Wholesale: Products & Services

High Speed Internet Host Service - V6.0

NOTE: High Speed Internet™ Host Service is grandparented and is not available as a new Title 2 tariff offering effective January 28, 2006. Contact your CenturyLink Sales Executive for additional information. New customers added on or after January 28, 2006 will be under the terms and conditions of a Commercial agreement. The Commercial Agreement Product Catalog for CenturyLink High-Speed™ Internet Host Service can be located at the following URL: http://www.centurylink.com/wholesale/pcat/hsihostservice.html

The following conditions apply to High Speed Internet Host Service during the grandparenting period which expires on November 16, 2006:

  • Existing Title 2 tariff customers with High Speed Internet Host contracts that extend beyond November 16, 2006 will be honored until the contract expires.
  • Existing Title 2 tariff High Speed Internet Host customers will be able to add DSL end users with an available Internet Service Provider (ISP) until either November 16, 2006 or your contract expiration date if after that date. Afterwards, you will need to sign a Commercial agreement to continue providing service and to add end users.
  • Grandparented Title 2 tariff High Speed Internet Host customers will continue at the same rates and Tariff terms until November 16, 2006.
  • Existing Title 2 tariff High Speed Internet Host contracts that have contracts that expire between January 28, 2006 and November 16, 2006 will continue on a month-to-month basis at the current one-year, three-year, or five-year term rate as part of the requirement listed in the bullet above. On November 16, 2006, you will need to sign a Commercial agreement to continue providing service.
  • Upon expiration of existing Title 2 tariff High Speed Internet Host customer contracts, you will be given the opportunity to sign a Commercial agreement.
  • Term Liability will be waived for Title 2 tariff High Speed Internet Host customers that are downgrading host bandwidth increments, exiting the business, or migrating to the Commercial agreement, subject to regulatory approval.
  • ATM Term Liability will be waived for Title 2 tariff High Speed Internet Host customers that use ATM to provide 100% of their High Speed Internet Host Service, subject to regulatory approval.

History Log

Product Description

High Speed Internet´┐Ż provides flexibility to connect telecommuters, campus users and business partners to your business at various speeds-and High Speed Internet Host service offers the aggregation point for all DSL user traffic pointed to your business.

These two categories correspond to the spoke and hub network of the DSL service:

  • High Speed Internet Subscribers are the "spoke" network connections.
  • High Speed Internet Host is the "hub"

Each of the "spoke" connections must be associated with a "hub" or a High Speed Internet Host. The DSL Host Service allows you to aggregate data streams from many High Speed Internet Subscribers onto a single high-speed data connection via CenturyLink asynchronous transfer mode (ATM) cell relay backbone. High Speed Internet Host and Subscribers are connected via virtual channel connections (VCC).

To become a High Speed Internet Host and enable High Speed Internet end-user subscribers to select/use your Internet service provider (ISP) services, you will need the following services in each local access transport area (LATA) you wish to serve as a High Speed Internet Host:

  • ATM access link or private line connection to a CenturyLink ATM switch
  • DSL Host bandwidth
  • Host termination router
  • Gateway to the Internet (if an ISP)

Availability

No new High Speed Internet Host orders or High Speed Internet Host locations will be available as a Title 2 Tariff offering as of January 28, 2006. Any new request will be ordered under the terms and conditions of a Commercial agreement. For additional information, contact your Account Team, Sales Executive, or Service Manager for more information.

Your serving CenturyLink wire center must be ATM disclosed. You may verify services at:

When a High Speed Internet Host customer is located in a wire center other than an ATM switch wire center, or a DSL Host service point, then a Private Line DS-1 or DS-3 would be ordered using the normal DS-1/DS-3 ordering process. The Private Line is ordered as a dangling service to the nearest central office that has either the ATM switch or service point. Private Line transport mileage/channel charges will be billed for the Private line.

Actual DSL speeds vary depending on service location, phone line qualifications, computer performance/configuration, network/Internet congestion and other factors. Uninterrupted or error-free service is not guaranteed.

Terms and Conditions

The minimum service period for DSL Host Service under a fixed period service plan is 12 months.

Month-to-month DSL Host Service has a minimum service period of one month, only after the initial one-year fixed-period plan has expired.

A signed High Speed Internet Host contract is required before DSL Host service is provisioned. When ordering High Speed Internet Host via an ASR the ASR number may be used in lieu of the contract number. If a Private Line or ATM OAL (Optical Access Link) are used for transport they must be ordered on a separate ASR.

Technical Publications

Technical characteristics, including Network Channel /Network Channel Interface (NC/NCI™) codes, are described in Technical Publication, High Speed Internet™ Services, 77392.

Pricing

Rate Structure

The rate elements applicable to DSL Host Service are listed below. All elements consist of both nonrecurring and monthly charges.

  • High Speed Internet Host access links
  • ATM access link is billed under the ATM service (if used)
  • Private Line is billed under Private Line (if used)
  • DSL Host port (may use ATM port instead of DSL Host port; must have one or the other)
  • ATM port is billed under ATM service (if used)
  • DSL Host bandwidth
  • DSL Host bandwidth is available with ATM service, however it would require a DSL Host contract for the bandwidth and an ATM contract for the access link and port. ATM bandwidth is not available with DSL Host service.
  • Central office connecting channels if using Private Line circuit (connection between Private Line and ATM)

Tariffs, Regulations and Policy

Tariff, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.

