Updating your web browser

If you're having trouble getting web pages to load quickly, and struggling to get the system to do what you expect it should do, your web browser could be the cause of all the frustration.

CenturyLink web sites works best with the following browsers:

  • Chrome version 45 and higher (Mac and Windows)
  • Firefox version 43 and higher (Mac and Windows)
  • Edge version 15 and higher (Windows only)

To solve the problem, the first step is to figure out if you're using the most current version of your preferred browser. Compare your version to the version shown on the download page for your browser:

If you see two different versions, go ahead and download the newer version of the browser. Before downloading new software to your computer, be sure you're accessing a reliable source and your files are properly backed up. 

If you have the latest version of your browser, but are still experiencing problems viewing  websites, the next step is to clear your cache, cookies, and browsing history. View instructions for these common browsers:

If clearing your cache, cookies, and history doesn't help, you'll need to search your browser's support site for solutions to your problem. The best resource for updating or troubleshooting your web browser is that browser's support page:

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