Control Center Ticketing

Important note for existing customers: There are currently two online account management tools for existing Small Business customers: Control Center or My CenturyLink. If you have used Control Center in the past, you will continue to sign in there until you get an email inviting you to My CenturyLink. If in doubt, search your inbox for an email invitation to My CenturyLink or chat with us to find out if your account has been transferred to My CenturyLink.

You can submit repair tickets and view their status in Control Center.

First, sign in to Control Center and then click on Ticketing.

Control Center will show all tickets created in the last 90 days, including any tickets CenturyLink has created for you. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, Canceled.

screenshot from Control Center - Ticketing

How to create a repair ticket

Click Open a new ticket.

screenshot from Control Center - Ticketing - Create Ticket

From the list, select the number you need to open a repair ticket for.

Fill in the information for the ticket.

How to view the status of repair tickets

To view details for a ticket, click anywhere on the row for the ticket.

Control Center displays details for the ticket you selected.

screenshot from Control Center - Ticket Details

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