Features/Benefits

With High Speed Internet Host, you can expect:

  • Downstream speeds for DSL users ranging from 256 kilobits per second (Kbps) to 7 megabits per second (Mbps)
  • Main host location connection speeds up to 45 Mbps (available in 3 Mbps increments)
  • Access to the CenturyLink QHost Web site-an online tool that offers:
    • Information on new product lines, tools and enhancements
    • Subscriber information with extensive customer DSL service information
    • Access to the ordering tool to place orders on behalf of your customers
    • Pricing, promotion and tariff information
    • Availability opportunities
    • Ordering and installation information
    • Instructions on loop qualification
    • Termination equipment information
  • E-mail notifications of new users and product information
  • Individual Loop Qualification to allow your business to qualify new users for High Speed Internet service-without the customer's Social Security number or CenturyLink customer code

Applications

A High Speed Internet Host access link is a CenturyLink provided physical connection between a disclosed ATM central office or a DSL Host service point, and the High Speed Internet Host customer premises.

The High Speed Internet Host access link transmits data from the customer's host or central location to the Company ATM network.

High Speed Internet Host access links are available as follows:

  • 1.544 Mbps clear channel DS-1 private line transport (PLT) channel termination. A DSL Host port & bandwidth and High Speed Internet Host central office connecting channel (COCC)
  • 45 Mbps DS-3 PLT channel termination. A DSL Host or ATM 45Mbps port and High Speed Internet Host COCC
  • 45 Mbps, OC3 or OC12 ATM cell relay OAL for customers within the optical reach limits of the ATM serving wire center. A DSL Host or ATM port applies in addition to the access link.

DSL Host Port

A DSL Host port is a port on the ATM switching system at the serving wire center or the DSL Host service point.

The types of ports applicable to DSL Host Service are:

  • 1.544 Mbps DSL Host port
  • 45 Mbps DSL Host or ATM port

A 45 Mbps DSL Host or ATM port is capable of terminating DSL Host bandwidth in 3 Mbps increments from 3 Mbps through 45 Mbps. You may choose to use an ATM port if you do not require the 45Mbps DSL Host port.

COCC

A COCC arrangement provides the ongoing interconnection from a company facility to a High Speed Internet ATM port when the customer accesses the DSL Host Service via a private line transport facility.

There are two types of COCC arrangements:

  • Level One - which supports 1.544 Mbps
  • Level Two - which supports 45 Mbps

Implementation

Product Prerequisites

If you are have questions regarding your contract with CenturyLink, contact your Account Team, Sales Executive, or Service Manager for more information.

Ordering

High Speed Internet Host service requests may be issued by submitting an Access Service Request (ASR) or an In-Region (IR) ATM/DSL Service Request Form. Your CenturyLink Account Manager/Service Manager will complete the IR ATM/DSL Service Request form with your assistance; contact your Account Team, Sales Executives, or Service Manager.

DSL Host service requests may be submitted by using the following Access Service Ordering Guidelines (ASOG) forms:

ASOG form New Connect Change* Disconnect**
Access Service Request (ASR) X X X
ASR Administration Information X X X
ASR Priloc End-User Special Access X X X
Service Address Location Info-Priloc X X X
ASR Secloc End User Special Access X X X

* The following information is required and must be included in the REMARKS field for change requests or the request will be rejected:

  • Business Name
  • DSL Host email address for notification
  • Type of Host (Restricted or Non-restricted i.e. available to the public)
  • Bandwidth increment
  • Whether the Host is an ISP or Corporate Host
  • If the Host supports DSL Premier Service (up to 5Mbps) for their end users

** ECCKT and Customer Name needs to be included on a disconnect

A Design Layout Record (DLR) may be requested on the ASR or IR ATM form.

Field entry requirements are described in the Access Service Request (ASR) Forms.

For more information on ordering ATM, contact your Account Team, Sales Executive, or Service Manager.

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Maintenance and Repair

E-Care is a Web-based tool which allows you to enter and monitor trouble tickets on CenturyLink's In-Region ATM network. ATM users will need a contact name and phone number of your Account Team / Sales Executives and Service Managers. Your account will not be active until an E-Care Administrator verifies your request for ATM ticketing. You will receive an email confirming your E-Care request and another email when your account has been activated. To access and register for E-Care click here.

For repair, contact the ATM repair service by calling 800-227-2218.

For DSL Host support, contact Technical Support at 888-234-9375, option 1.

Billing

Integrated Access Billing System (IABS) billing is described in Billing Information - Integrated Access Billing System (IABS™).

Training

Local CenturyLink 101 "Doing Business With CenturyLink"

  • This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with CenturyLink. It will provide a general overview of products and services, CenturyLink billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.

View additional CenturyLink courses in the Course Catalog.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback

Last Update: June 12, 2013

High Speed Internet™, High-Speed™ Internet Host Service and IABS™ are Trademarks of CenturyLink™