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Open Product/Process CR PC040204-2 Detail

 
Title: Online System for Collocation applications
CR Number Current Status
Date
Area Impacted Products Impacted

PC040204-2 Denied
9/15/2004
Collocation
Originator: Berard, John
Originator Company Name: Covad
Owner: Nelson, Steve
Director:
CR PM: Harlan, Cindy

Description Of Change

Currently Qwest uses a spreadsheet format for its collocation applications. Covad finds this method to be cumbersome and is requesting that Qwest consider implementing an on-line system for submitting collocation applications. Both SBC and BellSouth have an on line system rather than the spreadsheet version that Qwest uses.

Here are links to their systems:

https://clec.sbc.com/clec_colldb/colldb/collapp/login/autologin.cfm?action=ColloDBMainmenuEx&IsClec=Yes

https://collocation.bellsouth.com/NASApp/colo/ColoDispatchServlet?htbColoPage=colo.ui.COLOLogOff&source=lkLogoff&

Please note that Covad is willing to provide a password to Qwest to review these systems if they are un able to obtain from SBC and BellSouth.

Expected Deliverable:

Provide as soon as possible.


Date Action Description
4/2/2004 CR Submitted 
4/6/2004 CR Acknowledged 
4/8/2004 Contacted customer to schedule clarification call for 4-12 
4/8/2004 Rescheduled Clarification Call with Covad 
4/15/2004 Held Clarification Call 
4/21/2004 April CMP meeting notes will be posted to the project meeting section 
5/12/2004 Emailed response to Covad 
5/19/2004 May CMP Meeting notes will be posted to the project meeting section 
6/16/2004 June CMP Meeting notes will be posted to the project meeting section 
7/21/2004 July CMP Meeting notes will be posted to the project meeting section 
8/16/2004 August CMP meeting mintues will be posted to the database 
9/15/2004 September CMP Meeting minutes will be posted to the database 

Project Meetings

9/15/04 CMP Meeting Minutes Mark Nickell – Qwest advised that he will provide the response to this CR. Mark also advised that Steve Nelson has left Qwest, something that Steve wanted to do, and Mark will take over Steve’s Collocation responsibilities. Mark acknowledged Steve’s efforts on this CR. Mark advised after the investigation and analysis was completed the cost of delivering this CR is in excess of $540,000. Qwest denies this CR due to economically not feasible reasons. This CR will move to Denied Status.

8/16/04 CMP Meeting Mintues Steve Nelson – Qwest provided status that Qwest is still working with Bell South and we are doing our own evaluation internally on cost. This CR will remain in Evaluation Status.

July 21, 2004 CMP Meeting notes: Cindy Macy – Qwest provided status on this CR. Qwest is in the process of working with Bell South to review their Collocation system. This CR will remain in Evaluation status.

June 16, 2004 CMP Meeting notes: Steve Nelson – Qwest advised that we are in communication with Bell South about their Collocation system. SBC didn’t response so Qwest is not pursuing this any longer. Steve advised that Qwest had some personnel changes in IT. We are still evaluation the CR and should have additional information in the July meeting. The CR will remain in Evaluation Status.

May 19, 2004 CMP Meeting notes: Steve Nelson – Qwest advised that we reviewed the 18 different application forms and obtained a cost to mechanizing the system using internal resources. The cost for this is prohibitive. Steve has made contact with SBC, and has not received a response. Steve has also made contact with Bell South, and they are interested in selling the application to Qwest. Bell South provided a non disclosure document to Qwest on Monday. Qwest is working to get the non disclosure document signed. Qwest has prepared questions to ask Bell South and will continue to pursue this. Susie Bliss- Qwest advised that we have looked at this in the past and it has been very expensive. Bonnie Johnson – Eschelon asked if this is something that will also benefit Qwest. Steve Nelson advised he would like to see the system mechanized, but it will probably be too expensive. This CR will move to Evaluation Status.

April 21, 2004 CMP Meeting notes: Mike Zulevic – Covad presented this CR and advised that Covad is looking at ways to mechanize and streamline their Collocation process. Covad would like to be able to pull up a screen, populate the data and send it to Qwest, instead of using a spreadsheet and emailing applications to Qwest. Steve Nelson – Qwest advised that he will work on this CR and will have a response to this CR next month. Steve advised that Qwest is aware of the existing systems from SBC and Bell South. Steve advised that Qwest did try to implement a mechanized system a few years ago and failed. This CR will move to Presented Status.

