Wholesale: Products & Services

Self-Healing Network Services (SHNS)

Course Description

This self-directed, web-based course provides you with knowledge of the Qwest Self-Healing Network Services (SHNS) product.

Qwest's Self-Healing Network Services is a high capacity fiber optic ring-based network that provides a dedicated customized system of protection for businesses with multiple locations in the same local access transport area or LATA.

For information about creating and submitting a service request, please review the Wholesale ASR Private Line and ASR Switched Access training.

Course Objectives

Upon completion of this training course, you will be able to:

  • Describe the Self-Healing Network Service (SHNS)
  • Explain the standard and optional features of SHNS
  • Describe SHNS configurations
  • Identify SHNS hardware and software requirements
  • Identify the capacities and interfaces required for SHNS



The target audience for the training is primarily CLECs and External Customers, but the training is available to anyone that would like an overview of the subject. We believe this training will assist you in gaining a better understanding of the product and processes, and will allow you to be more effective in working with the Qwest Sales and Service Team.

Course Length

This course takes approximately 2.5 hours to complete.

Course Registration