Open Product/Process CR 5608171 Detail |
| Title: Process for allowing Qwest testers and repair personnel access to IMA GUI | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| 5608171 |
Completed 10/17/2001 |
Ordering | Other | |||
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Paxton, Mallory |
| Director: |
| CR PM: |
Description Of Change |
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Please develop a process and put procedures in place to provide Qwest testers (particularly in Omaha) and Qwest repair personnel access to IMA-GUI. In addition, please train these individuals to access IMA-GUI. They need the ability to view the same information that the CLEC is looking at when they are discussing and attempting to resolve issues. 8-29-01 Scope of request changed from UnBundled Loop to Resell (non design) features.
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| Date | Action | Description |
| 6/13/2001 | CR received from Lynne Powers | |
| 6/18/2001 | Status changed to New – to be Evaluated | |
| 7/9/2001 | Status changed to Reviewed – Under Consideration | |
| 8/29/2001 | Clarification Meeting with Eschelon and unbundled Loop | |
| 8/30/2001 | Clarification Meeting with Eschelon and Resale | |
| 8/31/2001 | Sent Draft Qwest response to Eschelon. | |
| 9/19/2001 | CMP Meeting - Eschelon advised that they required additional time to evaluate and requested that all the CLEC's review the response. Qwest will issue draft response. | |
| 9/25/2001 | Qwest's response issued to CLEC Community. | |
| 10/17/2001 | CMP Meeting: It was agreed the CR can be "Closed." |
Project Meetings |
| 8-30-01 Conference call with Eschelon (Kathy Stichter) Qwest Resale SME: Mallory Paxton, Change Management: Ric Martin, Lyman McKee Mallory talked with Coach at 1-800-223-7811. Not aware of problem Where Eschelon and Qwest resources not being able to view the same information. Eschelon views IMA-GUI, Qwest views RCE-GUI (LMOS) Agreement reached to have Eschelon provide trouble ticket data to Mallory when Eschelon/Qwest views are not the same. Problem is infrequent. Monitor windows established to be August 31 to October 1st. If nothing is reported CR is subject to be closed. Mallory to prepare Qwest response position paper to Matt Rossi target 8-31-01. 8-29-01 Conference call with Eschelon (Kathy Stichter); Qwest Unbundled Loop SME’s: Linda Hendricks, Catherine Garcia, Chris Henderson, Deni Toye, Russ Urevig Change Management: Richard Martin, Lyman McKee Kathy Stichter reviewed CR request situation. Results: Determine CR was not addressing Unbundled Loop, Eschelon is satisfied with QCCC process. Problems are with Resale (Non –design) features. Request as written indicated problem was Un-bundled Loop. Kathy provided calls placed to 1-800-223-7811 option 1 are where the problem existed. Identified Mallory Paxton and JoAnn Garromone as Qwest SME.
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CenturyLink Response |
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August 31, 2001 Kathy Stichter Eschelon Telecom Inc CC : Matt Rossi This memo is a response to the CLEC Change Request CR 5608171 regarding discrepancies between the information available to Qwest repair personnel and that viewed by a CLEC in IMA. The CR was opened by Eschelon. In fact-finding sessions with Eschelon, it was determined that the problem is confined to calls to the AMSC at 1-800-223-7811, Option 1. The AMSC has reviewed the data visible to their repair personnel, who are looking at an RCE GUI which interfaces with LMOS (the Classic US West repair system). The information on the RCE GUI has been compared to the IMA information viewed by a CLEC calling the center and found to be the same, although the two systems are cosmetically different. Eschelon has no current examples of problems encountered when their employees called the AMSC and the AMSC could not see the same information as Eschelon was seeing. Eschelon has agreed to refer any such problems which occur in the next month to me so that I can research them with the AMSC and at the end of September to consider closing this CR if the problems are no longer occurring or have been resolved to their satisfaction. Mallory Paxton Resale Process Specialist Email: mpaxton@qwest.com Phone: 206-345-3384
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Information Current as of 1/11/2021