Clarification Meeting

April 16, 2004

1-877-552-8688 7146042#

PC040204-2 Online System for Collocation Application Attendees Name/Company:

Steve Nelson – Qwest Peggy Englert – Qwest Marie Chang – Covad John Berard – Covad Kim Isaacs - Eschelon Mark Nickel – Qwest Fred Howard – Qwest Lillian Robertson - Qwest Cindy Macy – Qwest

Meeting Agenda: Action 1.0 Introduction of Attendees Attendees introduced

2.0 Review Requested (Description of) Change John Berard – Covad reviewed the change request. John gave an example of Bell South’s system that is used for Collocation. Their system is easier to use. Marie Chang Covad advised that their system has features such as error checking, and there is less email going back and forth to clarify the application. Covad also receives a confirmation on line from Bell South. Marie explained that with Qwest’s system there is a lot of information to store. The information is in multiple spreadsheets so it is hard to keep track of revisions. Steve Nelson – Qwest advised that he understands Covad’s concern and that Qwest would like an automated system also. It would help reduce the order errors that occur. Steve advised that Qwest will take a look at this request. Steve advised Covad that Qwest did try to implement a system in the past and spent a large amount of money but failed to get the system implemented. 3.0 Confirm Areas & Products Impacted Collocation invoices

4.0 Confirm Right Personnel Involved Team agreed Steve Nelson would take the lead.

5.0 Identify/Confirm CLEC’s Expectation Covad would like a mechanized Collocation system.

6.0 Identify any Dependent Systems Change Requests none

7.0 Establish Action Plan (Resolution Time Frame) Covad will present the CR at the April CMP Meeting Qwest will provide our Response at the May CMP Meeting


CenturyLink Response

RESPONSE For Review by CLEC Community and Discussion at the September 16, 2004 CMP Meeting

September 8, 2004

Covad Communications John Berard, Director-Operations Support

SUBJECT: Covad’s Change Request Response – CR #PC040204-2 Online System for Collocation Application.

This letter is in response to Covad Communications Change Request (CR) PC040204-2. This CR requests that Qwest consider implementing an online system for collocation applications. Currently Qwest uses a spreadsheet format for its collocation applications. Covad finds this method to be cumbersome and suggests that both SBC and BellSouth have online systems to which Covad offers to provide a password to Qwest.

Qwest has completed the investigation and found system costs to be economically infeasible. The IT estimate for creating an online ordering system similar to that of SBC and Bell South systems is between $540,000 and $1,080,000 for Qwest system development work that includes gathering requirements, designing the system changes, developing and testing the system changes and deploying them to the users. Qwest was unable enter into negotiations to purchase Bell South’s or SBC’s systems or to gather specific data regarding those systems. In fact, SBC refused to discuss their system with Qwest and negotiations with Bell South were terminated after four months of stalemate regarding terms under which their system could be discussed. Had Qwest been able to purchase an existing system from Bell South or SBC, Qwest would still incur additional costs to adapt the system to Qwest’s ordering processes, products and procedures, mitigating any possible economic savings.

Qwest’s Collocation application forms can be submitted via email to rfsmet@qwest.com and the Excel format allows for cost effective and timely maintenance of the forms as products are enhanced and changed. Qwest manually validates the Collocation application and interacts personally with the CLECs. The order validation process in the Collocation Project Management Center (CPMC) consists of acceptance or communication of areas in need of clarification or change. CPMC management employees are available for review of applications and conduct calls with customers as needed or requested. The manual validation process normally takes less than 24 hours.

As a result of this investigation, Qwest denies this change request due to it being economically not feasible based on the system impacts.

Sincerely,

Stephen C. Nelson Collocation Product Manager Qwest

For Review by the CLEC Community and Discussion at the May 19, 2004 CMP Meeting

May 12, 2004

Covad John Berard Director – Operations/Change Management

SUBJECT: CR # PC040204-2 Online System for Collocation

This letter is in response to Covad’s Change Request (CR) PC040204-2 Online System for Collocation. This CR requests that Qwest develop an online system for collocation applications. Currently Qwest uses a spreadsheet format for its collocation applications. Covad finds this method to be cumbersome and is requesting that Qwest consider implementing an on- line system for submitting collocation applications.

Qwest would like to leave this CR in evaluation status as it needs to continue to look at the costs for purchasing and implementing an existing system from other ILECs. Qwest will provide an updated response at the June CMP meeting. Qwest will move this CR to Evaluation status.

Sincerely, Stephen C. Nelson Collocation Product Manager Qwest Communications


Information Current as of 5/4/2020