Wholesale: Products & Services

Wholesale Customer Service Repair Escalation List for Residence, Small Business, Medium-Large Business, and Wholesale - V16.0

History Log

Repair Contacts

Non-Design Services

Designed Services

Ethernet Services

Info To Provide

Initial Trouble Report

800-223-7881

VRU Option 1 then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

800-223-7881

VRU Option 3 then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

800-223-7881
VRU Option 2 then continue to follow the VRU menu.
or

Utilize Electronic Bonding which is the preferred & most effective method.

Non Design:

Telephone Number

Designed Services

Circuit ID, CLLI code, 2/6 code or trunk group

Status:
Status gives information on the progress of the ticket submitted.

Escalation provides opportunity to inform CenturyLink of urgency for removing delay in the repair of a circuit.

800-223-7881

VRU Option 1 then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

800-223-7881

VRU Option 3 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

800-223-7881
VRU Option 2 then option 2 again then continue to follow the VRU menu.
or

Utilize Electronic Bonding which is the preferred & most effective method.

Non Design:

Telephone Number

Designed Services

CenturyLink ticket number

Escalations: Level I

Level one escalation will be directed to and handled by a center technician.

800-223-7881

VRU Option 1 then continue to follow the VRU menu.

800-223-7881

VRU Option 3 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

800-223-7881
VRU Option 2 then option 2 again then continue to follow the VRU menu.
or

Utilize Electronic Bonding which is the preferred & most effective method.

Non Design:

Telephone Number

Designed Services

CenturyLink ticket number

Escalations: Level II & III

Level two and three escalations will be directed to a center technician and will be referred to the appropriate line/center supervisor (Level II) or line/center manager (Level III).

Note: The appropriate Escalation Manager's name & number will be provided after the Designed Test Center is contacted.

800-223-7881

VRU Option 1 then continue to follow the VRU menu.

800-223-7881

VRU Option 3 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

800-223-7881
VRU Option 2 then option 2 again then continue to follow the VRU menu.
or

Utilize Electronic Bonding which is the preferred & most effective method.

Non Design:

Telephone Number

Designed Services

CenturyLink ticket number

Escalations: Level IV

Level four escalations should be directed to a center technician and will be referred to the appropriate Line/Center Director.

Note: The appropriate Director name & number will be provided after the Designed Test Center is contacted.

Level IV escalation director contacts also included.

800-223-7881

VRU Option 1 then continue to follow the VRU menu.

Director Contacts:

Refer to the Repair Escalation Contact list available in the CenturyLink Wholesale Team Tool (CWTT)

800-223-7881

VRU Option 3 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

Director Contacts:

Refer to the Repair Escalation Contact list available in the CenturyLink Wholesale Team Tool (CWTT)

800-223-7881
VRU Option 2 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

 

Director Contacts:

Refer to the Repair Escalation Contact list available in the CenturyLink – Wholesale Team Tool (CWWT)

Non Design:

Telephone Number

Designed Services

CenturyLink ticket number

Escalations: Level V

Level five escalations should be directed to a center technician and will be referred to the appropriate Line/Center Vice President.

Note: The appropriate Vice President name & number will be provided after the Designed Test Center is contacted.

Level V escalation VP contacts also included.

800-223-7881

VRU Option 1 then continue to follow the VRU menu.

VP Contacts:

Refer to the Repair Escalation Contact list available in the CenturyLink Wholesale Team Tool (CWTT)

800-223-7881

VRU Option 3 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

VP Contacts:

Refer to the Repair Escalation Contact list available in the CenturyLink Wholesale Team Tool (CWTT)

800-223-7881
VRU Option 2 then option 2 again then continue to follow the VRU menu.
or
Utilize Electronic Bonding which is the preferred & most effective method.

VP Contacts:

Refer to the Repair Escalation Contact list available in the CenturyLink – Wholesale Team Tool (CWWT)

Non Design:

Telephone Number

Designed Services

CenturyLink ticket number

Type of Service

Telephone Number

Info To Provide

911 Trunks

800-357-0911

Circuit ID or 2/6 code

Resold 1 FR and 1FB � POTS

800-405-0083

Telephone Number

Telecommunications Service Priority (TSP)

800-223-7881

Telephone Number (Non-Designed),

Circuit ID or 2/6 Code (Designed)

Telecommunications Service Priority (TSP) Code

Last Update: December 1, 2014