Wholesale: Products & Services

Scheduled Greetings - Business Only - V6.0

History Log

Product Description

Scheduled Greetings automatically change the end-user's greetings and the time they are played based on the end-user's predetermined schedule. This allows an end-user to record two different greetings; one during open hours and one during closed hours. Scheduled Greetings can only be provided to end-users that subscribe to CenturyLink Business Voice Messaging Service and is available as an optional feature on the following mailboxes:

The following are greeting limitations:

  • Scheduled Greetings does not allow for varied open and closed times each day.
  • Only one open and one closed greeting can be recorded.
    • Although you can have different open and closed times for the weekdays and weekends, the greetings can not be different for those days.
    • An open and/or closed greeting can be scheduled to play during one block of time in a 24 hour period.
    • Scheduled Greetings does not allow you to skip between open and closed greetings multiple times a day.

The end-user programs schedule information directly into their mailbox and may record a personal open and closed greeting up to 90 seconds in length or have the system answer with a standard greeting.

The end-user must record their name to identify the mailbox. The name will be incorporated into a standard, system-generated greeting.

The main greetings can be:

  • Standard with the end-user's recorded name. (The standard greeting will sound the same whether it is played during the open greeting time slot or the closed greeting time slot.)
  • Personal with the end-user's recorded name.

The end-user may choose to:

  • Use the system's standard greeting schedule as follows:

    OPEN
    Monday through Friday
    8 AM to 5 PM
    CLOSED
    Monday through Friday
    5:01 PM to 7:59 AM
    All Day Saturday and Sunday

  • Create customized Scheduled Greetings

End-users are able to listen to greetings by calling their mailboxes.

A sample Open greeting is as follows:

"Thank you for calling "Lupe's Refrigerator Fix-it". We are currently serving another customer. Your business is important to us. Please leave a message after the tone and we will return your call during regular business hours."

A sample Close greeting:

"Thank you for calling "Lupe's Refrigerator Fix-it". We are currently closed. Your business is important to us. Please leave a message after the tone and we will return your call during regular business hours."

Availability

Scheduled Greetings is available on Business Voice Messaging Service Choice and Voice Mail Mailbox-Business Only.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Additional Message Capacity 100 Compatible
Business Voice Messaging Service Choice Compatible
Call Routing Not compatible
Call Routing to Number Not compatible
Extended Absence Greeting Compatible

A function of Voice Mail Mailbox, will over-ride both the Open and Closed Greetings.

Extension Mailbox Not compatible
Listen Only Mailbox Not compatible
Message Notification Compatible
Route to Other Number Compatible

Can not be built on a Direct Inward Dial provisioned mailbox.

Pricing

Rate Structure

Scheduled Greetings may have a recurring and no nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Scheduled Greetings may be built in Direct Inward Dialing (DID®) or Message Design System (MDS) provisioned mailboxes.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Scheduled Greetings is identified by the VGT USOC.

Feature Detail (FID and Data Requirements)

Adding Scheduled Greetings

This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table

Removing Scheduled Greetings

This feature is removed by including:

  • Feature Activity Type D and the appropriate USOC

Last Update: March 26, 2015