Course Wait List Process
Announcement Date: October 15, 2001
Effective Date: October 11, 2001
Document Number: PROD.10.15.01.F.A000131
Notification Category: Product
Target Audience: CLEC and Resale
Subject: Training Notification: New Class Wait List Process
CenturyLink™ is pleased to announce the upcoming implementation of a new process to wait list students for a class that is full and registration is closed.
On November 12, 2001, a customer may request to be added to a wait list after a class has been filled and registration is closed. The Wholesale Training Schedule and Registration web page at the URL below will be enhanced to allow customers to submit class wait list requests on-line.
/wholesale/training/course_sched_reg.html
When a wait list request is received, the Registration Coordinator will contact the customer to confirm the receipt and processing of the request. After a current enrolled student cancellation request has been processed for a class with a wait list, the Registration Coordinator will contact the first customer on the wait list, and will work down through the list until finding a replacement for the cancellation or until the wait list is exhausted. A class confirmation will be sent to the newly enrolled student
Customers unable to attend a wait-listed class will remain on the wait list for future class scheduling. If a future class is scheduled, the Registration Coordinator will contact these customers on the class wait list and inform them of the new class offering.
If you have any questions or would like to discuss this notice please contact your CenturyLink Service Manager. CenturyLink appreciates your business and we look forward to our continued relationship.