Wholesale: Products & Services

Open Product/Process CR PC100610-2CM Detail

Description Of Change

5.4.3 Level 2 Changes

Change from Customer Contacts (http://www.qwest.com/wholesale/clecs/escalations.html) to

http://www.qwest.com/wholesale/clecs/customercontacts.html

Section 18.4.6 Status and Recommendations of the CMP Oversight Committee

Change from:

Status of outstanding Oversight Review issues will be provided at the monthly CMP meetings and will be posted on Qwest’s Wholesale CMP website at the following URL: www.qwest.com/wholesale/coc.html.

to

http://www.qwest.com/wholesale/cmp/escdisp.html

The proposed implementation date is 11/30/10.

Project Meetings

2/16/11 Product Process CMP Meeting Mark Coyne – Qwest said we would like to take a vote on these changes today. Mark said due to some concerns from one of the CLECs, the Customer Contact PCAT changes that were made have been separated from this change and will be retracted. Those PCAT language changes will be addressed at a different point in time. Susan Lorence will now walk us through the voting process for this change and then we will conduct the vote.

Susan Lorence – Qwest said we have not had a CMP vote in quite some time and said the redlined updates to the CMP document are in your monthly distribution package. The redline updates only include the name change from the ITWSHD to the WSHD. Susan said the vote notice was distributed to the CLEC community on February 9, 2011 and then reviewed the voting process and voter requirements included in Section 17.0 of the CMP document. Susan also reviewed the process to establish quorum provided in Section 17.4.1 of the CMP document and said the required quorum of six had been met. Susan reminded everyone what a vote of Yes and No meant as listed on the Voting Ballot and asked if there were any questions before the vote was conducted. There were none.

The results of the vote were: Qwest, Mark Coyne, voted yes. By email Comcast, Brenda Bloemke, voted yes. By email AT&T, Peter Cole, voted yes. Integra, Bonnie Johnson, voted yes based on Qwest’s commitment to retract the Customer Contact updates. PAETEC – Julia Redman-Carter voted yes based on Qwest’s commitment to retract the Customer Contact updates Sprint – Jeff Sonnier votes yes. Charter Communication – Kathy Troughton votes yes Midcontinent – Emily Pedersen votes yes

Synchronous – Jeanne Kulesa abstained from voting. Neustar – Mindy Chapman votes yes though results are not applicable. See below.

Susan Lorence – Qwest asked if there was anyone else that wanted to participate in the vote.

Jeff Sonnier - Sprint said there were a couple of vendors that had been polled and said if they are not classified as CLECs, should they be given the opportunity to vote.

Susan Lorence – Qwest indicated that was true.

Mindy Chapman – Neustar indicated the answer has previously been no.

Brenda Bloemke – Comcast indicated she had the same question.

Susan Lorence – Qwest indicated so that would have been Synchronous and Neustar that will be listed as abstain. Susan said she had counted them in quorum but it was still reached without their number. The vote was unanimous. Susan said we appreciate everybody working through this change and that we will be making these updates to the CMP document. She request that the update to the CMP doc be made via a Level 1 notice within the next week.

Mark Coyne – Qwest asked if there are any objections to that. There were none.

1/19/11 Product Process CMP Meeting Mark Coyne – Qwest said this was discussed associated with the CR PC100610-1CM.

12/15/10 Product Process CMP Meeting Mark Coyne – Qwest said this was discussed associated with the CR PC100610-1CM.

11/17/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that he would hold off and address this in Attachment E.

ATTACHMENT E: Mark Coyne – Qwest indicated that in addition to the prior change, the second change is related to some urls being corrected. Mark said there had been no objections to that particular change but because it does impact the CMP document, we would prefer to make just one CMP document update. Mark said he hoped we could address it in the December meeting after we go through the other changes for the Help Desk. Mark asked if there were any questions.

Bonnie Johnson – Integra indicated that she had no questions but she wanted to let Susan know that she would be out of the office on November 29 and 30 and I do want to be present for the call regarding the Help Desk.

Susan Lorence – Qwest confirmed it was just the Help Desk ad hoc that she was referencing.

Bonnie Johnson – Integra indicated that was correct.

Susan Lorence – Qwest indicated that she has this noted.

10/29/10 Email info received from Integra: Kim described the changes Qwest is proposing and Integra has discussed these changes internally. Integra will not agree to any changes in the CMP document that limit the tier level structure or hours of operation for the Wholesale systems helpdesk. In addition, it is Integra’s expectation that all tiers are available to CLECs during the hours listed in the CMP document. Integra has attempted to discuss system issues with tier two and above during helpdesk hours and were told they were not available. Integra expects that this is due to the fact that those tiers may not located in the US. I also understand that Qwest has already changed its hours and is not in compliance with the hours in the CMP document. Qwest should change them back to remain in compliance with hours in the CMP document.

In the CenturyLink/Qwest merger proceedings, in which I am participating, CenturyLink and Qwest indicate that all Qwest system integration activity will be going through CMP. For example see Mr. Hunsucker of CenturyLink comments at the MN merger hearing. Mr. Hunsucker said: “The current Qwest CMP process and what we committed to here in Minnesota was that we would abide by the testing time frames outlined in the CMP if we were to move the Qwest system to a CenturyLink system,…” (See HRG. Tr. Vol 2B public, pg. 89 lines 8-11).

Having adequate support, especially at al time when the likelihood that the CMP system change request activity will significantly increase in the near future is critical.

10/20/10 Product Process CMP Meeting Mark Coyne – Qwest indicated that this is a new CR and has to do with updates to the CMP document. We will address this in Attachment E.

ATTACHMENT E: Mark Coyne – Qwest relayed that this CR is straight forward. We are simply correcting the urls in Section 5.4.3 and Section 18.4.6 to point to the correct urls. In the first instance, the url relays it is Escalations but it should be Customer Contact, and in the second instance, it takes you to the main page of CMP vs. the Oversight page. Mark requested everyone look at those and identify any questions before next month; otherwise we will revisit this next month and take a vote on it as well. Mark asked if there any questions or comments on Attachment E. There were none.

CenturyLink Response

PC100610-2CM Change to CMP document – correction to urls in CMP doc Mark Coyne – Qwest said we took a vote on these changes in last months meeting. A Level 1 notice was sent out March 15, 2011 and the CMP document was updated. Mark said we would like to propose that these CRs be moved to a Completed status. Mark asked if there are any objections and there were none.