Open Product/Process CR 15567 Detail |
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Current Status Date |
Area Impacted | Products Impacted | |||
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| 15567 |
Withdrawn 3/17/2011 |
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| Originator: Larson, Jami |
| Originator Company Name: Qwest Corporation |
| Owner: Larson, Jami |
| Director: |
| CR PM: Lorence, Susan |
Description Of Change |
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In an effort to more efficiently process customer disputes, Qwest has made a change. In those cases where multiple dispute types are included in a dispute a customer submits, Qwest will treat each dispute type as an individual item. Each item will be assigned a unique ticket number and reflect the customer’s dispute number (if provided); it is possible customers could receive multiple ticket numbers from Qwest that are related to the same dispute. Assigning a ticket at the dispute type level will provide better visibility as to what is being disputed, as well as allow Qwest the ability to close disputes as they are resolved. The PCAT – Billing Information – Dispute Process will be updated to reflect Qwest’s assignment of unique ticket numbers for each dispute type; no change will be made to the process customers follow submitting disputes.
Expected Proposed Implementation Date: 4/5/11
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Information Current as of 1/11/2021