Wholesale: Products & Services

Open Product/Process CR PC120402-1 Detail

 
Title: Modification of the Service Interval Guide (SIG) for clarity.
CR Number Current Status
Date
Area Impacted Products Impacted

PC120402-1 Completed
4/16/2003
Clarification to Documentation Collocation, Resale, Unbundled Loop, UNE, LIS / Interconnect
Originator: Petrollini, Anitra
Originator Company Name: Qwest Corporation
Owner: Petrollini, Anitra
Director:
CR PM: Sanchez-Steinke, Linda

Description Of Change

Rearrangement of the SIG. See attached documentation for more information

Expected Deliverable

Clarification and improvement of docs. Modified all references to "Qwest Communications" from All-Caps to Title Case. Added the word UNE to the footer for clarity. Added the Qwest Trademark for consistency. For clarity, re-ordered existing information for better organization and a more logical flow.


Date Action Description
12/4/2002 CR Submitted 
12/5/2002 CR Acknowledged 
12/12/2002 Held Clarification Meeting 
12/18/2002 December CMP Meeting - Qwest presented CR to CLEC Community. CR status changed to Presented. Meeting minutes will be posted to this CR's Project Meetings section. 
12/20/2002 Notification sent for Potential times to scheduled Ad Hoc Meeting, CMPR.12.20.02.F.01380.MtgTimes_CR120402-1 
12/31/2002 Notification sent for scheduled Ad Hoc Meeting, CMPR.12.31.02.F.01386.MtgDetailsCR120402-1 
1/8/2003 Draft Response posted to the web site 
1/10/2003 Held Ad Hoc Meeting 
1/15/2003 January CMP Meeting - Qwest presented draft response. Meeting minutes will be posted to this CR's Project Meetings section. 
1/27/2003 Held second Ad Hoc Meeting 
2/19/2003 February CMP Meeting - Status of CR was discussed. Meeting minutes will be posted to this CR's Project Meetings section. 
3/7/2003 Qwest sent notification PROS.03.07.03.F.01022.SIG_V11, CMP Service Interval Guide For Resale and Interconnection Services (SIG) (V11.0) 
3/19/2003 March CMP Meeting - Meeting minutes will be posted to this CR's Project Meetings section. 
3/28/2003 PROS.03.07.03.F.01022.SIG_V11, effective 
4/16/2003 April CMP Meeting - Meeting minutes will be posted to this CR's Project Meetings section. 

Project Meetings

04/16/03 April CMP Meeting Linda Sanchez-Steinke reviewed this CR and said that SIG Version 11 was available for review on 3/7/03 and became effective 3/28/03. At the March CMP meeting, Bonnie Johnson and Liz Balvin thought that Qwest was having another meeting to discuss the revisions. Bonnie said that the issue not resolved is related to Conversions as Specified. Linda said that Qwest had answered an e-mail received from Carla Pardee asking about the wording for Conversions as Specified and that the changes had been in the SIG and were not part of the changes made in Version 11. There will be an action item opened and Liz Balvin will send specific questions about Conversions as Specified to Linda Sanchez-Steinke. Qwest and the CLEC community agree that this CR would move to Completed status.

03/19/03 March CMP Meeting SIG Version 11 was available for review on 3/7/03. Bonnie Johnson and Liz Balvin thought that Qwest was having another meeting to discuss the revisions. CR is in Development status.

02/19/03 February CMP Meeting Anitra Petrollini with Qwest provided an update on the SIG revisions and said that questions and comments received from the CLECs have been answered and the SIG is targeted to be available for review in late February. Liz Balvin with Worldcom said that she had received the answers to questions on Monday and will forward those to the CLEC Community. This CR will be moved to Development status.

