Small Business support

Turning default greetings on for an Auto Attendant

As an administrator, you can turn off custom Auto Attendant greetings and use the system generated greetings.

To turn default greetings on:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. From the Actions list, select Edit Service

The Incoming Call tab opens.

  1. Click the Greetings tab. 
  1. To use the system-generated greeting during business hours, in the Business Hours section, select the Default radio button.
  1. To use the system-generated greeting after business hours, in the After Hours section, select the Default radio button.

    You only need to enable an after hours greeting, default or custom, if the press offs are different from the business hours greeting.
  1. Click Save
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