Wholesale: Products & Services

Open Product/Process CR PC030617-1 Detail

Description Of Change

4/10/17 Planned effective changed from 5/31/17 to 12/31/17.

Status History

Project Meetings

Lee Brummett – CenturyLink stated that CenturyLink has been re-evaluating this issue and will be placing this CR in a Deferred status and that the products would not be eliminated at this time. Consequently, the December 31, 2017 date was no longer effective. He stated that, although not a CMP issue, CenturyLink was advising that CLSP Centrex 21 will be grandfathered effective July 20, 2017.

Kim Isaacs – Electric Lightwave said thank you. She said the elimination would have made this a big project. Kim asked for confirmation that with grandfathering, the only allowed activity is to disconnect.

Lee Brummett – CenturyLink stated that this was correct.

Mark Coyne- CenturyLink asked if there were any other questions or concerns. There were none.

4/19/17 Product/Process CMP Meeting Mark Coyne – CenturyLink stated that this CR was presented last month by Lee Brummett. This CR was submitted to eliminate Centrex Plus which has already been sunset. On 3/16/17, Electric Lightwave provided a list of active CLSP (former UNE-P) Centrex Plus and Centron Accounts.

Lee Brummett – CenturyLink stated that there were some responses sent regarding questions asked including rate sheets to Electric Lightwave so that rates could be compared to Centrex Prime rates. The effective date has been extended until December 31, 2017.

John Madia – CenturyLink added that regarding feature matchup between products, there was concern about intercom calling and that he had discovered that most Centrex 21 common blocks were built as “assumed dial 9” common blocks and would not have 4-digit dialing capability. Consequently there would not be a difference in that functionality and POTS.

Kim Isaacs – Electric Lightwave asked about Centrex Plus features compared to Centrex Prime.

John Madia – CenturyLink stated that they were basically the same product, just a different marketing name. Kim Isaacs – Electric Lightwave added that it was a different price.

John Madia – CenturyLink stated that migrations in the Retail division had been adjusted to keep the pricing structure and the same could be done for Wholesale with some exceptions for necessary Federal charges.

Kim Isaacs – Electric Lightwave asked if CenturyLink would do that for Wholesale providers as well.

John Madia – CenturyLink stated that some fee such as CALC were assessed on Plus compared to Prime and CenturyLink had do so some alterations and that CenturyLink could look to do something similar.

Mark Coyne –CenturyLink stated that we would take that as a follow-up and capture something in the meeting minutes.

John Madia – CenturyLink stated that if a couple of examples could be provided regarding existing Centrex Plus and what that was costing, he could do a match-up.

NOTE: 04/25/2017 FOLLOW-UP: Lee Brummett – CenturyLink provided the following statement regarding price matching: For Centrex 21 customers there are two alternatives available. One is to convert from CLSP Centrex 21 to Resale Centrex Prime. There will be a price differential between CLSP and Resale. The other option is to convert to POTS with features. For the customers with Centrex 21 with “assume dial 9” converting to POTS with features is a viable alternative since “assume dial 9” does not have intercom dialing.

Mark Coyne – CenturyLink reminded John and Lee that CenturyLink had offered to waive non-recurring charges for conversion orders.

John Madia – CenturyLink stated that was correct. These are basically record orders since no switch work was being done.

Kim Isaacs – Electric Lightwave asked if there would be switch work for conversions to 1FB type service.

John Madia – CenturyLink said that the number would have to be ported from the Centrex common block.

Mark Coyne – CenturyLink asked if the NRCs would be waived on those as well.

John Madia – CenturyLink stated that he would recommend that they be waived

Lee Brummett – CenturyLink agreed.

Kim Isaacs – Electric Lightwave asked if their company was the only Wholesale customer that had Centrex Plus common blocks left.

Lee Brummett - CenturyLink stated that he believed there were others.

Mark Coyne – CenturyLink asked if there were any other questions. There were none.

3/15/17 Product/Process CMP Meeting Lee Brummett – CenturyLink presented this new CR to eliminate Centrex Plus which has already been sunsetted. Lee said Centrex 21 is grandfathered and will be eliminated. In both cases, customers will need to be moved. Lee said we are currently generating reports to determine how many customers are impacted. Lee said the planned effective date is May 31, 2017. Lee asked if there are any questions.

Armando Fimbres – Oregon PUC asked the difference between the terms “sunset” and “grandfather”.

John Madia – CenturyLink said the term “grandfather” means ending the sale of the product but that current products can be retained until their contract expires. He said there can be no adds, changes or moves made to a grandfathered product. For a product that is “sunset”, John said the product is at “end of life” and that the offering no longer exists and it is being removed.

Kim Isaacs – Electric Lightwave said ELI has an existing base of these products and this will be impacting. Kim said these products have some unique features and asked what products are replacing them.

John Madia – CenturyLink said for Centrex Plus, the replacement product is Centrex Prime which is really an identical product other than how it bills. John noted the bill difference is mainly on the retail side. For the Centrex 21 product, John said the replacement is Core Connect or a basic exchange product with features.

Janean Van Dusen – CenturyLink said Wholesale does not offer Core Connect.

Kim Isaacs – Electric Lightwave said she thinks that are some features on Centrex 21 that are not available on 1FB.

