Wholesale: Products & Services

Open Product/Process CR PC030607-1 Detail

Description Of Change

1.The Dispatch Business Procedure

2.The M &R Overview

3.The Provisioning & Installation Overview

Finally, Qwest, in updating these documents, also revises language to ensure all documents sync-up with regard to all tagging processes and procedures; including POTS services.

Lastly, Qwest wants to note that it is happy to tag any circuit anytime you request it be done.

Project Meetings

Mark Coyne-Qwest stated that this request was implemented on 5/17/07 and asked if there were any objections to close this CR. Bonnie Johnson-Eschelon stated that they submitted comments regarding their concerns. 6/27/07 - Comments received from Eschelon (add comment from CR below) When commenting on a different CR, Bonnie said Qwest implemented the changes in this CR over Eschelon’s objection and Qwest will close this CR over Eschelon’s objection. Mark Coyne-Qwest asked if there were any other questions or comments and there were none. Mark Coyne-Qwest stated that this CR will be closed.

5/16/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that the Level 4 Notice went out on April 2nd and will be effective on May 17th. Mark stated that we would move the CR to CLEC Test on the 17th

4/18/07 Product/Process CMP Meeting

Mark Coyne-Qwest stated that a notification was sent on 4/2/07 and that the response to comments is due 5/2/07. He said that this CR will become effective on 5/17/07.

3/21/07 Product/Process CMP Meeting

Georgie Weidenbach-Qwest stated that this change request is regarding tagging at the demarcation point so that a process change may be noted. She said that this process change is relevant to designed services only and therefore, includes unbundled loops. Georgie said that the process change is as follows: When a Qwest technician is dispatched on a repair and is at the premises of the end-user, the Qwest technician will tag your circuit if you request it be done. She said that Qwest will revise the following three documents to make this change clear: 1.The Dispatch Business Procedure 2.The M &R Overview 3.The Provisioning & Installation Overview Georgie said that Qwest, in updating these documents, also revises language to ensure all documents sync-up with regard to all tagging processes and procedures; including POTS services. She said that Qwest wants to note that it is happy to tag any circuit anytime you request it be done. 3/27/07 - Comments to minutes received from Eschelon Kim Isaacs-Eschelon asked if the process was for repair only. Kim asked what Qwest’s tagging process is for new installations of design services. Georgie Weidenbach-Qwest said that is correct and that we will tag any time if requested for repair scenarios. Qwest automatically tags when dispatch for the installation of designed services. Kim Isaacs-Eschelon asked if the changes to the Provisioning and Installation Overview would be removing references to the repair process. Georgie Weidenbach-Qwest stated that they were updating all of the PCATs to align the process and to document that as a courtesy Qwest will tag on repair dispatches for unbundled loops if the CLEC requests it. Mark Coyne-Qwest stated that this change will go out as a Level 4.

Ad Hoc Meeting - Tagging of Circuits February 19, 2007

Attendees: Kim Isaacs-Eschelon, Bonnie Johnson-Eschelon, Kathi Lee-AT&T, Cindy Buckmaster-Qwest, Susan Lorence-Qwest, Vicki Dryden-Qwest, Don Tolman-Qwest, Peggy Esquibel-Reed, Qwest, Lynn Stecklein-Qwest

Lynn Stecklein-Qwest stated that the purpose of this meeting is to have additional discussion on Qwest’s proposed changes in the Provisioning and Installation and M&R PCATs. Qwest issued a Level 3 notice that was prompted due to decisions made associated with the negotiations going on with Eschelon. She said that the Level 3 notice was issued for some PCAT updates and a change in process. Eschelon requested a change in disposition to a Level 4. Lynn said that this issue was also discussed in the January CMP Meeting and during that meeting an adhoc meeting was requested.

Cindy Buckmaster-Qwest stated that as a result of contract negotiations with 1 to 2 CLECs, there was a misunderstanding on how Qwest tags circuits. She said that with the old process we did not tag everytime we went out and that a sentence was minconstrued. Cindy said that we tried to clean up the PCATs and introduced the language at CMP. She said that our intent has not changed and that if you request a tag, Qwest will tag if the account is not yet tagged.

Don Tolman-Qwest stated that we will tag anytime we dispatch to premis.

Cindy Buckmaster-Qwest agreed and said that in the event we dispatch to the customer premis, we will tag at the CLECs request.

Bonnie Johnson-Eschelon stated that this language was left out of the dispatch PCAT and was taken out of context. She said that this language has been in the PCAT since 2003. She stated that Eschelon has developed an internal process based on what the PCAT says and that now Qwest is stating that the documentation is not clear. Bonnie said that this is a change in process for Eschelon and that this needs to be a Level 4. She stated that we need to work through the language together and have appropriate amount of time to react to the change. Bonnie stated that they did comment in the January CMP Meeting and that we need to talk about installation and repair separately. She said that there are 2 points with this change. The 1st point is the after 30 days of installation and the 2nd point - if within 30 days and already tagged. Bonnie reiterated that the Provisioning and Installation and Repair PCATs need to be kept separate and that we need to make this change clear in the documentation. She said that the documentation, for example, should say that if the change is after 30 days, you need to submit a LSR and that will point to the Provisioning and Installation or Ordering Overview PCAT. She said that if the situation is within 30 days, it should be in the Repair PCAT. Bonnie also said that her understanding from the November call was that Qwest always tagged on designed services and that she did not see this in the Provisioning and Installation PCAT.

