Wholesale: Products & Services

Open Product/Process CR PC060208-01 Detail

Description Of Change

Add customer instructions to section 2.11 of Resale Questionnaire

The added language requires customers to provide required information earlier and in a different manner than what is occurring today:

If the customer sends in an “UPDATE” to their questionnaire to change their Billing Media Format, Qwest desires to quickly fulfill the request.

Today the questionnaire is reviewed and interactions begin between the implementation team and service management to obtain a list of the impacted summary bans. This usually involves a call to the customer to create a spread sheet outlining the summary ban list. Many times this interaction results in several phone calls and potential delays from days to weeks.

Qwest would like to better manage this request to update media options more quickly by requiring the customer to provide Qwest with a list of their Summary BANS that are affected with their updated questionnaire. We are proposing that our customers attach the list of affected Summary BANS to the email that includes the updated questionnaire and include a copy to the customer’s assigned Service Manager.

Project Meetings

Susan Lorence-Qwest said that the final notice was sent on 8/15/08 and that we would like to close this CR.

There was no objection to closure.

8/20/08 Product/Process CMP Meetig

Mark Coyne-Qwest said that the final notice was sent on 8/15/08 and is now in CLEC Test. We will revisit this CR in September.

7/16/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that the notice for this request will go out later this week.

6/18/08 Product/Process CMP Meeting

Jan Dimmit-Qwest said that Qwest has a strong desire to better manage the questionnaire media updates to get your change request done more quickly. Qwest is asking the CLECs to send in their list of Summary BANS along with the updated questionnaire to the WSST@qwest.com with a copy to their Service Manager. Qwest believes by providing the Summary BAN List earlier (at the same time the CLEC sends in their questionnaire update), there may be a reduction in the number of calls and emails between teams that may help us to fulfill the change request sooner.

Kim Isaacs-Integra asked if this was the same Summary BAN list that (6/27/08 Comment received from Integra) Qwest asks for after the Questionnaire is submitted today.

Jan Dimmitt-Qwest said that it was.

Kim Isaacs-Integra asked if the Summary BAN list was required when changing contact information and asked if Qwest (6/27/08 - Comments to minutes received from Integra) would consider including a tentative effective date as to when Qwest thinks the requested questionnaire updates will be done or a notification on when the updates have been completed by Qwest.

Jan Dimmit-Qwest said that she will take this as an action item.

6/24/08 Qwest Response

1. Yes, when changing the billing name or media format, the summary BAN list is required. If you are only changing the contact at your current billing location, then a Summary BAN list is not required.

2. Today, when Qwest receives an update to the questionnaire, Qwest provides an acknowledgement that we have received the request and we are working on it. Based on additional discussion with the various work groups that act on the requested questionnaire updates, it has been determined that it is not feasible to provide a tentative effective date due to the variations in policy and process within each organization