local/IntraLATA trunks) established between CenturyLink's respective operator bureaus.

Inward BLV/BLI is available in conjunction with Switched Access Services CST3/FGD or Feature Group D (FGD) provisioned with Equal Access Multi-frequency Address signaling. Note: Inward BLV/BLI cannot be provided on an operator trunk group using traditional signaling as these trunk groups do not record a Carrier Identification Code (CIC) on the terminating call.

For Operator Services Position System (OSPS) Operator Services tandems the customer must order to the OSPS Operator HOST Tandem(s) in the LATA.

For Traffic Operations Position System (TOPS) Operator Services tandems the customer must order to the HOST Tandem(s) in the LATA.

The customer must specify the number of trunks desired between its premises and the CenturyLink designated Operator Services tandem location in the same LATA.

The trunks are one-way terminating trunks only with the SPEC code of OPSNW and NC code of SD-D.

Trunks provided with Inward BLV/BLI capability may also be used to carry other operator traffic types.

Operator Assistance

There are two options:

Option 1 - Ordering Information for FGD Signaling System 7 (SS7) Operator Services trunks capable of CCL using Hairpin. You must order two trunk groups, one for originating and one for terminating.

Customer Submits 2 Access Service Request (ASR):

  • Include SS7 point code information
  • 1st order is for originating 1-way SS7 trunks; and
  • 2nd order is for terminating 1-way SS7 trunks
  • Populate the appropriate Secondary Location (SECLOC) on the Trunking screen where this service can be provided. The operator tandem will be jointly determined at the time of your request and prior to ASR issuance.

The SPEC code is OPSXXC and the NC code is SDSC. The traffic use code is TT with a modifier of NC8.

Option 2 - Ordering Information for FGD SS7 Operator Services trunks capable trunks-with RTP capability. Customer orders a 2-way SS7 trunk group.

Customer Submits ASR:

  • Include SS7 point code information
  • Populate the appropriate SECLOC on the Trunking screen where this service can be provided. The operator tandem will be jointly determined at the time of your request and prior to ASR issuance.

The SPEC code is OPSXXC and the NC code is SHSA. In addition to the above outlined entries, you must also put the Traffic Type code on the ASR. The Traffic Type codes are found in the ASOG and is dependent on which type of service you are ordering.

NOTE 1: "OP", "ID", "DA", "DD,", "50", "80", "90", "PO", "C0", "C1" and "IO" are all types of originating traffic. If the quantity ordered is unique for only one type of originating traffic, the customer will utilize one of these codes. However, if the quantity ordered is a mixture of different originating traffic types, the customer will use "OT".

Maintenance and Repair

Contact your CenturyLink Service Manager for information.

Billing

Integrated Access Billing System (IABS™) billing is described in Billing Information - Integrated Access Billing System (IABS™).

Training

View available CenturyLink courses by clicking on Course Contact your CenturyLink Service Manager for information.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

If you have questions or comments, please call your account representative or service manager. If you're not sure who that is, you can find them with the CenturyLink Wholesale Information Tool (CWWT).

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback

Last Update: March 13, 2014

IABS™ is a trademark of CenturyLink™