Cindy Buckmaster-Qwest thanked Eschelon for their thoughts and asked if anyone else had any Questions. Cindy asked what the next steps were.

Lynn Stecklein-Qwest stated that she heard that Eschelon is requesting a Level 4 be submitted.

Bonnie Johnson-Eschelon agreed.

Lynn Stecklein-Qwest stated that Qwest will regroup internally and discuss the Level 4 change.

Susan Lorence-Qwest stated that we did discuss that if we could not reach agreement that Qwest will issue a Level 4 and work to get the PCATs consistent. Susan stated that we would not be addressing the rate piece in CMP.

Bonnie Johnson-Eschelon stated that the language talks about the application of rates all over in the documentation.

Susan Lorence-Qwest stated that Qwest will regroup on the consistency of the language but not the rate piece, only the process.

Lynn Stecklein-Qwest asked if there were any other questions and there were none.

-- 1/17/07 January Product/Process CMP Meeting Tagging of Circuits

Mark Coyne-Qwest stated that Qwest issued a Level 1 notice in October with the intent to provide consistent documentation in the Provisioning, Installation and M&R PCATs. He said that this notice resulted in some CLEC comments and concerns and that Qwest held an adhoc meeting to discuss. Mark stated that Qwest moved forward with some additional updates on a Level 2 notice. He said that due to decisions made associated with the negotiations going on with Eschelon, Qwest was prompted to issue a Level 3 notice for more PCAT updates and a change in process. Mark said that we did receive comments requesting a change in disposition to a Level 4. He said that Qwest issued a delayed response and that we did receive additional comments from Eschelon. Mark stated that Qwest would like to move forward with a separate adhoc meeting to understand Eschelon’s concerns and discuss what was discussed in negotiations. He stated that we would proceed with a Level 3 if we can reach agreement and if we can’t reach an agreement, Qwest would open up a Level 4 CR. Bonnie Johnson-Eschelon stated that at a high level there are inconsistencies in dispatch vs. provisioning and installation. She said that (Comments to minutes from Eschelon 1/26/07) - the Dispatch PCAT refers you to the M&R PCAT you refer to dispatch and the same should be done for in the Provisioning and Installation PCATs. Qwest also made a change under Service Wire Rearrangements and that has nothing to do with tagging. She also said that Additional Labor and Additional Labor - other dispatch are 2 different charges. Cindy Buckmaster-Qwest said (Comments to minutes from Eschelon 1/27/07 - yes she made that change as a clean up when she was going through the PCAT.) She disagreed because they are the same charges. Bonnie Johnson-(Comments to minutes from Eschelon 1/26/07 - Eschelon provided Mark Coyne with a copy of Exhibit A and showed him the two different charges. She said that some changes were not in the tagging section and some changes were made with no explanation as to why. Cindy Buckmaster-Qwest said that she just saw what Eschelon was referring to and that maybe we should not have made the changes together. Bonnie Johnson-Eschelon stated that discussions were held with Georganne Weidenbach (Qwest) and Cindy Buckmaster (Qwest) regarding (Comments to minutes from Eschelon 1/26/07 - Qwest’s changes the PCAT and these updates do not match what they said. She said that then they read Mark’s e-mail and realized that Qwest was trying to make updates that matched what Eschelon had negotiated for its contract. Bonnie said Eschelon made some concessions and also discussed their concerns regarding ICA controls and if other CLECs want to opt in the can but are not required to and that other CLECs need to provide input. Cindy Buckmaster-Qwest stated that other CLECs do need to weigh in and that is why we have CMP. She said that we get feedback and decide if we move forward with a change. Cindy said that she and Georganne Weidenbach (Qwest) never said the PCATs were wrong but that the PCATs appeared to be inconsistent. She said that we were trying to clarify and acknowledge that they could be misleading if taken out of context. Bonnie Johnson-Eschelon stated that Qwest said that the PCAT was wrong and Qwest has sworn testimony. Mark Coyne-Qwest stated that we will schedule an adhoc meeting to address the differences and Qwest will determine if we need a Level 3 or 4. Bonnie Johnson-Eschelon stated that she was ok with this path but (Comments to minutes from Eschelon 1/26/07 - Eschelon will continue to ask that this be a level 4 change request.) Mark Coyne-Qwest asked why Eschelon is requesting a Level 4. Bonnie Johnson-Eschelon stated that this looks like a major process change to Eschelon (Comments to minutes from Eschelon 1/26/07 - and the previous Provisioning and Installation and Repair PCATs state Qwest will tag when they dispatch. Cindy Buckmaster-Qwest said (Comments to minutes received from Eschelon 1/26/07 - UBLs are always tagged and the language Qwest proposed changes are different than the current process. She said that we tried to address that the dispatch PCAT was written from a UBL perspective and not from a POTS perspective. She said that we found that the documentation needed distinction between POTS and design for tagging. Mark Coyne-Qwest stated that an adhoc meeting will be scheduled.