2/17/03 3:22 p.m. From Linda Sanchez-Steinke To "Pardee, Carla D, CSLSM" cc Anitra Petrollini/GROUPWARE/USWEST/US@USWEST

Subject Re: Clarification on SIG

Carla -

The following is in response to your questions about the SIG:

The SIG note is somewhat ambiguous, but has to be because it captures primarily 2 different activities that are both categorized as 'Conversions as Specified'. CLECs submit these types of orders to do a lot of different things, but the 2 most common are to 1)convert an existing resale/retail line to UNE-P with changes, and 2) to request an additional line. Number 1 is easy enough - it follows the change order intervals (3 days in most states, 2 in CO & MN). Number 2 is the reason for the note. Occassionally, CLECs request that we add a new line on a Conversion as Specified order 9a 2nd line or something). The interval for this activity is the new install. If we have to dispatch the interval is determined by Appt Scheduler.

Please let me know if you have any questions.

Thank you

Linda Sanchez-Steinke Change Request Project Manager Qwest 303-965-0972

2/17/03 3:13 p.m. From: Linda Sanchez-Steinke To: liz.balvin@wcom.com cc: nitra Petrollini/GROUPWARE/USWEST/US@USWEST

Subject Re: SIG Notes

Liz -

Attached are responses to questions regarding the SIG Updates.

1) Regardless of the number of Access Service Requests (ASRs) or Local Service Requests (LSRs) submitted, the quantity used for determining the appropriate standard interval will be the sum of the quantities of requests for like service at the same location requested for turn-up on the same day.

CLEC Comment: Per Qwest, this language is an attempt to restrict CLECs from "getting around" standard interval by breaking up orders on separate LSRs. NEED TO BE SPECIFIC...CLECs cannot bypass "project totals" by submitting separate LSRs that require provisioning at the same location. Specifically, Qwest cannot change standard interval unless multiple ASR/LSRs reflects the same customer name at the same location and requesting to provision the same products on the exact due date.

We will be removing the footnote on this eliminating the question.

2) The Application Date (APP) is the day Qwest receives a complete and accurate request. The Application Date is the start of the Firm Order Confirmation (FOC), installation and disconnection due date calculation.

CLEC Comment: Request language change..."The App Date is the start of any interval associated with an ASR/LSR." Customer's that request a Due Date change to an earlier date would utilize the normal Expedite channels.

CLEC Comment: Only if less than Standard Interval.

This is fine.

3) Change Due Date on order delayed due to facility reasons. / Change all Critical Dates from Records Issue Date (RID) forward. RID will be Request For Service (RFS)+1..

CLEC Comment: Language should not be included in this table...Qwest to provide justification.

Qwest Action Item: Link that defines "special conditioning" requested from CLECs.

This section was removed from the table.

Please let me know if you have any questions.

Thank you

Linda Sanchez-Steinke Change Request Project Manager Qwest 303-965-0972

Meeting Minutes

Modification of the Service Interval Guide (SIG) for clarity CMP Product & Process January 27, 2003 1-877-572-8687, Conference ID 3393947# 10:00 a.m.- 10:30 a.m. Mountain Time

List of Attendees Carla Dickinson Pardee, AT&T Bonnie Johnson, Eschelon Anitra Petrollini, Qwest Wayne McCarthy, Qwest Linda Sanchez-Steinke, Qwest

PURPOSE

At the December CMP Meeting, participants agreed to hold a conference call for CLEC participation and provide an overview of changes made to the SIG, and a time for questions and answers to be addressed. The following is the write-up of the discussions and action items from the working session. This meeting was a continuation of the meeting held on January 10, 2003.

MEETING MINUTES

The meeting began with Qwest making introductions and welcoming all attendees.

Overview of Changes to the SIG

Anitra Petrollini with Qwest provided an overview of the changes that have been made to the Service Interval Guide. The Service Interval Guide redlined document can be reviewed at http://www.qwest.com/wholesale/cmp/teammeetings.html under Team Meeting Distribution Packages, PC120402-1 SIG for Resale, UNE, & Interconnection Services. The change request and detailed document can be viewed using the "Product Process Interactive Reports" link on the Wholesale web site, located at http://qwest.com/wholesale/cmp/changerequest.html. Within the Interactive Report do a find on "PC120402-1"..

