Wholesale: Products & Services

Open Product/Process CR PC121101-1 Detail

Description Of Change

Project Meetings

Subject: Re: PC121101-1 "Add design contact's name to the CNR" Date: Thu, 21 Feb 2002 10:27:42 -0600 From: "Whitson, Carol" To: Todd Mead Todd, Please close out the CMP PC121101-1. We no longer need this change. Thanks Carol

2/21/02 - E-mail from Qwest asking for written confirmation of CR closure

From: Todd Mead on 02/21/2002 09:18 AM To: Carol Whitson/MCLEOD@MCLEOD cc: "Martain, Jill" Subject: PC121101-1 "Add design contact's name to the CNR" Carol, I received your voice mail yesterday confirming McLeod's request detailed in PC121101-1 has been met - thanks. I passed this message onto the general CLEC community at yesterday's CMP Product & Process meeting. They are happy to close this CR as long I receive written confirmation from you. So could you please reply to this e-mail confirming McLeod are happy to close this CR. Thanks

01/17/02 E-mail from Qwest asking for McLeod to concur with closing CR

Subject: PC121101-1 Add Design Contact's Name to the CNR Date: Thu, 17 Jan 2002 08:25:53 -0700 From: Todd Mead Organization: Qwest Communications International, Inc. To: msprague@mcleodusa.com CC "Martain, Jill" , dmbowers@mcleodusa.com Michelle, At yesterday's P&P CMP meeting, Qwest presented their verbal response to PC121101-1. Qwest believes that now McLeod are receiving Jep notifications via EDI, you no longer need the extra column on the CNR spreadsheet displaying the order writer (as was requested in your CR). Diane was not familiar with this issue and asked that I get your concurrence before we close this CR. Can you please respond and let us know if we can close this CR. If you don't agree with this approach please let us know which direction this CR should take. If you have any questions, please don't hesitate to call me. I have attached the CR and relevant documentation for your information. Thanks Todd Mead

01/04/02 E-mail from McLeod requesting jeopardy notifications via EDI

Subject: Jeopardy Notices Date: Fri, 4 Jan 2002 12:07:35 -0600 From: "Mohrfeld, Christine A." To: jvilks@uswest.com CC: jmartai@uswest.com, tmead@uswest.com, "Sprague, Michelle L." , "Whitson, Carol" McLeod would like to make it a requirement of Qwest to provide all jeopardy notifications to McLeod via EDI. These jeopardy notices should include facility held orders, customer not ready issues, etc. I would also like to request the Customer not ready letters be faxed directly to the original order writer. McLeod would provide the fax number on our orders. Please let me know when this can be implemented. Thanks Christine

01/04/02 E-mail from Qwest asking Luanne to follow up on McLeod action

Subject: PC121101-1 Add Design Contact's Name to the CNR Date: Fri, 04 Jan 2002 07:56:31 -0700 From: Todd Mead Organization: Qwest Communications International, Inc. To: lhazen@mcleodusa.com CC: "Martain, Jill" Luanne Hazen, I understand you have taken over from Christine Mohrfeld as the McLeod representative for CRs? When we had the clarification call for this CR on the 18th of December, Christine accepted an action to investigate why McLeod are not requesting Jep Notifications via EDI? Could you please follow up on this action. Thanks Todd

Clarification Call 3:00 p.m. (MDT) / Tuesday 18th December 2001

Attendees: Jill Martain / Qwest Vivian Vigil / Qwest Todd Mead / Qwest Christine Mohrfeld / McLeod Lou-Ann Hazen / MeLeod

Review Description of Change: Qwest asked for clarification on the order writer, is this order writer the same as the LSR originator? McLeod confirmed that it was. Qwest asked why McLeod dos’nt request Jep notification via EDI which will solve this problem? McLeod is currently receiving FOC notifications via EDI. McLeod will investigate and report back to Qwest.

Products: Unbundled Loop, UNE Areas: Provisioning

Identify/Confirm CLEC’s Expectation: McLeod would like to replace the current manual process for identifying the LSR originator on the CNR spreadsheet.

Establish Action Plan: Christine will investigate why McLeod are not requesting Jep notification via EDI and will report back by this Friday (12/21/01).

CenturyLink Response

February 1, 2002

Carol Whitson ILEC Relation Account Manger McLeod USA

CC: Sue Burson

This letter is in response to your CLEC Change Request Form, number PC121101-1 - Add Design Contact's Name to the CNR.

REQUEST: McLeod is requesting Qwest to make modification to the "customer not ready" spreadsheet and add the CLECs design contact's name as a column on the spreadsheet. When McLeod receives the spreadsheet, we have to manually look up every order to determine who the original order writer was. Once the order writer is identified, we forward the notification to them so they can follow up appropriately with Qwest.

RESPONSE: Qwest held a clarification meeting with McLeod on the 18th December 2001. During this meeting, it was confirmed the ‘order writer’ McLeod was referring to is the same person as the ‘LSR Originator’. Qwest subsequently had discussions with McLeod questioning the reasons that they are not currently receiving jeopardy notices via EDI. As a result of the discussion, McLeod advised Qwest that they would prefer receiving their jeopardy notifications via EDI and submitted an e-mail requesting the change. Qwest believes that when McLeod receives this information via EDI they will no longer require an additional column on the CNR spreadsheet displaying the order writer.

McLeod began to receive jeopardy notifications via EDI on the 1st January 2002. Qwest believes the intent of this CR has now been met.

Sincerely,

Jill Martain Manager of Process Management