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Control Center Ticketing
Create or view repair tickets
You can submit a repair ticket and view the status in Control Center.
After you sign in to Control Center, click on Ticketing from the left menu.
Control Center will show all tickets created in the last 90 days, including any tickets CenturyLink has created for you. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, or Canceled.
Click the blue button to open a new ticket. Then select the number needing repair, choose the type of problem you're having, and select the specific issue.
Some issues may be solved by an online troubleshooter, while others will require a repair ticket. The form in Control Center will guide you.
Be sure to enter your preferred contact information at the bottom of the form.
Control Center
Small Business account management
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