Wholesale: Products & Services

Billing Information - Additional Outputs - SMDR, Completion Report, Loss Report - V22.0

History Log

Description

CenturyLink™ provides several additional output reports that you can either choose to receive or will receive. These output reports are, but not limited to, the following:

  • Station Message Detail Recording (SMDR) - provides call details on calls that originate from a Centrex Plus Common Block.
  • Completion Reports - received when a service order is completed or cancelled in the CenturyLink Service Order Processing (SOP) system and impacts you.
  • Loss Reports - received when a service order with outward line activity is completed or cancelled and impacts you.

SMDR

This file is sent in addition to any Daily Usage File (DUF) you receive, if you are providing services to a end-user who has Centrex Plus. You must request this report. You will receive this report in EMI Format and call detail is provided on the following types of calls:

  • Originating intra/inter Local Access and Transport Area (LATA) toll
  • Outward Wide Area Telecommunications Service (WATS)
  • VoiceGrade/Foreign Exchange Channels
  • Directory Assistance (DA) Calls

The call detail could include the following:

  • Date of Call
  • Time of Call
  • Call Duration
  • Station Line from which Call Originated
  • Called Number
  • Selected Carrier

Loss and Completion Reports

Loss and Completion Reports are generated for the following products:

  • Unbundled Loop
  • Network Element Switching (Unbundled Switch)
  • Resale
  • Line Sharing
  • CenturyLink Local Services Platform™ (CLSP™)

Loss and Completion reports are generated on a daily positive basis, whether there is data to report or not. This prevents any question as to whether or not a file was made available on succeeding days. Exceptions to this include service orders that do not meet required report edits. These orders are manually corrected so that they may subsequently appear on the reports.

The Loss and Completion reports can be transmitted in three different ways. The transmission method is chosen when completing the New Customer Questionnaire with your Service Manager. A technical review will be conducted after the questionnaire has been completed to discuss these options. The review is held with a representative of the IT-Wholesale Systems Implementation and Deployment Group (WS/I&D) who can assist you with any technical questions about the Loss and Completion Reports. A User Guide can be provided by the WS/I&D Client Representative.

The available transmission methods are:

NDM (dedicated circuit)

NDM (Network Data Mover) is a mainframe product that is used to transport a data file from one point to another. Connect Direct (dedicated) NDM uses transport circuitry from a secure node at a CenturyLink site to a secure node at your site, with security built into the transport mechanism.

Receipt of the Loss and Completion Reports via NDM requires a dedicated circuit between your location and CenturyLink. The process for installing the circuit is handled by the WS/I&D Client Representative. Connect Direct software (can be purchased from Sterling Commerce - 800-311-9775; www.sterlingcommerce.com) is required to make this connection. Since this is a computer to computer transfer of information, an IP address that indicates the location of our NDM node, is provided to you. You provide your IP address to CenturyLink for gateway (firewall) access. A RACF Functional ID is also required and is provided to you by the WS/I&D Client Representative (takes about 4 days to establish).

Establishment of the dedicated circuit takes from 30 to 45 days.

The Loss and Completion reports are available in two formats:

  • Flat File - This option gives you the Loss and Completion data in a report with headings and columns. It might be appropriate for large volumes of data that you can mechanically parse for use in your particular system.
  • Report Layout - This option gives you the Loss and Completion data in a format that is similar to the ASCII format. It might be more useful for smaller volumes of data that will be handled manually.

Web Access

An Internet connection and browser is needed to access the CenturyLink Protected Internet Delivery (CPID) which provides a secure communications mechanism for applications and data transfer on internal and external networks. Most users will be connected to an internal network that has a point of presence (POP) to the Internet that provides for online speeds of T1 or better and they will be using a Windows 95/98/2000/NT machine with either Netscape or Internet Explorer. In order to receive the Loss and Completion Reports via the Web, you will need a VeriSign (digital) certificate which register's your PC and allows you access to the records. The digital certificate can be downloaded from the web at http://ecom.centurylink.com. The digital certificate, provided by CenturyLink, requires a User ID and Password. This ID and password will be assigned to you by the WS/I&D Client Representative.