John Madia – CenturyLink said he thought the only feature not available is the abbreviated dialing.

(3-24-17- Updates received from Electric Lightwave in CAPS; Electric Lightwave also included the following Table that is not in CAPS) NOTE 3/24/17: KIM ISAACS/ELECTRIC LIGHTWAVE SENT CENTURYLINK THE FOLLOWING LIST OF CENTREX FEATURES THAT DO NOT APPEAR TO BE AVAILABLE WITH 1FB

[FOR FORMATTED VIEW OF TABLE AND CONTENTS, SEE WHOLESALE CALENDAR FOR THIS DATE] PCAT POTS Centrex 21 Centrex Plus and Centron Centrex Prime CCMS Centra- flex Centron 1 Answer Supervision - Line Side NA Opt NA NA NA NA NA Call Forwarding Busy Line/Alternate Answer NA Std Std Std Opt Opt Opt Call Forwarding Don't Answer/Alternate Answer NA Std Std Std Opt Opt Opt Call Hold NA Std Std Std Std Std Std Call Park NA Opt Std Std NA NA NA Call Pickup NA Std Std Std Opt Opt Opt Conference Calling 6-Way NA Std Std Std Opt NA NA

Kim Isaacs – Electric Lightwave asked if it is a “records only” change to go to Centrex Prime. Kim asked if they could just convert the entire common block to Centrex Prime vs. requiring individual LSRs.

John Madia – CenturyLink said he thought so but will need to confirm that.

Susan Lorence – CenturyLink said we would include that response in the meeting minutes.

NOTE: 3-21-17 UPDATE: A change to go from Centrex Plus to Centrex Prime will require a Change order. It cannot be done via a Record order.

Kim Isaacs – Electric Lightwave said she thought May 31, 2017 will be very tight if individual LSRs are required and if they need to educate their customers on a feature change.

John Madia – CenturyLink said CenturyLink can be flexible on that date but on the next CR, moving the date out is different.

Kim Isaacs – Electric Lightwave said that the product elimination is her concern due to the need to move customers.

Janean Van Dusen – CenturyLink said she does not believe there are any Centron or Centrex Plus resale customers.

Kim Isaacs – Electric Lightwave said she would get a list of Centrex BANS that are CLSP. She said she assumed if CenturyLink is eliminating these Centron or Centrex products, it would impact CLSP also.

Janean Van Dusen – CenturyLink said that is correct however CLSP does not fall under CMP and Centrex Prime is not available for CLSP.

Kim Isaacs – Electric Lightwave said she will have customers with no service to move to. She said she believes it is a small amount of customers but thought some were government accounts. Kim said she thinks customers have stayed on this service to retain the 4 digit dialing.

Janean Van Dusen – CenturyLink said she does not see any UNE-P or resale Centrex Plus customers.

Kim Isaacs – Electric Lightwave said she thought they have a Centrex Plus block and will work with her Service Manager. Kim asked if there are any Centron customers. (3-24-17- Updates received from Electric Lightwave in CAPS) NOTE: 3/24/17 – KIM ISAACS/ELECTRIC LIGHTWAVE SENT CENTURYLINK THE LIST OF ITS CENTREX PLUS AND CENTRON ACCOUNT NUMBERS.

Janean Van Dusen – CenturyLink said that is the next CR but there are ZCID Centron customers and those are being grandfathered.

Armando Fimbres – Oregon PUC asked Kim is the customers were in Oregon.

Kim Isaacs – Electric Lightwave said potentially. She is confident that ELI has Oregon Centrex 21 customers.

Bonnie Johnson – Minnesota DOC requested information if any of the customers were Minnesota customers.

Mark Coyne – CenturyLink said he wanted to confirm the plan. He said Kim would get with their Service Manager and will identify any concerns especially in regard to the date.

Kim Isaacs – Electric Lightwave said her main question is whether the Centrex 21 features change when a Centrex 21 service becomes a 1FB service and what CenturyLink was planning for those customers that have 4 digit dialing. Kim said she would check to see if they had any remaining customers with that capability. She asked if the feature activation codes are the same as for 1FB.

John Madia – CenturyLink said they should be since there was no customization allowed for feature activation codes. He said he would confirm that. John said the Centrex 21 becomes resale 1 FB service or CLSP.

NOTE: 3-21-17 UPDATE: The CenturyLink SME team response on the effective date for this CR and the product related questions are still under investigation.

Open Product/Process CR PC050218-3CM Detail

Description Of Change

CenturyLink would like to consider this CR coincident with the CR that is proposing elimination of the CMP Dispute mailbox.

This CR is part of the Simplify CMP effort in 2018.

Status History

Project Meetings

5/15/19 Product Process CMP Meeting Mark Coyne – CenturyLink said there is no new information. We remain hopeful that we will be able to take the CMP votes for these three CRs in an upcoming monthly meeting.

4/17/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated we are closer to getting these tools reinstated. Mark gave the example that the USOC FID finder tool is once again available. The calendar and CNLA should be close behind. For these three CRs, until the CMP Web tools are once again available, we are on HOLD on these CRs. Once available, we will provide the final redlines and vote notices. Mark asked if there were any questions. There were none.

