Updating your web browser

If you're having trouble getting web pages to load quickly or respond, your web browser could be the cause. If browsers get out of date, they can slow things down when trying to load web pages, and can also cause security risks. Check your browsers on your computer as well as your mobile devices (tablets and smartphones).

Make sure you have the latest version

The first step is to figure out if you're using the most current version of your preferred browser. Each browser has an "about" option somewhere in the app settings, which will usually run an automatic check to see if you have the latest version installed.

Whenever prompted, or if you see that the version on your computer or device is outdated, go ahead and download the newer version. 

Try clearing browsing history (cache)

If you already have the latest version but are still having problems loading websites, the next step is to clear your cache, cookies, and browsing history. Choose from these common browsers to see instructions:

Get browser support straight from the source

If clearing your browser history doesn't help, go straight to the browser support site for the latest troubleshooting solutions.

CenturyLink's website and web tools work best with the following browsers:

  • Chrome version 45 and higher (for Mac or Windows)
  • Firefox version 43 and higher (for Mac or Windows)
  • Edge version 15 and higher (for Windows only)

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