The Web User Guide, which details the procedures for obtaining the digital certificate and for accessing the usage report on the web, will be sent to you by the WS/I&D Client Representative.

The Loss and Completion reports are available in two formats:

  • Flat File - This option gives you the Loss and Completion data in a report with headings and columns. It might be appropriate for large volumes of data that you can mechanically parse for use in your particular system.
  • Report Layout - This option gives you the Loss and Completion data in a format that is similar to the ASCII format. It might be more useful for smaller volumes of data that will be handled manually.

Establishment of Web access takes approximately four weeks.

Fax

Receipt of the Loss and Completion reports by fax requires that you provide your fax number to CenturyLink. The reports are only provided in the Report Layout format which appears with columns and headings.

  • If you receive your report via the web, you will be able to access your report after initial distribution. Reports will be retained on the web for access and downloading for 30 days from the date the report is posted. However, once the Loss or Completion data has been retrieved, it cannot be downloaded again. In order to have the data retransmitted, a request must be made by calling the IT-Wholesale Systems Help Desk at 1-888-796-9102.
  • If multiple reports are selected via fax, they will be concatenated and sent as one fax.

Completion Report

The Completion Report is sent to you when a service order is completed or cancelled in the Service Order Processing (SOP) system, impacting you. The order has been provisioned, but has not necessarily posted to the billing system. The Completion Report is generated for all order types that carry your identifying RSID and ZCID.

Note 1: Cancelled orders are distinguished by a CAN, CANC or CANP suffix to the service order number. For canceled orders in the Eastern region, the Completion Date field will reflect the current Due Date. In the Western and Central regions, the Completion Date field is populated with zeros. A cancelled order means that the provisioning work has been stopped and the order will never post to billing.

The completion date on the Completion Report is solely an informational notification which represents the date that the service order was completed. It may not reflect when the billing stopped. Dates will vary when an Effective Billing Date (EBD) is applied to the service order. EBD is used when the completion date is different than the effective billing date.

It is your responsibility to review your summary bill to determine the actual date CenturyLink stopped billing on a specific number.

Note 2: A Record Correction order may appear on the report. It will be identified with a RECCOR as the Purchase Order Number (PON). This is used to identify an order that was issued by CenturyLink to change information on the Customer Service Record. It can be a billing only order, or a provisioning order. It will depend on the situation. These types of orders take investigation to find why the order was issued.

Completion Reports are not available for LNP Services.

If you receive your report via the web, you will be able to access your report after initial distribution. Reports will be retained on the web for access and downloading for 30 days from the date the report is posted.

The record layout for the fixed file format of the Completion Report is as follows:

Proprietary Record

Start Position

Characters

Description

Proprietary Statement

1

68

Statement - "This document is proprietary and confidential to the company named: "

CLEC Name

69

157

Translated RSID/ZCID to CLEC +
" Distribution of this information is restricted to personnel designated by said company."

Filler

226

5

 

 

 

 

(Record Length = 230)

Header Record

Start Position

Characters

Description

Header Indicator

1

3

HDR=header record indicator

Filler

4

1

 

Product Type

5

3

LSH, RSL, UBL, NES or CLS (CLSP)

Origin

8

6

".#CTL."

RSID Code

14

3

3-digit RSID Code

Filler

17

1

"."