03/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated that as he has said in the past, we are on hold for the above three CRs until the CMP Web tools are once again available. Mark said the SME team has indicated that the CNLA functionality is getting close as they work on loading the notification history. He said that we are hopeful that one or two of the tools will be back by the end of the month.

02/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, the status information is the same. We are continuing to hold on doing anything with these CRs. He said he wants to apologize for how long it is taking to complete the rehosting of these tools. Mark said the good news from January was that the CNLA is in a pre-production environment and that the SME team is working to load the history. He said he is optimistic that the CNLA and that the Wholesale calendar will soon be available. If so, we will send out the various notices to be able to conduct the CMP votes for these CRs in March.

01/16/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, we are continuing to hold on doing anything with these CRs associated with CMP document updates until the Wholesale calendar and CNLA are re-hosted. Mark said he has some good news that the CNLA is now in a pre-production environment to load the history. The Wholesale calendar will soon follow. If the tools are available, we will be able to conduct the CMP votes in February.

12/12/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, we are continuing to hold off on sending the Vote notices for the proposed CMP document updates until the Wholesale calendar and CNLA are re-hosted. We are hoping that by January 2019 the tools will be available and we will be able to conduct the votes.

11/14/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, we are continuing to hold off on sending the Vote notices for the proposed CMP document updates until the CMP tools, especially the Wholesale calendar and CNLA, are re-hosted. We believe both tools will be back up by the first of the year. We plan to send the Vote notices for each CR to take each vote in the January 2019 monthly meeting. Mark asked if there were any questions. There were none.

10/17/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated the above three CRs were presented in the May monthly CMP meeting and the changes were reviewed in the June monthly CMP meeting. Mark said we continue to hold off on sending the Vote notices for the proposed CMP doc updates until the CMP tools, especially the calendar and CNLA, are re hosted. We plan to send the Vote notices, for each CR, for a vote in the November monthly meeting.

9/19/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated these are the three CMP CRs to modify the CMP framework that were presented in the May monthly meeting and the proposed changes were reviewed in the June monthly CMP meeting. He said we continue to hold off on sending the Vote notices for the proposed CMP doc updates until the CMP tools, especially the calendar and CNLA, are re hosted. We now plan to send the Vote notices for each CR for the October monthly meeting. Mark asked if there were any questions or comments. There were none.

8/15/18 Product Process CMP Meeting CenturyLink CR PC050218-1CM CMP Document Update to Eliminate the Dispute Resolution process and CMP Dispute mailbox (Section 15.0)

CenturyLink CR PC050218-2CM CMP Document Update to Eliminate the Performance Indicator Definitions (PID) Wording – Section 2.6

CenturyLink CR PC050218-3CM CMP Document Update to Eliminate the Optional Arbitration process associated with a Postponement (Sections 5.5.4 - 5.5.4.7) Mark Coyne – CenturyLink said these three CRs were presented in the May monthly CMP meeting. The CenturyLink CMP document updates for each of these CRs were reviewed in the June monthly CMP meeting. Based on feedback during the June 2018 call and through CLEC feedback via email, CenturyLink has the planned final CMP document updates for these CRs. CenturyLink will also create a full redlined CMP document that incorporates the individual CR updates plus also the updates throughout the document to remove the references to the dispute process. Mark said we plan to send the notices for each CR for a vote in the September monthly meeting and asked if there were any questions. There were none.

7/18/18 Product Process CMP Meeting Mark Coyne – CenturyLink said these three CRs were presented in the May monthly CMP meeting. In the June monthly CMP meeting, CenturyLink reviewed the CMP document changes associated with each CR. Mark said that based on discussion during the June meeting and additional customer feedback via email, the proposed CMP document updates will be provided along with a Vote notice on each CR next month. He said that CenturyLink will create a redlined CMP document that also includes all of the updates to remove the dispute process throughout the document.

6/20/18 Product Process CMP Meeting Mark Coyne – CenturyLink said the next three CRs are associated with our Simplify CMP project. Each CR was presented in May and an Ad Hoc meeting was held on May 23, 2018 to review and discuss each of the proposed changes. Meeting minutes are available for each CR and a new redline for each CR is posted separately to the Wholesale Calendar for this call. Mark said we would like to review the language today and possibly take a CMP vote for each CR in July. PC050218-3CM - CMP Document Update to Eliminate the Optional Arbitration process associated with a Postponement (Sections 5.5.4- 5.5.4.7) Susan Lorence – CenturyLink stated this CR proposes to eliminate these sections that are very specific to the Postponement process for a Product Process notification. Susan said during the May 23, 2018 Ad hoc call, it was requested by call participants that we keep some reference to the ability for arbitration under this scenario. Susan then reviewed a redline of the revised Sections 5.5.4 thru 5.5.4.7 as posted to the Wholesale calendar titled: CMP Doc Section 5.5.4 Redline REVISED JUNE 2018. Susan said that CenturyLink proposed a simple update to insert the same three bullets associated with the ability to go to arbitration that were added to Section 14.0 in the previously discussed CR PC050218-1CM. There was also some updates that will allow multiple CLECs to participate in a postponement. Susan asked if there were any questions on the proposed language. There were none.

