Wholesale: Products & Services

Customer Questionnaires - V55.0

History Log

Description

To do business with CenturyLink™ as a Facility-Based Competitive Local Exchange Carrier (CLEC) or Reseller, the Customer Questionnaire must be completed by you or a representative from your organization. Your CenturyLink Service Manager will assist you with this process.

The Customer Questionnaire contains instructions outlining what sections must be completed before you can begin to order products and/or services.

The on-line Questionnaire, via the web interface, requires the initial Questionnaire to be completed in its entirety, all sections, before it is submitted and accepted. Once the Questionnaire has been completed and accepted, you will have the ability to update, change, or correct specific sections at anytime via the web interface. The Questionnaire instructs you to complete some additional documents within two weeks after submitting the Questionnaire. If you fail to complete these documents, it could delay your ability to order products and/or services as you may not have access to various tools and reports within CenturyLink.

Upon completion of the additional documents, they should be e-mailed to wholesale.servicesupportteam@centurylink.com. Wholesale will provide you an e-mail response that your documents have been received and are in process.

CenturyLink requires you update your questionnaire(s) on either an "as needed basis" or yearly to reflect any changes within your company that will assist CenturyLink in providing you service.

The completed questionnaire is used by CenturyLink to determine the following:

  • Determine geographical requirements
  • Assign Internal CenturyLink CLEC or Reseller IDs and Identify Industry Codes
  • Determine CenturyLink system requirements to support CLEC specific activity
  • Obtain credit information
  • Obtain service volume estimates
  • Determine deposits, when applicable
  • Obtain billing information
  • Create Summary Bills
  • Obtain Performance Assurance Plan (PAP) information
  • Establish output and input requirements
  • Obtain your contacts hours-of-operation and holiday schedule

Customer CLEC Questionnaire

If you are a new Facility-Based CLEC, you must complete the Customer CLEC Questionnaire.

For additional information on doing business with CenturyLink, refer to Getting Started as a Facilities-Based CLEC.

New Customer Resale Questionnaire

If you are a new Reseller, complete the Customer Resale Questionnaire.

Questionnaire Electronic Access

Customer (CLEC) will use the following process for completion of the questionnaire:

Contacts identified in your Interconnection Agreement (ICA) - will be the initial questionnaire registered input individual as identified in the ICA as the notifications contact. This individual will be required to register once with the Questionnaire system. Once the registration is accepted, this individual will have the ability to input and update the questionnaire for their company in CenturyLink's Questionnaire System.

Registration and Login requires the individual to input their company name (as identified on their ICA contract), e-mail address (as identified on their ICA contract) and CenturyLink Contract Number. All of the items must validate correctly, or you will not be allowed access to your company's questionnaire, but will be referred to the CenturyLink Questionnaire Manager for further assistance.

To allow additional employees access to the questionnaire, other than the individual identified on the ICA, you must do one of the following:

  • Send written notice (on customer letter head) to:
    CenturyLink Questionnaire Manager
    c/o B. L. Marcom
    14111 Capital Blvd
    Wake Forest, NC  27587
  • Contact directly to the CenturyLink Questionnaire Manager
    B. L. Marcom
    919-554-7872

With the contacts to be added to your company's questionnaire profile, please be aware you will be responsible for notifying CenturyLink of individuals that should be removed from the profile.

Availability

CenturyLink's products and services are available where facilities exist throughout CenturyLink QC.

Pricing

Rates

Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial, or other governing agreement.

If you begin the process by filing out the Customer Questionnaire required sections and submit it and then determine you do not want to continue, you will not be charged for the work already done by CenturyLink.

Tariffs, Regulations and Policies

CenturyLink's Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.

Training

Local CenturyLink 101 "Doing Business with CenturyLink"

  • This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with CenturyLink. It will provide a general overview of products and services, CenturyLink billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.

View additional CenturyLink courses by clicking on Course Catalog.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback.

Last Update: September 30, 2011

CenturyLink™ Local Services Platform (CLSP™) is a trademark of CenturyLink™