Anitra Petrollini with Qwest said the changes made to the SIG do not include any product or process changes and the changes made were made to improve the document and to provide clarity to the document. The document being reviewed will be merged into Version 7 of the SIG and will be posted on the website for review. The following lists the section reviewed, the questions, and action items:

Questions and Answers by Section

The meeting began by reviewing the LIS Trunking section. LIS Trunking - Wayne McCarthy with Qwest reviewed changes in this section which were made for clarity. Bonnie Johnson asked if the ICB interval applies regardless of forecasting and Wayne McCarthy said that the necessity of joint forecasting has been softened as requested at the 271 workshops.

MSA document information has been removed from the SIG and will be placed on a separate web site. Bonnie Johnson with Eschelon suggested that in the SIG there be a link included which will direct the reader to the URL for the MSAs. Anitra will provide the URL in the meeting minutes. (URL here).

Carla Pardee will e-mail Anitra Petrollini a question on UNE P intervals, page 16 of the SIG.

The meeting was concluded. Qwest advised that the minutes would be posted to CR PC120402-1 on the CMP Web site.

From: Carla Pardee at AT&T Sent: 1/28/03 2:52 p.m. To: ljsanch@qwest.com>, , Sorry I didn't get this out to all of you yesterday. AT&T requests clarification of the following, which is found on page 16 of the SIG. This information has been in the SIG for sometime, and is not part of the new changes to the SIG.

On UNE-P POTS Activity" Conversion As Specified Retail, Resale to UNE-P Pots to UNE-P, the installation guidelines state "Depends on changes requested. For instance, addition of another line would follow New Installs guidelines."

The statement "Depends on changes requested is somewhat ambiguous". Can you clarify what types of what types of changes are dependent, and what the dependency would be? Thank you.

Carla Dickinson Pardee AT&T Local Services & Access Management 1875 Lawrence Street, Suite 8-38 Denver, Colorado 80202 Phone: 303-298-6101

From: Liz Balvin at Worldcom Sent: 1/27/03 11:33 a.m. To: ljsanch@qwest.com Subject: SIG Notes

Linda,

Please forgive me, I thought I sent this to you on the 15th. Here are the notes I took from the last SIG meeting.

Sorry again,

1) Regardless of the number of Access Service Requests (ASRs) or Local Service Requests (LSRs) submitted, the quantity used for determining the appropriate standard interval will be the sum of the quantities of requests for like service at the same location1 requested for turn-up on the same day.

CLEC Comment: Per Qwest, this language is an attempt to restrict CLECs from "getting around" standard interval by breaking up orders on separate LSRs. NEED TO BE SPECIFIC...CLECs cannot bypass "project totals" by submitting separate LSRs that require provisioning at the same location. Specifically, Qwest cannot change standard interval unless multiple ASR/LSRs reflects the same customer name at the same location and requesting to provision the same products on the exact due date.

2) The Application Date (APP) is the day Qwest receives a complete and accurate request. The Application Date is the start of the Firm Order Confirmation (FOC), installation and disconnection due date calculation.

CLEC Comment: Request language change..."The App Date is the start of any interval associated with an ASR/LSR." Customer's that request a Due Date change to an earlier date would utilize the normal Expedite channels.

CLEC Comment: Only if less than Standard Interval.

3) Change Due Date on order delayed due to facility reasons. / Change all Critical Dates from Records Issue Date (RID) forward. RID will be Request For Service (RFS)+1..

CLEC Comment: Language should not be included in this table...Qwest to provide justification.

Qwest Action Item: Link that defines "special conditioning" requested from CLECs.