Mark Coyne – CenturyLink said the next step will be to create the fully redlined version of the CMP document that includes all of the redlines for the dispute references for the vote in July.

Nancy Taylor - Allstream asked if there have been any occurrences where this process has been used.

Mark Coyne – CenturyLink said none.

Susan Lorence – CenturyLink said that there have been several disputes over the years but none have been submitted to arbitration.

5/23/18 Ad hoc Meeting minutes

NOTE: THIS AD HOC MEETING ADDRESSED THREE CMP CRS. THESE MEETING MINUTES ARE SPECIFIC TO PC050218-1CM Attendees: Ron Straut – Mediacom Kim Brown – Mediacom Hector Gonzales – Mediacom Kim Isaacs – Allstream Jonathan Kronewitter - Granite Joyce Oliveira - Granite Bonnie Johnson – Minnesota DOC Kay Marinos – Oregon PUC Rita Urevig - CenturyLink Mark Coyne – CenturyLink Susan Lorence – CenturyLink

Susan Lorence – CenturyLink relayed the purpose of the Ad Hoc call which was to review the proposed changes to the CMP document associated with three CenturyLink CRs that were presented in the monthly CMP meeting in May. For each CR, the calendar includes a current copy of the CR and the proposed change to the CMP document. The last document on the CMP calendar is the complete CMP document with each of the CR updates included along with proposed updates to wording wherever the word “dispute” appears. Susan provided a background in regard to the Simplify CMP project indicating that in February 2018, CenturyLink identified areas within CMP that we would like to eliminate or streamline since the business has changed. Some processes have been used on a limited basis since 2002 or not used at all.

PC050218-3CM CMP Document Update to Eliminate the Optional Arbitration process associated with a Postponement (Sections 5.5.4 5.5.4.7) Susan Lorence – CenturyLink then reviewed the proposed changes associated with this CR that addresses the ability to go through Arbitration if CenturyLink has proposed the implementation of a Product Process change where a CLEC or multiple CLECs have invoked a postponement process. Susan said this is a lengthy complicated set of sections for a very specific scenario that CenturyLink does not believe will be used.

Mark Coyne – CenturyLink said this process has never been used.

Susan Lorence – CenturyLink said that is true but that she thought the postponement process has been used twice. [May 31, 2018 NOTE: The postponement process has been used three times since 2002.] Susan said CenturyLink was not proposing eliminating the postponement process but that CenturyLink does not think it is likely that any customer would pursue this specific condition for arbitration after 16 years.

Mark Coyne – CenturyLink asked if the customers on the call would likely go to their company to request money to pursue arbitration associated with a postponement vs. going to their legal department.

Kim Isaacs – Allstream said it depends. Kim said Allstream wants to keep this optional arbitration process but is willing to consider streamlining it. She does not think it is burdensome to CenturyLink.

Mark Coyne – CenturyLink requested confirmation that this is only associated with a postponement of a Product Process change.

Susan Lorence – CenturyLink said that is correct.

Kim Isaacs – Allstream said she understood that.

Susan Lorence – CenturyLink asked if there were other customers on the call that might use this process. There was no response. She said CenturyLink thought that a better approach was to point to the CMP Oversight committee or an escalation as the next step vs. going to arbitration.

Mark Coyne – CenturyLink asked if there was agreement with the burden of cost being shared between CenturyLink and the customer.

Kim Isaacs – Allstream said Allstream wants to keep this process and agrees with the burden of cost being split between CenturyLink and the customer. Kim said she was OK with the idea to pursue condensing the process and they would review what is proposed.

Susan Lorence – CenturyLink said CenturyLink will go back and review these sections to see if the wording can be reduced to just focus on the option of going to arbitration.

5/16/18 Product Process CMP Meeting Susan Lorence – CenturyLink said this CR is associated with the proposal to eliminate these subsections that are associated with a Product Process postponement request. This CR is being addressed at the same time as the previous CR since it also references the consideration of a dispute. These sub sections are complicated and have never been used. The CenturyLink proposed redline wording starts on page 41. CenturyLink believes that if a topic or CLEC concern has progressed to arbitration, it would likely fall into a customer specific legal matter. Susan said there are 63 references to “dispute” in the body of the CMP document and we would like to consider how they are each used when we conduct the Ad hoc Meeting to review proposed changes May 23, 2018; 10-11 AM MT. Susan asked if there was any feedback on this CR. There was none.

Open Product/Process CR PC120518-1 Detail

Description Of Change

CLEC notifications in the future will be targeted based on specific impacts to each CLECs’ services. The enhancements include more frequent notifications with greater detail relevant to the services that are impacted.

Updates will be made to incorporate this change in the Maintenance and Repair Business Procedure.

Status History

Project Meetings

6/19/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated this CR was to update the Network Outage Notification process. We recently had a meeting with the SME team to get a status and are waiting to hear if they believe an ad hoc meeting will be required. There is nothing new to report on this CR this month. The SME team continues to meet, and we should have more information in the July CMP meeting. There were no questions or comments.

5/15/19 Product Process CMP Meeting Mark Coyne – said this CR is associated with the customer notifications of network outages. He said we recently had a meeting with the SME team to get a status. We are waiting to hear if they believe an ad hoc meeting will be required. We should have more information about the planned functionality and timeline for the June CMP meeting. Mark asked if there were any questions. There were none.

