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Open Product/Process CR PC110403-1ES Detail

Description Of Change

Expected Deliverable:

December 2003

Project Meetings

July 21, 2004 CMP Meeting notes: Randy Owen – Qwest advised MCI did open a ticket on the FAM file as they identified missing USOCs. A trouble report was called in and Qwest has fixed the problem. Liz Balvin – MCI asked the CLECs to try and review the FAM file to make sure there are not other issues. The CLECs would like to leave this in CLEC Test one more month.

June 16, 2004 CMP Meeting notes: Randy Owen – Qwest advised this CR was implemented and is being updated weekly. Randy asked the CLECs if they have any questions or have reviewed the updated FAM file. Carla Pardee – ATT advised the updates look accurate and current. This CR will move to CLEC Test Status.

May 19, 2004 CMP Meeting notes: Randy Owen – Qwest advised that we are on schedule with a target date of May 31 to update the FAM file on a weekly basis. Carla Pardee – ATT advised that we are pleased that this is happening. Liz Balvin – MCI clarified that we started the clean up on May 6. Randy Owen advised that the data was updated on May 6, there wasn’t a clean up, but the data is now current as of May 6. We are targeting to start the weekly update in the May 31 time frame. Liz asked what day of the week will the file be updated? Randy advised that we have not determined that yet. It is dependant upon the day the legacy system updates. Qwest needs to confirm the schedule before we can provide the day of the week that the file will be updated. Cindy Macy – Qwest asked the CLEC community if it is okay to release this update with a Level 1 change since this CR was escalated. The CLECs agreed that is okay. This CR will move to Development status.

April 21, 2004 CMP Meeting notes: Randy Owen – Qwest advised that we are moving forward on this CR. We are scheduling with our development team. We do not have a target date as of yet. Liz Balvin – MCI advised that they are looking to develop against this file. We are looking forward to having it updated weekly. This CR will stay in Evaluation Status.

March 17, 2004 CMP Meeting notes: Randy Owen – Qwest reported that he does not have any additional updates for this project. Qwest is still waiting for funding approval. Carla Pardee – ATT advised that she is upset and doesn’t understand why this is not funded. This CR requires minimal resources. She has expressed her concern for the past few months. ATT has a real need for this file to be updated and she would like to escalate the CR. Susie advised that ATT should go ahead and escalate the CR. This CR will stay in Evaluation Status.

February 18, 2004 CMP Meeting Connie Winston – Qwest advised that we have not gotten approval as of yet for this CR. We are still waiting for approval. Carla Pardee – ATT advised that ATT is disappointed that this did not get approved as it is a critical issue and it doesn’t seem as if this CR requires a lot of resources, so we do not understand the lack of approval. Bonnie Johnson – Eschelon asked is this one is like the ICON database? Connie advised she is not sure. Bonnie advised that her Service Manager (Jean Novak) told her that the fix would take place on March 1, 2004. Connie advised that maybe an update is scheduled but not the entire fix. Cindy Macy – Qwest agreed to check with Jean Novak. This CR will remain in Evaluation Status.

Janaury 21, 2004 CMP Meeting Connie Winston – Qwest advised that this CR is in the same situation as some of the others. We are waiting to schedule and we hope to have a date in February. Carla Pardee – ATT asked what is the current process for updating the FAM file? Connie advised it is not being updated in a timely fashion. It has to be done manually and it is a huge manual effort. The way that we update FAM is that SONAR tracks availability by switch via tables in SONAR. This information is downloaded to a server and it becomes available to Qwest. This data should be published to FAM. We are working to get this update done in a mechanized fashion and looking at SONAR going away. Liz Balvin – MCI asked about the BPL edit that will reject the LSR if the feature is not available, that is part of 15.0. Connie Winston said this edit goes against the SAQ, not the FAM. Bonnie Johnson asked is there a need for the FAM file? Connie advised her understanding is that ATT wants to use it as a sales tool up front. Bonnie asked can it be used just from IMA so we don’t have to maintain two sources. Connie advised FAM is downloadable and in a bulk format, while IMA is an individual selection. The intent is both tools will use the same source in the future. Bonnie advised this is critical to our business as we use this information to offer products. Bonnie advised this is so critical that we will take another route if we don’t get it from CMP.

December 17, 2003 CMP Meeting Connie Winston – Qwest reported that we are still evaluating this CR. We are having a difficult time getting a process built for the updates and determining what that looks like. We are still looking at this CR and will change the status to Evaluation.

December 15, 2003 Ad hoc meeting PC110403-1 FAM File Ad Hoc Meeting

In attendance: Nicole James – Qwest Dave Fane - ATT Liz Balvin – MCI Phyllis Burt – ATT John Gallegos – Qwest Lydell Peterson – Qwest Carla Pardee – ATT Cindy Macy – Qwest Randy Owen – Qwest Kim Chambers – Qwest

Cindy Macy – Qwest opened the call and explained that the purpose of the call is to review the issues associated with the FAM file and how the CLEC community uses the file. ATT requested this additional meeting with Qwest.

