Wholesale: Products & Services

Open Product/Process CR PC101201-2 Detail

Description Of Change

CLEC’s should not be required to place a (C) change order to add USOC’s to the circuit if the order is closed. A verbal authorization from the CLEC or a Qwest Technician should suffice.

This type of conditioning should be performed in a maximum of 3 to 5 business days. These circuits should be considered “Loops Out of Service” and should have the conditioning issues addressed in reduced intervals compared to the current 15 business day provisioning interval that is currently in place.

Conditioning:

- Load Coils

- Bridge Tap (Further definition is required here. Will Qwest remove all bridge tap or excessive bridge tap)

Project Meetings

2. CLEC’s should not be required to place a (C) change order to add USOC’s to the circuit if the order is closed. A verbal authorization from the CLEC or a Qwest Technician should suffice.

No change order for conditioning during the maintenance process

3. This type of conditioning should be performed in a maximum of 3 to 5 business days. These circuits should be considered “Loops Out of Service” and should have the conditioning issues addressed in reduced intervals compared to the current 15 business day provisioning interval that is currently in place.

Change interval from 15 to 5 days only on maintenance process

Conditioning: - Load Coils - Bridge Tap (Further definition is required here. Will Qwest remove all bridge tap or excessive bridge tap) Not All but maximum to 6kf Confirm Areas & Products Impacted Areas: Ordering, Repair Products: Unbundled Loop, UNE, Loop Confirm Right Personnel Involved Cliff Dinwiddie - Lead Brett Fesler - Assist Nancy Hoag/ Cindy Buckmaster - Assist Ann Danielsen - Assist (Repair) Michael Belt - Coordinate CR Cradle to Grave Identify/Confirm CLEC’s Expectation Expectations of the CR are understood. Identify any Dependent Systems Change Requests N/A Establish Action Plan (Resolution Time Frame) Majority of the request is within “Loop Conditioning Refund Draft” being reviewed by CLEC community. Nancy Hoag transferring to Training, Cindy Buckmaster to Facilitate

Cliff Dinwiddie to formulate DRAFT Qwest Response prior to dry-run meeting November 6, 2001 and present at CMP meeting November 14, 2001.

CenturyLink Response

John Moham TAC Manager, ILEC Repair Covad Communications

CC: Bill Campbell Debra Smith Dennis Pappas Bernadette Derlein Betty Heid

This letter is in response to your CLEC Change Request Form, number PCCR101201-2 dated October 11, 2001 – Maintenance Conditioning.

Qwest’s loop conditioning process is standard across both the unbundled loop family of interconnection products and the shared loop family of interconnection products.

Request:

1. Qwest should redefine and implement a process for conditioning when required by an ILEC Trouble Ticket in its maintenance processes or when a conditioning issue actually exists in the field but not in the Qwest LMU returns. (Accuracy of the Raw Loop Data Tool) i.e. - Loop qual, ADSL/RLD - check loop makeup = 10K no loads. Can’t get signal, have tech test for load and find that it is loaded. This adds 15 days to the interval at commitment date. This is on line sharing and IDSL (ISDN Capable Loop). Qwest Response:

CLECs can use the ADSL Loop Qualification and RLD tools, in addition to other IMA based loop qualification tools, to identify the existence of Load Coils and/or Excessive Bridged Tap prior to placing an order. Qwest will always attempt to assign facilities that do not require conditioning. However, there may be some situations where the only way to fulfill a request requires Qwest to condition the loop. Qwest will not condition a loop without CLEC approval.

To simplify the process, CLECs have the option to pre-approve conditioning by entering a ‘Y’ in the SCA field of the LSR. If this field carries the ‘Y’, all Load Coils and Bridged Tap will be removed, with the exception of stub cable. The pre-approval option provides the following benefit: - If conditioning is required, the LSR will flow through the provisioning process without delay, - If the pre-approval is not included on your LSR and conditioning is required, Qwest will reject your LSR and you will need to submit a new LSR.

Pre-Approval inclusion will not have any negative impacts on your order. Qwest will still attempt to locate facilities that do not require conditioning. CLECs can request the standard interval and if Qwest can assign the loop to facilities that do not require conditioning, the requested interval will be honored. Conditioning charges will only apply if conditioning actually occurs.

