Product Listing
Listen Only Mailbox - Business Only -- V8.0
Product Description
Listen Only Mailbox allows end-users the ability to prerecord announcements and/or informational messages that may be heard by incoming callers.
Listen Only Mailbox does not allow callers to leave messages.
Listen Only Mailbox can only be provided to an end-user that has a Business account.
If the end-user is using the Route To Other Number, the "0" must be selected before the announcement is over. If it is selected after the announcement is finished, it will not work. Additional information can be found in Route To Other Number.
The number of simultaneous calls a Listen Only mailbox could take is equal to the number of Trunks available in the wire center where the Listen Only mailbox resides. Additional information can be found in Business Voice Messaging Service - General Information.
The standard features applicable to Listen Only Mailbox are as follows:
- Record an announcement up to 15 minutes in length. End-users do not need to use the entire fifteen-minute period.
- To initialize the Listen Only Mailbox, dial the 10-digit mailbox number and press 7 once the announcement starts. A recorded tutorial will instruct the initial set up process.
- Additional information on passwords, recording and reviewing a Listen Only Mailbox announcement can be found in the Listen Only Instruction Sheet.
- Once the service is activated, the announcement can be changed by calling the Listen Only Mailbox Number, pressing 7 once the announcement starts, and following the instructions.
Availability
Listen Only Mailbox is only available to Business end-users in:
- Albuquerque, New Mexico
- Council Bluffs, Iowa
- Denver, Colorado
- Des Moines, Iowa
- Minneapolis, Minnesota
- Omaha, Nebraska
- Phoenix, Arizona
- Portland, Oregon
- Salt Lake City, Utah
- Seattle, Washington
- Tacoma, Washington
- Tucson, Arizona
Additional information can be found in the Pre Ordering Overview and in Business Voice Messaging Service - General Information.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| Additional Message Capacity 50/100 | Not compatible |
| Call Routing | Compatible |
| Call Routing to Number | Compatible |
| Extension Mailbox | Not compatible |
| Message Notification | Not compatible |
| Message Waiting Indication | Not compatible |
| Route to Other Number | Compatible |
| Scheduled Greetings | Not compatible |
Pricing
Rate Structure
Listen Only Mailbox carries a recurring and non-recurring charge based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Listen Only Mailbox is identified by the following USOCs:
| Product | Feature |
| Listen Only Mailbox | |
| CCMS | VJMXW |
| Centrex 21 | VJMXW |
| Centrex Plus | VJMXW |
| Centrex Prime® | VJMXW |
| Centron® | VJMXW |
| DSS | VJMXW |
| PBX | VJMXW |
| POTS | VJMXW |
Adding Listen Only Mailbox Components
This feature is ordered by including:
- Feature Activity Type N and appropriate USOC from the Feature Codes table
Removing Listen Only Mailbox Components
This feature is removed by including:
- Feature Activity Type D and appropriate USOC
Last Update: March 23, 2015
Last Reviewed: October 16, 2023