Open Product/Process CR 5579338 Detail |
| Title: Legacy CR Access to DSL pre qualification information | ||||||
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Current Status Date |
Area Impacted | Products Impacted | |||
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| 5579338 |
Withdrawn 7/12/2001 |
Ordering | Resale, Unbundled Loop, UNE-P | |||
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: |
| Director: |
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Description Of Change |
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Please improve CLEC access to the DSL pre-qualification information to reduce the number of error messages and give CLEC at least the same access to the same information as Qwest receives. Often, when Eschelon uses Qwest’s IMA-GUI loop pre-qualification tool, the result is indeterminate. Instead of a yes or no response, Eschelon receives an error message. For example, the error message may indicate that the address and telephone number did not match. When Eschelon then calls Qwest, Qwest is able to run the request and receive a yes or no answer, even though Qwest is using the same address and telephone information used by Eschelon. In some cases, the customer already has DSL (and wants to upgrade speed, etc.). Even though the customer already has DSL, Eschelon cannot get pre-qualification information using IMA-GUI. But, when Eschelon calls Qwest, Qwest is able to retrieve the information using its internal systems. Eschelon has been working with Qwest to try to resolve this issue. Recently, Qwest has indicated that the issue may be addressed in Release 9.0, which will not occur until the end of the year. That is too long to wait. Also, no documentation has been provided as to what changes will be made during Release 9.0 and whether any changes will fully address the issue. Qwest should improve the process for notifying CLECs of such changes and providing documentation to them, as well as shorten the time needed to make necessary changes.
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| Date | Action | Description |
| 6/6/2001 | CR received from Lynne Powers of Eschelon | |
| 6/6/2001 | Status changed to New - to be evaluated | |
| 6/6/2001 | Updated CR sent to Lynne Powers of Eschelon and Janet Houston | |
| 7/12/2001 | Status changed to Cancelled - Co-Provider | |
| 3/28/2002 | Posted this legacy CR to CMP Database. Completed CR Form had been posted to the Web as part of the "Change Request (CR) Archive - Change Requests statused as Inactive before August 1, 2001" |
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Information Current as of 1/11/2021