Wholesale: Products & Services

Open Product/Process CR PC042303-1 Detail

 
Title: AT&T requests that Vendor Meet (coordinated dispatch) requests for non design POTS service be at specific times.
CR Number Current Status
Date
Area Impacted Products Impacted

PC042303-1 Crossover
7/29/2009
Maintenance Repair UNE-P
Originator: Osborne-Miller, Donna
Originator Company Name: AT&T
Owner: Suellentrop, Craig
Director:
CR PM: Harlan, Cindy

Description Of Change

Currently Qwest provides a four hour window for the vendor meet at the customer premise. This four hour window places undue buden on AT&T and AT&T vendors on coordinated dispatches. The current process used is to contact the CLEC center thirty minutes in advance of dispatch arrival. This is not enough lead time for AT&T or it's vendors to ensure that the actual meet takes place, since the Qwest tech will not wait for AT&T's vendor. AT&T had established with Verizon, Bell South and with SBC, a Memorandum of Understanding (MOU) around coordinated dispatches. Under these agreements, all AM-scheduled vendor meets are to occur at 9AM(local time) and all PM vendor meets are to occur at 1PM (local time). Wait time for either tech is limited to 30 minutes. Development and implementation of this process reduced "missed" vendor meets by 73% withing the first two months.

Expected Deliverable:

ATT requests a similar process as described above. (MOU) This would include any system changes necessary by Qwest to be implemented to support this type of process. Implementation of this process/system change would allow both AT&T and QWEST to better manage situations requiring a coordinated dispatch, resulting in fewer "no access" or "vendor meet ,no show" and would reduce missed commitments for these reasons.


Date Action Description
4/23/2003 CR Received 
4/24/2003 CR Acknowledged 
5/9/2003 Clarification Meeting 
5/21/2003 Presented at CMP Meeting 
6/11/2003 Qwest response posted and distributed 
6/18/2003 Discussed at CMP Meeting 
7/9/2003 Revised response posted and distributed 
7/16/2003 CR Discussed at CMP Monthly Meeting 
8/21/2003 Discussed at CMP Meeting 
9/17/2003 Sep CMP meeting minutes will be posted to the database 
10/15/2003 Oct CMP meeting minutes will be posted to the database - agreed to cross over this CR. See SCR042303-01X for continuing project status 
10/28/2003 Changed status to closed as this was crossed over to systems 
7/27/2009 Status Changed Status changed to Crossover 

Project Meetings

October 15, 2003 CMP Meeting Craig Sullentrop Qwest advised it has been determined that this CR has impacts to RBE, which are visable to CEMR. As a result of this, the CR needs to be crossed over to Systems. ATT uses Mediacc, and there are not changes to Mediacc, however other CLECs use RCE. Donna Osborne Miller advised okay to cross over to Systems.

September 17, 2003 CMP Meeting Craig Suellentrop Qwest reported that an internal status meeting is scheduled for next week. The development is on track and estimated time frame is December 2003. Liz asked Craig to refresh her memory and Craig advised this is for the joint meet which has to be requested.

CMP Meeting 08-20-03

Suellentrop-Qwest stated that the CR should stay in development because there were a number of internal systems that had to move through the 90 day development cycle. Osborne-Miller-AT&T asked when she could expect delivery. Suellentrop-Qwest stated that he estimated implementation would come in December 2003.

=================================

CMP Meeting 07-16-03

Sullentrop-Qwest presented the Qwest acceptance. He stated that when Qwest developed the full solution it would follow the appropriate notification process. He stated that this might entail systems changes, but he wasnt sure if they would be CLEC facing changes. Zimmerman-AT&T asked for Qwests tentative implementation date. Sullentrop-Qwest stated that he thought it would take at lease a couple of months. Osborne-Miller-AT&T asked if the systems changes would involve IMA. Suellentrop-Qwest stated that he didnt think they would involve prioritized systems. He stated that he would have much more information at the August CMP Meeting. He stated that Qwest was looking at a 30 minute meeting window. Zimmerman-AT&T stated that was good. Suellentrop-Qwest stated that this new process would be available for systems other than electronic bonding. Johnson-Eschelon stated that Eschelon had submitted a CR in 2001 (PC092801-2) for the same thing and Qwest denied it. She asked why Qwest was accepting AT&Ts. White-Qwest stated that he would research the reason and correspond directly with Johnson.