Liz Balvin

WorldCom Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

01/15/03 January CMP Meeting Anitra Petrollini reviewed the Qwest draft response and said that Qwest held the ad hoc meeting on 1/10/03 and there will be a follow up meeting scheduled to finish the review of the SIG. Liz Balvin will compile suggested SIG revisions discussed by the CLECs in their meeting, and Liz will e-mail suggestions to Linda Sanchez-Steinke, ljsanch@qwest.com.

Meeting Minutes Modification of the Service Interval Guide (SIG) for clarity CMP Product & Process January 10, 2003 1-877-572-8687, Conference ID 3393947# 9:00 a.m. - 11:00 a.m. Mountain Time

List of Attendees Carla Dickinson Pardee, AT&T Jonathan Spangler, AT&T Donna Osborne-Miller, AT&T Liz Balvin, Worldcom Bonnie Johnson, Eschelon Kim Isaacs, Eschelon Lori Mendoza, Allegiance Anitra Petrollini, Qwest Cliff Dinwiddie, Qwest Janean Van Dusen, Qwest Gary Berroa, Qwest Barb Carlson, Qwest Pat Finley, Qwest Jane Lacy, Qwest Wayne McCarthy, Qwest Linda Sanchez-Steinke, Qwest

PURPOSE

At the December CMP Meeting, participants agreed to hold a conference call with CLEC participation and provide an overview of changes made to the SIG and address questions. The following is the write-up of the discussions, action items, and decisions made in the working session.

MEETING MINUTES The meeting began with Qwest making introductions and welcoming all attendees.

Overview of Changes to the SIG

Anitra Petrollini with Qwest provided an overview of the changes that have been made to the Service Interval Guide. The Service Interval Guide redlined document can be reviewed at http://www.qwest.com/wholesale/cmp/teammeetings.html under Team Meeting Distribution Packages, PC120402-1 SIG for Resale, UNE, & Interconnection Services. The change request and detailed document can be viewed using the "Product Process Interactive Reports" link on the Wholesale web site, located at http://qwest.com/wholesale/cmp/changerequest.html. Within the Interactive Report do a find on "PC120402-1".

Anitra said that the changes that have been made were made to improve the document and to provide clarity to the document. Each section of the SIG was reviewed and was opened up for discussion and questions. The following lists each section reviewed, the questions, and action items:

Questions and Answers by Section

Global Changes: Anitra explained that there were changes made to the SIG in all sections of the document changing capitalization of Qwest, changing references to "Service Interval Guide for Resale, UNE, and Interconnection Services", adding UNE to the footer for clarity and changing Co-Provider to CLEC, adding the Qwest Trademark and changing the standard format for intervals.

General Information Introduction: Anitra explained that this section contains no new information and that the information has been re-ordered to provide clarity.

General Information Due Date Calculation: Anitra reviewed this section. Several CLECs agreed to provide suggested language to Linda Sanchez-Steinke, ljsanch@qwest.com.

General Information Disconnect Information: Cliff Dinwiddie with Qwest provided an overview of this section. Barb Carlson with Qwest reviewed the detailed changes in this section. Bonnie Johnson with Eschelon requested that there be clear documentation in the SIG when changing a due date that have to re-negotiate the critical dates. At the follow up call, Cliff will answer Bonnie’s question about changing the due date to request a less than standard interval. Barb Carlson with Qwest will provide additional information explaining why the last row of matrix on page 8 is there or remove. The matrix is pertaining to supps to LSR in delayed order situation.

Liz Balvin with Worldcom commented that the interval for LSRs received manually add additional 24 hours, reference page 9. Liz also said that she liked the old language better because the old FOC let them know facilities are available, reference page 12.

General Information Definitions: Anitra reviewed this section.

All Product Specific Sections: Anitra gave an overview of changes made to these sections.

Unbundled Network Elements Platform (UNE-P): Janean Van Dusen with Qwest reviewed changes in this section.

Enhanced Extended Loop: Anitra provided an overview of the changes in this section.