Carla – ATT advised that ATT uses the file to figure out which features are available prior to submitting orders. Qwest doesn’t hard reject the LSRs when the data is not accurate. We may or may not get the feature provisioned. We do not know until our customer calls and tells us the feature is not working. Dave Fane – ATT advised that every other ILEC they work with sends and error report back that identifies the feature is not available. Then we update our file and don’t request the feature again. ATT would like Qwest to reject the order when we don’t detect the feature.

John Gallegos – Qwest explained that this feature will be available in 15.0 EDI. This functionality is available today via SAQ in EDI. The CLECs said they do not have that EDI transaction built and they were told to use the FAM file as an alternative until 15.0 is available.

ATT advised they assumed they would get rejects if the feature was not available. Qwest advised we are not billing the CLECs for features they are not getting. ATT advised we are billing our end users as we believed the feature did get provisioned.

John Gallegos – Qwest advised he understands there is a gap in the FAM file data, and that the feature is available via the SAQ in EDI and that 15.0 will reject upfront if features are not available.

Liz Balvin – MCI asked if out of sync conditions are identified in the file so the CLECs can avoid those areas. John Gallegos- Qwest advised the file is too large as there are many switches and features and NPAs available in each state.

Liz Balvin – MCI asked if Qwest is eliminating the FAM file after 15.0. John Gallegos – Qwest advised we are looking at all options. The concern that Qwest has is being able to support the FAM file going forward. We are doing everything we can to update the file. Qwest has manually updated the file. The last update was the end of September. This takes a considerable amount of time and manual effort.

Carla – ATT advised they just wanted to reconfirm their need to access the FAM file. Liz Balvin – MCI advised that it is important to make sure the FAM file is updated. Phyllis Burt – ATT asked what is the correct process if we have trouble using the FAM file? Do we submit a trouble ticket to the Help Desk? John Gallegos advised it would probably be considered a Sev 3 ticket. John advised he can not give a timeframe as to when the trouble ticket / problem would be corrected. John assured the CLECs that Qwest is working on this issue and trying to determine the best action to take.

November 19, 2003 CMP Meeting Carla Pardee – ATT reviewed and presented this CR. Carla advised that ATT uses the FAM file to look at usoc availability by switch. Carla advised the data is not always accurate and ATT attempts to provide these features to their customers. ATT does not find out the feature is not available until their customer contacts them to report the feature is not working. This creates billing errors also. Bonnie Johnson – Eschelon asked if this was the ICON database. Carla advised you can access ICON and FAM on the web. Liz Balvin – MCI advised that MCI has also experienced situations when the SOC notice says the feature was provisioned, when it really isn’t available.

PC110403-1 Clarification Call Update Accuracy of FAM file November 14, 2003

In attendance: Monica Manning – Qwest Gary Berroa – Qwest Leo Demitriadis – ATT Nicole James – Qwest Doug Andrean – Qwest Cindy Macy – Qwest Carla Pardee – ATT Michael Whitt – Qwest

Cindy Macy – Qwest opened the call, introduced attendees and reviewed the agenda.

Carla Pardee – ATT reviewed the CR. Carla advised ATT has had problems with the FAM file not being up to date. The file shows inaccurate USOC feature availability information. ATT uses this file often. We order a feature and if Qwest doesn’t support the feature we don’t receive a reject on the LSR. Qwest continues to provision service. The order completion occurs and billing occurs but we don’t really provision the feature as it is not available. This causes billing errors to our end users. Leo Demitriadis – ATT explained ATT would like to have a change control log file we they know what has changed, or to have the file updated when ever the data changes, or to have it updated on a regular schedule.

The team reviewed how to access the file to make sure we are all talking about the same file. The URL for instructions on how to access the file is;

Doug Andrean – Qwest asked how often is the file updated. ATT advised they do not know.

Micheal Whitt – Qwest asked if UNE –P was the product that ATT is concerned with. ATT advised yes.

Nicole James – Qwest asked if ATT has an example of errors that you have found? Carla advised she will send Qwest an example. She believes she has an example in Minnesota.

Mallory Paxton – Qwest asked how does ATT know when it is not accurate. Carla advised they do not know until their customer calls them back to advise they did not get the feature provisioned.

The team agreed they understand the request. Cindy Macy – Qwest advised this CR will be on the agenda for the November CMP meeting and ATT will present the CR. Qwest will provide a response at the December meeting.

CenturyLink Response

December 9, 2003

AT&T Carla Dickinson Pardee LSAM Manager

SUBJECT: CR # PC110403-1 Update accuracy of FAM records

This letter is in response to AT&T’s Change Request (CR) PC110403-1. This CR requests that: - Qwest update the accuracy of FAM records

Qwest is currently reviewing the processing and functionality provided by the FAM file. Qwest requests that this CR be placed in Evaluation status. AT&T has also requested an additional meeting be held to discuss the FAM file in more detail. Qwest will schedule the additional meeting.

Sincerely,

Connie Winston Qwest Communications