Wholesale: Products & Services

Open Product/Process CR PC092801-1 Detail

Description Of Change

Project Meetings

Kathleen Stichter, klstichter@eschelon.com, Eschelon Telecom Chris Frederickson, Eschelon Telecom Tina Schiller, Eschelon Telecom Deni Toye, dtoye@qwest.com, Qwest Diane Diebel, dlbail3@qwest.com, Qwest Steve Hilleary, shillea@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest

Introduction of Attendees Kathy, Chris, Tina, Deni, Diane, Steve, and Kate Review Requested (Description of) Change Process to improve cut-over and ensure completion of incoming calls to CLEC customer, including step requiring Qwest technician to call from the Donor switch immediately after acceptance of the local loop by the CLEC for cut-overs. Confirm Areas & Products Impacted Areas: Repair Products: Unbundled Loop Confirm Right Personnel Involved Diane is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. Deb Heckart is also available for questioning. Deni and Steve are available to answer systems questions regarding Unbundled Loop. They will also compare notes with Joan Wells. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and store necessary documentation to database. Identify/Confirm CLEC’s Expectation When a customer moves from Qwest to a CLEC, there are times when Qwest does not remove the customer’s telephone numbers from the Qwest switch at the appropriate time. This causes incoming calls to the CLEC customer to fail. This directly impacts the end-user customer, which can not receive those calls. When a customer leaves Qwest, ports its numbers to a CLEC, and the CLEC builds the numbers in its switch, some incoming calls will not complete to the customer because Qwest has not removed the numbers from the Qwest Donor Switch. Eschelon asks Qwest to change its process to ensure that the cut-over is successful and all calls are properly completed to the CLEC’s end users. Eschelon asks Qwest to add a step to its process at the time of test and turn-up of the CLEC loop acceptance. That step would require Qwest technicians to make a call from the Donor Switch to the customer’s numbers that were ported to ensure that Qwest has removed the numbers from its switch. Eschelon believes this process change would avoid the problem described. If additional steps are also needed to ensure a proper cut-over and completion of the incoming calls, Eschelon asks Qwest to identify those steps and ensure the proper result. require special handling. If the orders are not written correctly significant service affecting. Identify any Dependent Systems Change Requests No related system CR’s were identified, however Joan Wells may be working on this subject matter as well. Establish Action Plan (Resolution Time Frame) Diane will speak with Joan Wells to ensure we are not duplicating efforts. Diane will also clarify this process and give a response at the next CMP meeting on October 17th, 2001. At that time she will gather feedback and create a formal response to be reviewed at the November CMP meeting. This document will be forwarded to Kate Spry for processing. Kate will forward all examples from Kathy to team for investigation. After the formal response is created, Kate will review and forward this information to Mike Keegan to store in the CR database. This information can then be reviewed and discussed by the CLEC Community at the December CMP Meeting if needed. Deni and Steve will investigate examples and will bring feedback to meeting on Tuesday, October 16th. Kathy, Chris, and Tina can attend the October 17th, 2001 CMP meeting to review verbal response. Additional clarifications can be made at that time.

CenturyLink Response

Kathy Stichter ILEC Relations Manager Eschelon

CC: Deb Heckart Kate Spry Deni Toye Steve Hilleary Fred Aesquivel Joan Wells Russ Urevig Barry Orrel

This letter is in response to your CLEC Change Request Form, number PC092801-1 dated 9-28-01 – CR Title: Improve Cut-Over Process

The situation identified advises that when a customer moves from Qwest to a CLEC on UNE services, there are times when Qwest does not remove the customer’s telephone numbers from the Qwest switch at the appropriate time. This causes incoming calls to the CLEC customer to fail.

Eschelon has asked that Qwest add a step to its process at the time of test and turn-up of the CLEC loop acceptance. The request is to have Qwest technicians make a call from the Donor Switch to the customer’s numbers that were ported to ensure that they were removed from the Qwest switch.

Eschelon provide Qwest research indicates that this LSR request received from Eschelon was for a straight LNP order, not for UNE service.

The LSR requested disconnect of 3 numbers, the porting and disconnect of 651-735-4000 and the change of the BTN. When the Market Unit Service Deliver Coordinator (SDC) wrote the orders, the SDC failed to issue the order with the porting and disconnect of 651-735-4000. Thus the request was not sent to down stream systems to be worked. All work that was on the Qwest issued order was completed according to process by Network. SDC processes have been reviewed to ensure that these types of errors are addressed.

The requested PCCR was directed at UNE type orders. The example provided by Eschelon does not reflect this issue. UNE orders with LNP do have processes in place that ensures orders are ported prior to completing with the CLEC. Qwest processes do have steps in place to ensure that the line translations are completed in the Switch prior to advising the CLEC that the work has been completed.

Therefore, Qwest does not feel that a change to the current process is necessary at this time based on the results of the research. If the order was issued correctly, all work would have been completed accurately. Implementation of the proposed change would not have ensured this line was ported.

If Eschelon has examples of UNE services with LNP that illustrate problems related to the specific change request, please provide them and Qwest will review.

Straight (i.e., non-UNE related) LNP disconnect issues are being addressed in PCCR 5582099.

Sincerely,

Diane Diebel Director Process Management