Wholesale: Products & Services

Open Product/Process CR 5371475 Detail

Description Of Change

For POTs resale and on the design side for DSOs, the due date can be changed in less than 5 days, provided that the change is not design-affecting. Qwest should change its process to similarly allow due date changes in less than 5 days (when not design-affecting) for unbundled loop orders.

Project Meetings

Introduction of participants on the Conference Call was made. The purpose of the call was to discuss Qwest’s draft response dated September 4, 2001 and Eschelon’s e-mail comments. Review of Response N Hoag reviewed the Change from 5 days to 3 days. B Johnson indicated that there would be a rare occasion where they might need less than 3 days. She provided the example of when a customer was moving lines and they couldn’t make Friday due to equipment, or other issues. She would like Qwest to work with them to improve the date from the improved 3 days. Bonnie indicated that a VP expedite could be difficult to obtain. N Hoag explained that the primary reason that Qwest could not commit to improve on the days was due to CO and Technician resource were typically committed between those days. C Siewert advised that, in these situations, Eschelon could look into switching out an existing order. If that can’t be done, then they would have to move to VP Escalation. Eschelon asked how DS0 orders were handled. C Siewert advised that they would call in for available time and if none were available, they would move to VP Escalation. B Johnson indicated that the VP Escalations have improved. They will play the new process by ear and attempt to get times improved as required. Eschelon asked if, on POP Orders, the customer was willing to pay for overtime, could Qwest accommodate the request. C Siewert advised that Saturday is a normal workday and didn’t believe OT could be accommodated. C Siewert asked B Johnson to provide the Order No. they were looking to have Monday and she will investigate. B Johnson advised that they will go through the escalation process and we could close this CR. K Stichter agreed. N Hoag will issue the draft response formally to M Rossi for issuance to Eschelon.

09/07/2001 08:56:12 AM Nancy Hoag on

To: klstichter@eschelon.com cc: lsteckl@qwest.com

Subject: CR 5371475

Kathy,

Please review the attached letter. Under the "Qwest Response" bullet, you will see that the processes for Retail and Complex Resale DSO's were included:

These are the same Methods & Procedures used by Qwest Service Delivery for all Designed Services, including Wholesale DSO. For due date changes on Qwest Wholesale POTS as well as Qwest Resale and Retail Non Designed Services, Appointment Scheduler is used to determine the next available appointment time.

As for the second issue, I plan on meeting with Steve Sheahan, Toni Dubuque and Bonnie Johnson to discuss how Qwest can best accommodate Eschelon's needs with respect to critical ICB escalations. I consider this issue as an action item, separate from the CR that was submitted. If you could provide me Bonnie's email address, I will forward the information once the meeting has been scheduled.

Nancy J. Hoag Wholesale Products/Unbundled Loop

-- 9/6 e-mail from K Stichter

Lynn, We understand the Response. What we are looking for are 2 items that Eschelon previously requested and we thought were agreed to by Nancy Hoag. They are: 1. Documentation stating the Retail DSO and Complex Resale DSO process for DD changes that do not affect the design. 2. Notice of communication with Toni Dubuque on how Eschelon would escalate any critical ICB issues. We look forward to seeing this documentation. Thanks.

Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc Voice 612 436-6022 E-Mail klstichter@eschelon.com

From: Lynn Stecklein [SMTP:lsteckl@qwest.com] Sent: Tuesday, September 04, 2001 3:41 PM To: Stichter, Kathleen L. Cc: rhmart2@qwest.com; Jerri Brooks; Joann Garramone Subject: CR5371475 - Allow non design affecting due date changes for unbundled loop orders

Hello Kathy, Attached you will find the Qwest Response for the above Change Request. Please confirm via E-Mail if this response meets your needs or if we need to set up a walk through to discuss the issue further. Thanks, Lynn 303 294-1664

CenturyLink Response

CC: Russ Urevig Matthew Rossi

This letter is in response to your CLEC Change Request Form #5371475 dated February 1, 2001.

Change Request: Allow non design-affecting due date changes for unbundled loop orders. At present, for unbundled loop orders, Qwest imposes a 5-day interval for a supplemental order, even if the only change is to move out the due date. For example, a CLEC’s customer may have scheduled an appointment for a Friday. On Thursday, the end-user customer notifies the CLEC that Friday will no longer work, and the end-user customer asks to change the date to Monday instead. Under Qwest’s current policy, the CLEC must deny the customer’s request, because Qwest will impose a 5-day interval. With that interval, the earliest date available to the end-user customer will be the following Thursday. This is true even thought the change does not affect design, and the date is pushed out (not moved up). For POTs resale and on the design side for DSOs, the due date can be changed in less than 5 days, provided that the change is not design-affecting. Qwest should change its process to similarly allow due date changes in less than 5 days (when not design-affecting) for unbundled loop orders.

Qwest Response:

Per the Wholesale Unbundled Loop Methods & Procedures for Qwest Service Delivery, due date changes have a minimum 3-day interval. If a shorter than 3-day interval is required by a CLEC, they must follow the attached escalation guidelines as provided by your Service Manager.

This change was submitted via the Qwest Release Notification process, Log # PCRN061901-1, on June 19, 2001 by Russ Urevig

These are the same Methods & Procedures used by Qwest Service Delivery for all Designed Services, including Wholesale DSO. For due date changes on Qwest Wholesale POTS as well as Qwest Resale and Retail Non-Designed Services, Appointment Scheduler is used to determine the next available appointment time.

Qwest is unable to further reduce the due date change intervals for the Unbundled Loop Product, due to Central Office and Field Technician load and resource constraints on Designed Service orders.

Sincerely,

Nancy J. Hoag Wholesale Product Team

August 13, 2001

Wholesale Product Marketing

Lynne Powers Eschelon Telecom Vice President, Customer Operations

CC: Russ Urevig Matthew Rossi

This letter is in response to your CLEC Change Request Form #5371475 dated February 1, 2001.

Change Request: “Allow non design-affecting due date changes for unbundled loop orders. At present, for unbundled loop orders, Qwest imposes a 5-day interval for a supplemental order, even if the only change is to move out the due date. For example, a CLEC’s customer may have scheduled an appointment for a Friday. On Thursday, the end-user customer notifies the CLEC that Friday will no longer work, and the end-user customer asks to change the date to Monday instead. Under Qwest’s current policy, the CLEC must deny the customer’s request, because Qwest will impose a 5-day interval. With that interval, the earliest date available to the end-user customer will be the following Thursday. This is true even thought the change does not affect design, and the date is pushed out (not moved up). For POTs resale and on the design side for DSOs, the due date can be changed in less than 5 days, provided that the change is not design-affecting. Qwest should change its process to similarly allow due date changes in less than 5 days (when not design-affecting) for unbundled loop orders.”

Qwest Response:

Per the Wholesale Unbundled Loop Methods & Procedures for Qwest Service Delivery, due date changes have a minimum 3-day interval. If a shorter than 3 day interval is required by a CLEC, they must follow the escalation guidelines.

This change was submitted via the Qwest Release Notification process, Log # PCRN061901-1, on June 19, 2001 by Russ Urevig

These are the same Methods & Procedures used by Qwest Service Delivery for all Designed Services, including Wholesale DSO. For due date changes on Qwest Wholesale POTS as well as Qwest Resale and Retail Non-Designed Services, Appointment Scheduler is used to determine the next available appointment time.

Qwest is unable to further reduce the due date change intervals for the Unbundled Loop Product, due to Central Office and Field Technician load and resource constraints on Designed Service orders.

Sincerely,

Nancy J. Hoag Wholesale Product Team