Copying a Request

You can copy any request—submitted or unsubmitted—to create a new request.

1. Click either the Submitted or the Unsubmitted tab.

2. Sort and filter the listed requests as desired (see Searching For a Request).

3. Click the PON Purchase Order Number for the request you want to copy.

4. Select Copy to New from the drop-down menu to the right of the form flow diagram and click Go. A Copying Request To New Request screen appears.
    

   
    

5. Change information in the Identification section to uniquely identify the new request. You must change at least one key field — CCNA Customer Carrier Name Abbreviation, PON, or ICSC Interexchange Customer Service Center.

   Note: If you fail to change one of the key fields, a “Duplicate ASR” error message displays and the request will not be created until you correct the error.

6. Change information in the Automatic Entry section if needed.

   Note: Automatic entry of information in the ASR Access Service Request form overrides any information you have entered.

7. Click Create Request. If there are no errors, a new request is created and opens in editing mode. If you want to edit the request later, you can open it from the Unsubmitted tab, edit, and submit it. (See Submitting a Request.)

Note: When you perform a Copy to New, the new ASR will reflect a copy of only those items still "visible" in the ASR you are copying from. Previously canceled or deleted forms that no longer appear will not be copied. Since your copied ASR is considered "new", REF NUM Reference Numbers (or VC NUM Virtual Connection Numbers, UREF UNI Reference Numbers) in your new ASR will be resequenced per the ASOG Access Service Ordering Guidelines. You will need to double-check the MSL Multipoint Service Legs, ACI Additional Circuit Information, ARI Additional Ring Information or VC Virtual Connection forms that have been copied to clear any "cancel" indicators (LEGACT Multipoint Leg Activity, CKTACT Circuit Activity, etc.) that might be inappropriately set for a new ASR. The QTY Quantity, Remarks, and EXP Expedite fields are not copied to the new ASR. These fields are left blank and you must populate them appropriately for the new request.