Resale: Janean Van Dusen with Qwest reviewed changes in this section. Bonnie Johnson suggested that in the SIG it may be helpful to have a link added, which would take the reader to AIN features. Bonnie also asked why removed where ICB facilities not available. Janean answered that the language was redundant.

Directory Listings: Anitra provided an overview of changes in this section.

Interconnection Other Services: Pat Finley, Jane Lacy and Anitra Petrollini reviewed this section. Bonnie Johnson suggested that there be a special conditioning link in the SIG document.

Liz Balvin with Worldcom had a question about what interval they should follow if in their interconnection agreement does not have forecasting. Qwest SME was not available to answer the question during the meeting and Qwest will send e-mail to Liz Balvin.

Unbundled Services: Anitra and Cliff provided an overview of this section.

The meeting was concluded and all participants agreed to continue meeting to review the remainder of the SIG; LIS Trunking and Network Identified Wire Center / MSA/ Zone 1/ Zone 2 Lists and definitions. There will be a notification sent to CLECs asking for available meeting times.

Questions and suggestions for wording can be e-mailed to Linda Sanchez-Steinke, ljsanch@qwest.com. Qwest advised that the minutes would be posted to CR PC120402-1 on the CMP Web site.

12/18/02 December CMP Meeting - Anitra Petrollini and Cliff Dinwiddie with Qwest presented this CR. Anitra explained that Qwest submitted this CR because there are many changes to the Service Interval Guide and although there are no process or product changes, there are changes on nearly every page of the SIG. A summary of the changes is included with the change request and the entire Red-lined SIG document will be placed on the CMP site for review. Qwest would like to hold a meeting with CLEC particiption to explain the changes to the SIG. A notification will be sent to CLECs asking for preference of either January 8th or January 10th and please e-mail to Linda Sanchez-Steinke, ljsanch@qwest.com your preference for the date of the meeting. Terry Bahner with AT&T asked if there would be changes to LNP. Cliff Dinwiddie said there are changes to the SIG header and footer and changes on every page for document clarity, but there is no impact to LNP. This CR will be moved to Presented status.


CenturyLink Response

February 6, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at February’s CMP Meeting

SUBJECT: Qwest’s Change Request Response - CR # PC120402-1 Modification of the Service Interval Guide (SIG) for Clarity

At the December 18, 2002 CMP Meeting, Qwest introduced Change Request PC120402 – 1, Modification of the Service Interval Guide (SIG) for Clarity. Qwest has modified the SIG to improve document consistency and clarity. Ad hoc meetings occurred on January 10 and January 27, 2003 and all interested parties participated in a dialog regarding the document changes.

Comments were made in the General Section of the document. The CLEC community will provide a language modification for that section to clarify the issues that we brought to the table during the ad-hoc meeting. The SIG document will be available for review in late February 2003.

Sincerely,

Anitra M. Petrollini Wholesale Product Strategy & Financial Support Qwest Corporation

Cc: Clifford Dinwiddie, Wholesale Product Strategy & Financial Support

January 6, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at January’s CMP Meeting

SUBJECT:Qwest’s Change Request Response - CR # PC120402-1 Modification of the Service Interval Guide (SIG) for Clarity

At the December 18, 2002 CMP Meeting, Qwest introduced Change Request PC120402 – 1, Modification of the Service Interval Guide (SIG) for Clarity. Qwest has modified the SIG to improve document consistency and clarity. An ad-hoc meeting has been set up for January 10, 2003 for all interested CLEC’s to allow comments and feedback of those changes.

Although these changes do not affect products or processes, due to the magnitude of the changes, this Change Request will be treated as a Level 4 change.

Sincerely,

Anitra M. Petrollini Wholesale Product Strategy & Financial Support Qwest Corporation

Cc: Clifford Dinwiddie, Wholesale Product Strategy & Financial Support


Information Current as of 5/4/2020