Open Product/Process CR pc081904-1 Detail |
| Title: The capability for ATT to re MLT (Mechanize Loop Test) a TN during the open referral time. | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| pc081904-1 |
Withdrawn 9/15/2004 |
maintenance repair | UNE | |||
| Originator: Jones, Lucy |
| Originator Company Name: AT&T |
| Owner: Rehm, Peggy |
| Director: |
| CR PM: Harlan, Cindy |
Description Of Change |
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This functionality will allow ATT to 'see' the condition of the line during the repair interval by Qwest. This will allow ATT to re-MLT a line if the customer calls in to close a ticket if they fixed the line themselves. We need to have the ability to MLT a line to prevent repeat trouble reports and cancel unnecessary dispatches, and validate the repair. Expected impact will be to reduce Qwest truck rolls and Qwest ACD time on manual calls.
Expected deliverable: Revised Process ATT desires the capability to re-MLT at during open referral time.
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| Date | Action | Description |
| 8/19/2004 | CR Received | |
| 8/23/2004 | CR Acknowledged | |
| 8/23/2004 | Contact customer to discuss CR / verify phone number | |
| 8/26/2004 | Held Clarification call | |
| 9/15/2004 | September CMP Meeting minutes will be posted to the database |
Project Meetings |
| 9/15/04 CMP Meeting Minutes: Jill Martain – Qwest advised that during the Clarification call it was determined that this functionality already exists and ATT will remove the restriction in their system. This CR will be withdrawn. Clarification Call PC081904-1 MLT a TN during the open referral time Attendance: Joyce Atwell – ATT John Wright – ATT Justin Sewell - Qwest Communications Jim Recker - Qwest Communications Cindy Macy - Qwest Communications Cindy Macy - Qwest Communications opened the call and reviewed the agenda. Cindy explained that Qwest has met internally on this CR before the Clarification Call and we believe that we already provide the functionality that ATT is requesting. Joyce Atwell introduced John Wright and explained that he is the requestor of this functionality. John explained that ATT is blocking the ability to perform MLT with Qwest so he is not aware if this feature works or not. John will work with his lab organization to remove the restriction and then test the feature. Justin advised that Qwest added this feature in the 2001 time frame. John advised that ATT wanted to make sure that Qwest is aware that ATT will begin using this feature. Justin advised it is okay to begin using the feature. ATT believes it will reduce the number of Qwest dispatches. John advised it will take several weeks for ATT to remove the feature. The team agreed that this CR will be withdrawn at the September CMP meeting. After ATT removes the feature they will test the functionality. If they have any trouble at that time they would contact the Help Desk to report a trouble report. If ATT determines they need to issue another CR they will do that at a later date.
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Information Current as of 1/11/2021