4/17/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR to update the Network outage process was presented last December. Since that time, the CenturyLink SME team has been following up on some questions that were raised during the call. Once we receive feedback from the SME team, we will schedule an Ad hoc meeting with the customer community. Mark asked if there were any questions. There were none.

03/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR to update the Network outage process was presented last December. The CenturyLink SME team is continuing to consider the functionality in the CLEC Network outage notification process. Mark said once we receive feedback from the SME team, we will schedule an Ad hoc meeting with the customer community. The Level 4 notice and documentation updates to the Maintenance and Repair Business Procedure are on hold for now. Mark asked if there were any questions. There were none.

02/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR was presented in December and it is associated with the CenturyLink plans to update the Network Outages notification process. The CenturyLink SME team is researching adding functionality in the planned changes to the CLEC Network Outage notifications process. He said CenturyLink will be scheduling an Ad hoc meeting in the coming weeks to further discuss the planned process change. The Level 4 notice with updates to Maintenance and Repair remains on hold. A CMP Ad Hoc meeting notice will be forthcoming. Mark asked if there were any questions. There were none.

01/16/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this new CR was presented last month. It is associated with the CenturyLink plans to update the process associated with Network outages. Mark said that following the discussion in the CMP meeting in December and a follow-up email from Allstream, the CL SME team is researching including additional functionality in the CLEC Network outage notifications as they consider their updates to this Network Outage process. The Level 4 notice associated with updates to the Maintenance and Repair Business Procedure is on hold for now. Mark asked if there were any questions. There were none.

12/12/18 Product Process CMP Meeting Carolyn Brown – CenturyLink presented this new CR. Carolyn said CenturyLink is planning to update the Network outage process. Once this CR is implemented, CLEC notifications will be targeted based on whether the customer has an open ticket. The benefit of this new Network outage process is that CenturyLink will provide more frequent notices with greater details. Carolyn said today customers subscribe to general notices on a state by state basis. If there is an outage within a state, that customer will receive a notice whether their service is impacted or not. Carolyn asked if there were any questions. There were none.

Mark Coyne – CenturyLink said documentation updates will be made to the Maintenance and Repair Business Procedure. After the first of the year, CenturyLink is planning to send a Level 4 notification that would have a planned effective date in mid-February. Mark asked if there were any questions. There were none.

NOTE: At the end of the System monthly meeting, Kim Isaacs – Allstream asked to revisit this Product Process CR due to joining the monthly call a little late. Carolyn Brown – CenturyLink rejoined the call.

Kim Isaacs – Allstream said that the CR description identifies that an outage notice will only be received by a customer if they have an open ticket and asked if that was true.

Carolyn Brown – CenturyLink said that is correct. Carolyn said the change is to focus on the services that are impacted vs. a general outage notice for a state.

Kim Isaacs – Allstream said her concern is the requirement for a customer to have an open ticket. Kim said there could be an outage that they need to be aware of but they have not yet created the ticket. She likes the part about more detail provide but not the requirement for an open ticket to receive the outage notice from CenturyLink.

Carolyn Brown – CenturyLink said that is the way the new process is currently designed. She said the tool does not dig down to all of the layers of service if, for example, a DS3 goes down.

Kim Isaacs – Allstream said she needs to take this back to their Network Operations Center (NOC). Kim also said she would check on what the1066 Docket in Minnesota said about network outages.

Mark Coyne – CenturyLink said once Kim does that additional checking, it would be helpful to send if those questions are sent to the CMPCOMM@centurylink.com mailbox. CenturyLink is targeting the Level 4 notice for mailout early January 2019.

Nancy Taylor – Allstream said there is an industry website that is accessible to everyone that is called “Downdetector.com” where customers all over the country can report being outages. Nancy said this site is deceiving because there is no differentiation between a DS3 being down vs. one customer.

Kim Isaacs – Allstream said this is a social media tool. Kim said she will do more checking within Allstream and provide the questions or concerns back to CenturyLink.

Mark Coyne – CenturyLink asked if there were any other questions. There were none.

Open Product/Process CR PC021919-1 Detail

Description Of Change

EFFECTIVE APRIL 18, 2019, CenturyLink will no longer be the ALI Database provider in the state of Washington. The state of Washington has awarded 9-1-1 Services including ALI Database Management to another company. As a result, CenturyLink will no longer support PS/ALI services and will be terminating contracts and billing for these services as of this date.

CenturyLink will be working to remove PS/ALI from all CenturyLink tariffs in the state of Washington.

Status History

Project Meetings

6/19/19 Product Process CMP Meeting Mark Coyne - CenturyLink said this CR is associated with terminating PS/ALI in the state of Washington. CenturyLink sent a Level 2 notification with a planned effective date of April 18, 2019; there were no customer comments. Mark said that during the April meeting, when we indicated we would move the CR to CLEC Test on the April effective date, Kim Isaacs – Allstream relayed she heard that there was a delay due to customer comment. We then followed up with the CenturyLink SME team following the call last month. We included a NOTE in the April CMP meeting minutes that stated the change is on HOLD pending further discussion with the Washington Utilities and Transportation Commission (WA UTC). The final effective date has not been determined. This CR did not move to CLEC Test as planned and we are still waiting on more information from the CL SME team as they work with the WA commission before determining next steps on this CR. There were no comments or questions.

