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Route to Other Number - Business Only - V6.0

History Log

Product Description

Route to Other Number is a feature that allows a caller to press "0" on a touchtone telephone while in the greeting or message portion of the mailbox or router. When the caller presses "0" they will be routed/transferred to a destination. This destination (Other Number) is preselected by the mailbox subscriber.

Route to Other Number allows the caller to automatically direct their incoming calls into a minimum of two or a maximum of nine mailboxes or routers using a touchtone telephone. Callers will only be routed to mailboxes or routers and not to telephone numbers.

Route to Other Number is a feature of:

Route to Other Number may route to:

  • A Direct Inward Dialing (DID®) mailbox or router number
  • A local number which includes, but is not limited to:
    • A local business or residence telephone number
    • A local wireless or cellular telephone number
    • A Market Expansion Line® Number (MEL)
    • An answering service telephone number
    • A local attendant
  • 800/866/877/888 number

Route to Other Number cannot route to a long distance telephone number. (Exception: If the destination is a MEL.)

Unless the end-user's DID is out of a Listen Only Voice Response Unit (VRU), Route to Other Number cannot be built on:

  • A DID provisioned Call Routing to Number
  • A DID provisioned Voice Mail Mailbox

If an incoming caller is dialing from a rotary telephone , or if they do not choose a destination and the end-user:

  • Has set up a Customized Help Prompt, then the calling party will:
    • Hear the router greeting play
    • Hear the customized help prompt play
    • Be transferred to the Route to Other Number destination
  • Has not set up a Customized Help Prompt, then the calling party will:
    • Hear the router greeting a second time
    • Be transferred to the Route to Other Number destination

If an end-user's mailbox is full, the calling party will hear "The mailbox belonging to (mailbox name) is full."

The caller will be instructed to:

  • Press 1 to disconnect
  • Press 2 to enter another number. The "other number" needs to be a mailbox number, in the same VRU. This same VRU information is not included in the prompts.
  • Stay on the line for additional help

The caller will be routed to the predetermined Route to Other Number if the mailbox has Route to Other Number.

If the full mailbox has Route to Other Number, the calling party will:

  • Not hear a prompt telling them that the Route to Other Number is working
  • Be able to press "0" to get to the Route to Other Number destination.

Availability

Route to Other Number is available on:

  • The following DID provisioned mailboxes or routers:
    • Call Routing to Number (Provisioned DID out of the Listen Only VRU, only)
    • Listen Only Mailbox
    • Voice Mail Mailbox (Provisioned DID out of the Listen Only VRU, only)
  • The following Message Delivery System (MDS) provisioned mailboxes or routers:
    • Call Routing to Number
    • Voice Mail Mailbox

Availability verification can be found in the BVMS Lookup Table.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Routing Not compatible
Call Routing to Number Compatible
Extension Mailbox Limited compatibility

Will work on the main mailbox and extension mailboxes. Cannot have their own unique Route to Other Numbers and will route to the Route to Other Number of the main mailbox.

Listen Only Mailbox Compatible

Listen Only usage billing, where applicable, ceases after the calling party presses "0" and is transferred out of the Listen Only Mailbox.

The default for rotary telephone users and incoming callers who do not select Route to Other Number or a destination is:

  • Hear the Listen Only Announcement
  • Be disconnected
Voice Mail Mailbox Limited compatibility

The default for rotary telephone users and incoming callers who do not select Route to Other Number or a destination is:

  • Be directed into the "leave a message" portion of the Voice Mail Mailbox

The mailbox must be provisioned as a MDS mailbox.

Pricing

Rate Structure

Route to Other Number may not have a recurring or a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists. The charge is included in the rates of the mailbox or router.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Feature Codes (USOCs)

One of the following USOCs must be present:

VJMXU Call Routing to Number
VJMXV Spanish Call Routing to Number
VJMXW Listen Only Mailbox
VJMXY Contributor Mailbox
MBB Voice Mail Mailbox
MBBXA Spanish Voice Mailbox

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add
  • C = Change (old Values)
  • T = Change (new values)

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Manual Indicator

  • If Route to Other Number is provisioned as a destination behind a router, adding, disconnecting or changing it requires a Manual Indicator (MANUAL IND) "Y", because the CenturyLink typist must read REMARKS to provision the router.

  • MANUAL IND "N" may be used when Route to Other Number is not provisioned behind a router, unless other requested changes require manual handling.

Feature Detail (FID and Data Requirements)

The FID RTO (Route to Other Number) and the 10-digit telephone number is used when the end-user wants to route to another telephone number and follows one of the above USOCs; e.g., N VJMXU /Route to Other Number NPA nnn-nnnn.

Remarks

  • When Route to Other Number is provisioned behind a router, an entry in REMARK is required to indicate how the router works, e.g., RTO goes to NPA-nnn-nnnn or RTO goes to mailbox #1.

If adding or removing Route to Other Number but retaining the mailbox or the router USOC, you must C and T the USOC and add or remove the Route to Other Number FID; e.g.,

  • C MBB /Route to Other Number NPA nnn-nnnn
  • T MBB

Adding Route to Other Number and a Mailbox or Router

This feature is ordered by including:

  • Feature Activity Type N and USOC MBB, MBBXA, VJMXU, VJMXV, VJMXW, or VJMXY
  • Feature Detail requires the FID RTO and follows the USOC MBB, MBBXA, VJMXU, VJMXV, VJMXW, or VJMXY; e.g., N MBB /RTO NPA nnn-nnnn

Removing Route to Other Number and a Mailbox or Router

This feature is removed by including:

  • Feature Activity Type D and USOC MBB, MBBXA, VJMXU, VJMXV, VJMXW, or VJMXY

Last Update: March 26, 2015