Completion/Loss Code

18

5

"COMP "

CLEC Name

23

40

Name of CLEC translated from RSID Code

Create Date

63

8

mmddyyyy

Create Time

71

6

hhmmss

Filler

77

154

For Future Use

 

 

 

(Record Length = 230)

Detail Record

Start Position

Characters

Description

RSID

1

3

CLECs RSID/ZCID code

TN or CKT Id

4

10

Telephone number or Circuit ID

Cus Code

14

3

Customer Code for account

Filler

17

1

 

Order Type

18

1

Type of Order Completed

Order Number

19

8

Identifying order number

Filler

27

1

 

Order Suffix

28

11

Order Suffix information

Listed Name

39

35

Name in LIST section of account

Service Address

74

35

Service address (list addr if not present)

Location

109

35

Service address location (if present)

Completion Date

144

8

mmddyyyy

See Note 1 above

Filler

152

1

 

Purchase Order Number

153

30

· CLECs Purchase Order Number

· Field will display "TIC" as the prefix on
CenturyLink TIC orders e.g., TICXXXXXXXXXX

· Field will display "RECCOR" as the PON for
CenturyLink Record Correction Orders.

· CenturyLink "Winback" orders will display
"000015137896" or "WINBACK" as the PON.

Working TN or CKT Id

183

24

Working Telephone Number or Circuit ID

Filler

207

1

 

Working TN TER or DID

208

4

TER of Working TN or Circuit ID DID of Working TN

CMPTNCKT

212

10

Billing Telno for Circuit format

Filler

222

1

 

CMPCC

223

3

Cust Code associated to the Circuit BTN

Filler

226

5

 

 

 

 

(Record Length = 230)

Trailer Record

Start Position

Characters

Description

Trailer Indicator

1

3

TRL=Trailer Indicator

Detail Record Count

4

6

Total count of detail records

RSID of File

10

3

RSID/ZCID Code or ALL

Filler

13

218

 

 

 

 

(Record Length = 230)

Proprietary Record

(repeated)

 

 

The following is an example of a Completion Report when there are completions to report:

The following is an example of a Completion Report when there are no completions to report:

Loss Report

The Loss Report indicates any change in your customer’s service that results in a loss to you (i.e., the customer changes service providers or disconnects a line). This information is included for each interconnect product that you provide. The file is sorted in NPA-telephone order.

The Loss Report is sent to you when a service order, that shows outward line activity, is completed or cancelled and impacts you. This can be accomplished on a D=Disconnect, C=Change or R=Record Order.

Note 1: Cancelled orders are distinguished by a CAN, CANC or CANP suffix to the service order number. For canceled orders in the Eastern region, the Completion Date field will reflect the current Due Date. In the Western and Central regions, the Completion Date field is populated with zeros. A cancelled order means that the provisioning work has been stopped and the order will never post to billing.

The completion date on the Loss Report is solely an informational notification which represents the date that the service order was completed. It may not reflect when the billing stopped. Dates will vary when an Effective Billing Date (EBD) is applied to the service order. EBD is used when the completion date is different than the effective billing date.

It is your responsibility to review your summary bill to determine the actual date CenturyLink stopped billing on a specific number.

Note 2: A Record Correction order may appear on the report. It will be identified with a RECCOR as the Purchase Order Number (PON). This is used to identify an order that was issued by CenturyLink to change information on the Customer Service Record. It can be a billing only order, or a provisioning order. It will depend on the situation. These types of orders take investigation to find why the order was issued.

Note 3: The report will exclude any activity requested by you. It will only be reporting a loss of a customer to another service provider that has not called you to disconnect their service. This does include possible losses as well since the report includes Cancelled Orders.

Loss Reports are not available for LNP Line Splitting and Loop Splitting Services.

If you receive your report via the web, you will be able to access your report after initial distribution. Reports will be retained on the web for access and downloading for 30 days from the date the report is posted.

To allow for you to identify lines lost to other providers, a loss type indicator is on the Loss Report. The indicator is as follows:

  • E= External – identifies a line lost to another provider

The record layout for the fixed file format of the Loss Report is as follows:

Proprietary Record

Start Position

Characters

Description

Proprietary Statement

1

68

Statement - "This document is proprietary and confidential to the company named: "

CLEC Name

69

157

Translated RSID/ZCID to CLEC +
" Distribution of this information is restricted to personnel designated by said company."

Filler

226

5

 

 

 

 

(Record Length = 230)

Header Record

Start Position

Characters

Description

Header Indicator

1

3

HDR=header record indicator

Filler

4

1

 

Product Type

5

3

LSH, RSL, UBL, NES or CLS (CLSP)

Origin

8

6

".#CTL."