=================================== CMP Meeting 06-18-03

Suellentrop-Qwest asked that the CR be moved into Evaluation status. Osborne-Miller-AT&T stated that AT&T would forward their contacts in the other ILECs to Qwest. ========================================================== CMP Meeting 05-21-03

Osborne Miller-AT&T presented the CR. Suellentrop-Qwest stated that UNE-P and resale products are affected by this. Stichter-Eschelon stated that she had opened a similar CR that was denied. Johnson-Eschelon asked if there should be a CMP process to review previously denied CRs. Osborne Miller-AT&T stated that Verizon, SBC and Bellsouth have all converted to a similar process after AT&T presented them with the data. Suellentrop-Qwest asked AT&T to send the appropriate data to White-Qwest. ========================================== Clarification Meeting Friday, May 09, 2003

1-877-550-8686 2213337#

Attendees Matt White Qwest Craig Suellentrop Qwest Anthony Washington Qwest Donna Osborne-Miller AT&T Craig Zimmerman AT&T Lydia Braze AT&T Paulita Moore AT&T

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Osborne-Miller-AT&T reviewed the CR. Suellentrop-Qwest verified that this CR was for UNE-P and resale and that the request was for 24 hours advance notification. Zimmerman-AT&T stated that he envisioned a 24 to 48 hour notification. He explained that AT&T submitted the initial dispatch request via electronic bonding system and then followed up with a call. Zimmerman-AT&T asked if any other CLECs have approached Qwest with similar requests. Suellentrop-Qwest stated that he seemed to remember a similar request around 2 years ago. Zimmerman-AT&T stated that this request only applies to only 1-2% of total dispatches in any area.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted.

Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved.

Identify/Confirm CLECs Expectation White-Qwest reviewed the request to confirm AT&Ts expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for AT&T to present the CR at the May Monthly Product/Process Meeting and thanked all attendees for attending the meeting.


CenturyLink Response

July 9, 2003

REVISED RESPONSE For Review by CLEC Community and Discussion at the July 16, 2003, CMP Product/Process Meeting

Donna Osborne-Miller AT&T

SUBJECT: Qwests Change Request Response - CR PC042303-1

This CR requests that vendor meets for non-designed products be made at a specific date and time. AT&T has suggested that all AM vendor meets could take place at 9:00 am and all PM vendor meets take place at 1:00 pm.

A Joint Meet involves Qwest, CLECs, and possibly third party vendors, meeting at a designated location to isolate hard-to-find faults, verify existing trouble and diagnosis, and resolve chronic and repeat problems. Qwest accepts this change request to allow CLECs to request a joint meet at a specific time. Qwest proposes this CR be moved into development status. Qwest needs to finalize the mechanics of this process, including how far in advance a joint meet request must be made and any system changes that will be required.

Sincerely,

Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest Cathy Augustson, Lead Process Analyst, Qwest

========================================== June 11, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the June 18, 2003, Monthly CMP Product/Process Meeting

Donna Osborne-Miller AT&T

SUBJECT: Qwests Change Request Response - CR PC042303-1 AT&T requests that Vendor Meet (coordinated dispatch) requests for non-design POTS service be at specific times.

This CR requests that vendor meets for non-designed products be made at a specific date and time. AT&T has suggested that all AM vendor meets could take place at 9:00 am and all PM vendor meets take place at 1:00 pm.

The current vendor meet process for non-designed products gives the customer a 4-hour window for the vendor meet. Because of the complexity in evaluating this request, including possible systems changes that may be required, Qwest requests that this CR be moved into Evaluation Status. Qwest will provide an updated response at the July CMP meeting.

Sincerely,

Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest


Information Current as of 5/4/2020