5/15/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR is associated with terminating PS/ALI in the state of Washington. CenturyLink sent a Level 2 notification with a planned effective date of April 18, 2019; there were no customer comments. Mark said that during the April meeting, when we indicated we would move the CR to CLEC Test on the April effective date, Kim Isaacs – Allstream relayed she heard that there was a delay due to customer comment. We then followed up with the CenturyLink SME team following the call last month. We included a NOTE in the April CMP meeting minutes that stated the change is on HOLD pending further discussion with the Washington Utilities and Transportation Commission (WA UTC). The final effective date has not been determined. Mark said we did not move this CR to CLEC Test as planned. We will hold on this CR as the SME team works with the WA UTC.

04/17/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this is the CenturyLink CR that is associated with terminating PS/ALI in the state of Washington. The CR originator requested a change to the effective date from April 1, 2019 to April 18, 2019. Because there were no CLEC customers, CenturyLink requested we send a Level 2 notice to announce the termination of the service. The notice was sent on March 28, 2019. Mark said there were no customer comments so no final notice was required. We will move the CR to CLEC Test on April 18, 2019 and then we will request the CR be moved to COMPLETED status in the May CMP meeting. Mark asked if there were any questions.

Kim Isaacs – Allstream said it was her understanding that the Washington Commission is going to have a meeting on this change. She said people are up in arms. Kim said Allstream is referring customers that call in with concerns to contact the Washington UTC.

Mark Coyne – CenturyLink said we will follow-up with the Product Manager and include any information in the meeting minutes.

NOTE 04-24-19: After follow-up with internal SMEs, this change is on hold pending further discussion with the WA UTC. The final effective date is to be determined.

03/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this is the CenturyLink CR that was presented last month to terminate PS/ALI in the state of Washington. The effective date was originally planned for April 1, 2019 however the CR originator recently requested an update to the CR to revise the planned effective date to April 18, 2019. CenturyLink included a note from the Product Manager in the February meeting minutes that there are no wholesale customers. With that in mind, we plan to send a Level 2 notice by the end of the month to terminate this product in Washington. Mark asked if there were any questions. There were none.

02/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said because of the timing of the planned effective date of this change, we received a CR to be considered as a Walk-on for the February meeting. He referred those on the call to the Wholesale Calendar web page to view the Walk-on CR which is posted following the Product Process package. Mark said he was presenting the CR for the originator, John Madia, who was unable to attend the call this AM. This CR is identifying that CenturyLink will no longer be the ALI Database provider in the state of Washington effective April 1, 2019. Mark then reviewed the content of the CR Description. CenturyLink will be working to remove PS/ALI from all CenturyLink tariffs in the state of Washington in conjunction with the April 1, 2019 effective date that will be communicated via a reseller notice. Mark said it does not appear there are any customers with this service but the CR originator is working to confirm this. If there are no customers, CenturyLink would like to send the notice as a Level 2 vs. a Level 4 notice and asked if there were any objections to that. There were none.

Susan Lorence - CenturyLink said we will plan to include a NOTE in the meeting minutes whether there are any Wholesale customers in Washington.

NOTE: 2-27-19 John Madia – CenturyLink confirmed that there are no Wholesale customers in Washington with this service.

Mark Coyne – CenturyLink said based on that information and no objections, we will proceed with the Level 2 notice.

Open Product/Process CR PC040319-1 Detail

Description Of Change

• Changes will be made to the look and feel of the new web tool.

• The badge renewal process will be modified to allow each CLECs Single Point of Contact (SPOC) to renew their badges for each of their technicians/contractors on an annual basis.

• On a one-time basis prior to the conversion to the new web tool, CenturyLink will provide each SPOC(s) a list of all technicians/contractors and their renewal dates.

• Initial setup will be required by each SPOC.

• CenturyLink will no longer be making automatic renewals for each company.

• A SPOC will have the responsibility to approve each technicians/contractors BEFORE their expiration date or the technicians/contractors will be terminated as of that expiration date.

• Following the industry standard, our company policy will continue to be that a SPOC will have the responsibility to immediately terminate badge access if a technician/contractor no longer works for their company.

Status History

Project Meetings

6/19/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR was presented in the April meeting by Trey Albritton, CL Product Manager. We held an Ad hoc meeting on April 30 where Trey shared that the portion of the CR associated with the modifying the Badge Access Tool external portal to upgrade security standards and to modify the renewal process used by CLECs was going to be delayed. Trey gave a brief overview of the changes that will be made to the look and feel of the new web tool. Those changes are planned for late July. The changes to the badge renewal process with portal will be implemented later in the year – likely 4th quarter. The draft meeting minutes were distributed but no customer updates were received, and the CR has been updated. Parties agreed that once we have the screen shots for the look and feel portion of the change, we will send those out as a level 2 notice. Then when the rest of the security and renewal process is ready, we will send that out as a level 4 notice. We do have a walk-on item under attachment F related to this topic.