Therefore, assuming the CLEC is ordering a non-loaded loop (LX-N – 2/4 wire non-loaded, LXR- - ADSL Capable, AD-- - ISDN Capable, ADU- - xDSL-I Capable):

- If the LSR is submitted with a “Y” in the SCA field, Qwest will attempt to assign a facility free of Load Coils and Bridged Tap. If Load Coils and/or Bridged Tap is present on the facility assigned, Qwest will dispatch to ensure that the circuit will meet the parameters specified by the CLEC in the LSR. - If the LSR is submitted without Conditioning authorized (with an “N” in the SCA field or with the SCA field blank), Qwest will attempt to assign a facility free of Load Coils and excess Bridged Tap. If Load Coils and/or excess Bridged Tap is present on the facility assigned, Qwest will reject the LSR advising the CLEC that conditioning is required and the CLEC will return to the step above. - If the LSR is submitted without Conditioning authorized (with an “N” in the SCA field or with the SCA field blank), Qwest will attempt to assign a facility free of Load Coils and excessive Bridged Tap. If such a facility can be found, it will be assigned and the request will be processed. In this situation, the facility assigned can have Bridged Tap on it that does not exceed the limits identified by the NC/NCI Code specified by the CLEC in the LSR. - If the CLEC requires that additional Bridged Tap be removed (i.e. the CLEC now wants Qwest to condition the loop), that request will come through the Service Delivery Center. The CLEC will need to submit an LSR authorizing Bridged Tap Removal by entering a ‘Y’ in the SCA field. The standard 15 Business Day Conditioning Interval will apply. - If Load Coils and/or excessive Bridged Tap are not identified by Qwest as present on the facility assigned, and the proper NC/NCI code were used to indicate a Non-Loaded facility, Qwest should be able to identify their presence in Test & Turn-Up. If the Test doesn’t indicate the presence of Load Coils and/or excessive Bridged Tap, and the loop is subsequently turned over with Load Coils and/or excessive Bridged Tap on it, Qwest will handle the issue in the repair environment. This process will not require the CLEC to submit a supplemental LSR. This repair process will be completed within 5 Business Days. In this scenario: - If the CLEC originally entered a ‘Y’ in the SCA field of the LSR, Qwest will remove any Load Coils and all Bridged Tap (see question 3 below). - If the CLEC originally entered a ‘N’ in the SCA field of the LSR or left the SCA field blank, Qwest will remove only the Load Coils and excessive Bridged Tap. Bridged Tap that doesn’t interfere with the services specified in the NC/NCI Code combination will not be removed. - No charges will be assessed to the CLEC.

Request:

2. CLEC’s should not be required to place a (C) change order to add USOCs to the circuit if the order is closed. A verbal authorization from the CLEC or a Qwest Technician should suffice.

No change order for conditioning during the maintenance process

Qwest Response:

As stated above, CLECs will not be required to authorize the removal of Load Coils and/or excessive Bridged Tap inadvertently missed by Qwest. CLECs are still required to request conditioning if additional Bridged Tap removal is requested and can do so per the process previously defined.

Request:

3. This type of conditioning should be performed in a maximum of 3 to 5 business days. These circuits should be considered “Loops Out of Service” and should have the conditioning issues addressed in reduced intervals compared to the current 15 business day provisioning interval that is currently in place.

Change interval from 15 to 5 days only on maintenance process

Qwest Response:

As stated above, if the circuit was incorrectly conditioned by Qwest, it will be corrected within 5 business days. If the CLEC would like additional Bridged Tap removed, the standard 15 Business Day Conditioning Interval will apply.

Request:

4. Conditioning: - Load Coils - Bridge Tap (Further definition is required here. Will Qwest remove all bridge tap or excessive bridge tap)

Qwest Response:

If requested by the CLEC (with a ‘Y’ in the SCA field), Qwest will remove all Bridged Tap (except stub cable). If Conditioning was not requested, Qwest will ensure that the circuit meets the acceptable standards of the NC/NCI codes requested and will remove the amount of Bridged Tap necessary to meet those standards.

Request:

5. Additional questions were asked during the clarification session. These questions and answers are provided collectively in this section.

a. Where are the processes documented for the conditioning interval and the maintenance process? - The conditioning interval can be found in the Service Interval Guide. More information regarding the process associated with intervals as they apply to your request can be found in the Product Catalog (PCAT) at: http://www.qwest.com/wholesale/pcat/interconnection.html - Additional information regarding Maintenance processes can also be found in the PCAT at: http://www.qwest.com/wholesale/pcat/interconnection.html

b. How are identified data-base errors corrected? A ‘yellow’ response on the RLD or ADSL Loop Qual Tool does not prohibit the CLEC from ordering the service. Upon receipt of the request, Qwest will attempt to assign an adequate facility. If necessary, a Technician will be dispatched to resolve discrepancies in facility record. Once those discrepancies are resolved, the Qwest Technician is responsible for providing an update to the database. As those discrepancies are resolved, the CLEC request can be completed.

Two tools have been deployed to provide a vehicle for Qwest Technicians to get corrected information back to the data-base.

They are: 4.1 Internet A url has been deployed so that field forces can access the Qwest Web Site. This site is used to update facility data, based on actual measurements. This is an internal url and will be used by Qwest personnel only. 4.2 FAX A form has been developed that allows a technician to note the same information that is input into the Qwest Web Site. The form should be filled out as the readings are being taken. At the end of the day, hand the form(s) to your supervisor. The supervisor, or designee, will fax the forms daily.

This, too, is an internal process only. As the Qwest employee is the only person updating the database, documentation regarding the process is not publicly provided.

Sincerely,

Cindy Buckmaster Group Manager – UBL Product Management