RSID Code

14

3

3-digit RSID Code

Filler

17

1

"."

Completion/Loss Code

18

5

"LOSS "

CLEC Name

23

40

Name of CLEC translated from RSID Code

Create Date

63

8

mmddyyyy

Create Time

71

6

hhmmss

Filler

77

154

 

 

 

 

(Record Length = 230)

Detail Record

Start Position

Characters

Description

RSID

1

3

CLECs RSID/ZCID code

TN or CKT Id

4

10

Telephone number or Circuit ID

Cus Code

14

3

Customer Code for account

External Indicator

17

1

Loss Report only E=External Loss

Order Type

18

1

Type of Order Completed

Order Number

19

8

Identifying order number

Filler

27

1

 

Order Suffix

28

11

Order Suffix information

Listed Name

39

35

Name in LIST section of account

Service Address

74

35

Service address(list addr if not present)

Location

109

35

Service address location (if present)

Completion Date

144

8

mmddyyyy (year 2000 format)

See Note 1 above

Filler

152

1

 

Purchase Order Number

153

30

· CLEC's Purchase Order Number

· Report will display "RECCOR" as the PON for
CenturyLink Record Correction Orders.

· CenturyLink "Winback" orders will display
"000015137896" or "Winback" as the PON.

Working TN or CKT Id

183

24

Working Telephone Number or Circuit ID

Filler

207

1

 

Working TN TER or DID

208

4

TER of Working TN or Circuit ID DID of Working TN

CMPTNCKT

212

10

Billing Telno for Circuit format

Filler

222

1

 

CMPCC

223

3

Cust Code associated to the Circuit BTN

Filler

226

5

 

 

 

 

(Record Length = 230)

Trailer Record

Start Position

Characters

Description

Trailer Indicator

1

3

TRL=Trailer Indicator

Detail Record Count

4

6

Total count of detail records

RSID of File

10

3

RSID/ZCID Code or ALL *

Filler

13

218

 

 

 

 

(Record Length = 230)

Proprietary Record

(repeated)

 

 

The following is an example of a Loss Report when there are losses to report:

The following is an example of a Loss Report when there are no losses to report:

Implementation

Ordering

Completion Report/Loss Report

You must supply the following information on the New Customer Questionnaire to receive both the Completion Report and the Loss Report:

  • Contact
    • Name
    • Telephone Number
    • Mailing Name
    • Street Address
    • City, State, Zip
    • E-mail Address

  • Type(s) of Service(s)
    • Resale
    • Network Element Switching (Unbundled Switch)
    • Unbundled Loop
    • Line Sharing
    • CLSP™

  • Transfer Options
    • Network Data Mover (NDM) (Dedicated Circuit)
    • Web
    • Fax

Training

Local CenturyLink 101 "Doing Business With CenturyLink"

  • This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with CenturyLink. It will provide a general overview of products and services, CenturyLink billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.

Click here for more detail and registration information.

View additional CenturyLink courses by clicking on Course Catalog.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

For additional information contact your CenturyLink Service Manager.

Frequently Asked Questions (FAQs)

1. What information does the Completion Report contain?
The Completion Report contains information when a service order is completed or cancelled at CenturyLink.

2. Does receipt of the Completion Report mean that the RSID should be displayed in the CSR?
A Completion Report means that the order has been provisioned. The CSR may not indicate an RSID for a short time after provisioning. After 21 days if the CSR still does not indicate a resold account, call the Interconnect Service Center and inquire about the status of the order.

3. What information does the Loss Report contain?
The Loss Report shows outward activity when a service order is completed or cancelled. The Loss Report will display indicators that allow you to distinguish lines lost to other providers from lines lost for other reasons.

Last Update: May 13, 2014

CenturyLink Local Services Platform™ (CLSP™) and CLSP™ are registered trademarks of CenturyLink.