5/15/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CenturyLink CR was presented last month by Trey Albritton, CenturyLink Product Manager. Mark said an Ad hoc meeting was conducted on April 30 where Trey shared that the portion of the CR associated with the modifying the Badge Access Tool external portal to upgrade security standards and to modify the renewal process used by CLECs was going to be delayed. Trey gave a brief overview of the changes that will be made to the look and feel of the new web tool. Mark said those changes are planned for some time in July and the changes to the badge renewal process will be implemented later in the year – likely 4th quarter. Mark said that last month there was some discussion about how to handle the CR. We decided to keep this CR and phase in the functionality starting with the look and feel changes to the tool. Mark asked if there were any objections to sending those changes as a Level 2 notice. There were none. Once the changes to the web tool for the security and renewal process are ready, we will then send a Level 4 notice for those planned updates. Mark asked if there were any questions. There were none.

04/30/19 Ad hoc meeting minutes - FINAL Attendees: Larry Couch – Action Communications Kim Isaacs – Allstream Jim Weister – Allstream Manny Singharaj – Arion Rhonda Peterman - Arvig Howard Sargent - AT&T Mobility John Hockley - Charter Kathy Smith - Cincinnati Bell Janelle Krohg – Consolidated Communications Joel Emter - Consolidated Telcom Ryan Rosenwald – Consolidated Telephone Co Eric Nowland – Contact Communications Bruce Duling – CS Technologies Joyce Oliviera – Granite Communications David Rowell – Interactive Networks Lori Deal – Interstate Telecom Consulting Amanda Yang – Jaguar Communications Valerie Starr – LS Networks Heather Sandeen – POPP Communications Tom Maxwell - RCA Telecom Michelle Jones – SECOM Tim Brody – Summit Broadband Farrell Theall – Summit Broadband Babette Ruda – T-Mobile Sherry Holt – T-Mobile Rod Cox – TDS Metrocom Eva Frisby – TPx Communications Cathy Critser - Unite Private Networks Connie Boothe - Uniti Fiber Jackie Martin – Verizon Coni Duff – Windstream Frankie Nelson - Windstream Leslie Nuttall – Windstream David Rowell - WNM Communications Sharon Amos – Zippytech/Cedar Networks Trey Albritton – CenturyLink Teresa Harper – CenturyLink Kellie Halabrin – CenturyLink Rita Urevig - CenturyLink Mark Coyne – CenturyLink Susan Lorence – CenturyLink

NOTE: Susan Lorence – CenturyLink asked those attending the call to please send an email to CMPCR@centurylink.com to provide the correct spelling of their name and their email address in order to provide a copy of the meeting minutes.

Susan Lorence – CenturyLink relayed the purpose for the Ad Hoc call which was to review the CenturyLink Change Request PC040319-1, Updates to Badge Access Web Tool – Security and Renewal Process. The CR was presented in the April CMP monthly meeting by Trey Albritton – CenturyLink. Susan said the agenda for the call will be to review the planned changes, answer any questions, and if necessary, follow-up on any questions not answered on the call. Susan said the tentative effective date for these changes will be in July but there is no firm date as of yet.

Trey Albritton – CenturyLink said though his name is indicated as the originator of the CR, it was CenturyLink IT requesting these updates to be made. The purpose is to enhance the badge access security and to provide additional benefits on reporting. Trey said, in general, the system will look very similar to what it looks like today but the front end will have a different look and feel. Once passed the front end screens, the tool will be the same. Trey had expected to have some examples of what the screens will look like for the call but the IT team was not quite ready. He said there was a Go-No Go call about these changes the day before and the screen changes are a GO but the planned change to the renewal process will not be ready to deliver until 4th quarter of this year. The plan was to change the renewal process to have the SPOCs be responsible for renewing badges. Since there is now a delay, CenturyLink will continue to perform the renewals using the current process. Trey said that Teresa Harper – CenturyLink will pick up the current badge renewal process from him as of May 1, 2019. Trey said he will remain involved until the new web tool is ready in July and also until the change to the badge renewal process will be implemented later this year. For the screen change in July, SPOCs will log in and identify they are applying for a badge for someone else and then enter either their name or user-id. The login information will remain the same. Trey said instead of a drop down, the new screen will show more information on a single screen. The process will be very similar to what was done in the past and is self-explanatory. Trey asked if there were any questions.

Kim Isaacs – Allstream said the call is occurring in a vacuum without the screen shots and asked when they will be available.

Trey Albritton – CenturyLink said the screen shots should be available in the next two to three weeks. Trey said any questions should come to him as far as the screen changes. Teresa will focus on the renewal process.

Kim Isaacs – Allstream said she assumes the comment cycle will not start until the screens are available.

Susan Lorence – CenturyLink said that is true. The notification process, including the formal comment cycle, will not begin until the screen shots are available. There will be a 15 day formal comment cycle, and then up to 15 days for the CenturyLink response and then the effective date will be 15 days following the final notice being sent. Susan apologized that the screen shots were not available; the call was set up for this date believing we would have draft screen shots.

Kim Isaacs – Allstream said her understanding is that the renewal process is on hold for now and that once it is ready, the CR would go through another notification process.

Trey Albritton – CenturyLink said that is true. When the new renewal process is ready, Trey said CenturyLink will send a list of all of the current contacts for a company to the SPOC along with the respective expiration date. He gave an example that CenturyLink might say that renewals were completed through December 1 and that as of January 1, 2020, the SPOC would be responsible to manage their company’s renewals. Trey said CenturyLink will provide ample time for review.

Mark Coyne – CenturyLink asked if the CR should be changed to remove the renewal piece for now and create a separate CR later for that piece.

Susan Lorence – CenturyLink said we will consider what would be best and whether we should break the change into two CRs since the biggest change was the renewal piece. Susan said we will include the plan in the meeting minutes.

05-07-19 UPDATE: Since the main portion of this CR is the new Security renewal process change, CenturyLink has determined that for continuity, we will not create another separate CR for the changes. We will track the “look and feel” update that will occur in July as Part One for this CR and continue to track the Security renewal process changes within this CR for implementation later in the year.

Trey Albritton – CenturyLink said at this time, there will be no change to the handling of the badge renewal process. The process that he has been following will continue to be followed by Teresa Harper. During the 4th quarter of this year, with the implementation of the new badge renewal process, the SPOC will put in a renewal for each company employee with a renewal date. If a badge is not renewed, that company contact will lose access rights. If the person should have retained access, the person will have to be re-instated. Trey said we really wanted to implement this as part of the July release but as of yesterday, the renewal piece will not be ready.

Susan Lorence – CenturyLink said this change for July is not as significant as originally planned.

Larry Couch – Action Communications said he has a note to renew his password every 90 days. Larry asked if that will still be required.

Trey Albritton – CenturyLink said yes it will be. He said he is working on having an email reminder to be sent prior to the badge expiration but does not yet have agreement with the various organizations on that. He said he knows that some companies would like to send 30 names at a time; instead of sending 3 requests for renewal for 10 each, they would like to send one. He said there is often a different perspective between IT and the SME team. The SME team is working on trying to make the process more user friendly.

Jackie Martin – Verizon asked if the new renewal process will be to simply check a box or whether the various sites will have to be re-entered.

Trey Albritton – CenturyLink said a badge renewal will be for the current sites. If the customer wants to add sites, it would be a change/add to include additional sites.

Susan Lorence – CenturyLink asked if there were any other questions.

Trey Albritton – CenturyLink said he has enjoyed working with everyone over the years but Teresa will be a great contact. Her email address is Teresa.Harper@centurylink.com. Teresa will be the new point for day to day contacts. Trey will continue to work on the future enhancements.

Susan Lorence – CenturyLink said she wanted to confirm that there is no external web updates to documentation associated with Teresa taking on the day to day badge updates. She said those would have to go thru the notification process.

Trey Albritton – CenturyLink said there are no documentation updates. The process is business as usual other than Teresa will be performing the work.

Valerie Starr – LS Networks said she received an email very recently that said “test only – no further action required” and wondered what that was related to.

Trey Albritton – CenturyLink said the SME team is validating the email address on file. If a bounce would have been received, then the SME team would send it for further follow-up.

Susan Lorence – CenturyLink asked if there were any other questions. There were none. She thanked everyone for participating on the call.

The Ad hoc meeting was adjourned at 10:10 AM MT.

04/17/19 Product Process CMP Meeting Trey Albritton – CenturyLink presented this new CenturyLink CR that is associated with modifying our external portal for the Badge Access Tool to upgrade security standards and to modify the renewal process used by CLECs. Trey said changes will be made to the look and feel of the new web tool. He said that the first screens will be different but once a person is passed those, the tool will look more familiar. With the badge renewal process, there will be more responsibility by each company’s Single Point of Contact (SPOC) to renew their badges for each of their technicians/contractors on an annual basis. Trey said CenturyLink will be scheduling an Ad Hoc call for April 30, 2019 to review these planned changes.

Susan Lorence – CenturyLink said we will send a meeting notice out for the April 30, 2019 meeting that will start at 9:30 AM MT. Susan said we would also like to have the company SPOCs attend the call.

Kim Isaacs – Allstream asked what type of reporting will be available. She asked if SPOCs will be able to pull a monthly report.

Trey Albritton – CenturyLink said prior to the conversion, CenturyLink will send out a report of all of the contacts for each company and their renewal dates. He said there is also a process to request the report on an “as needed” basis throughout the year.

Kim Isaacs – Allstream asked if the limit of 10 requests on the portal will change. She said it takes time to submit multiple requests.

Trey Albritton – CenturyLink said the limit will stay the same and, if more than 10 are required, multiple requests will still be required. Trey said CenturyLink SMEs verify everything. It is much more manageable for CenturyLink to process 10 at a time.

Mark Coyne – CenturyLink said the next step will be to send the CMP Ad hoc meeting notice. Once we get through that discussion and any follow-up, we will consider the updates to the external documentation. He said we are looking at a July date for implementation.

Trey Albritton – CenturyLink said that it was announced to the SPOCs in mid-April that Teresa Harper will become the CenturyLink contact. Trey said there is no change to the process or the contact information. The change will occur May 1, 2019. There were no questions.

Open Product/Process CR PC112619-1 Detail

Description Of Change

Status History

Project Meetings