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"'liz.balvin@wcom.com'" , "'Jim Maher'" , "'Hyde, Tom'" , "Johnson, Bonnie J." , "'Osborne-Miller, Donna'" , cmpesc@qwest.com "'Notarianni, Lynn'" , "'Schultz, Judy'" , "'Thomte, Kit'" , "Tom Priday (E-mail)" , "ChadWarner (E-mail)" RE: Qwest Response to Escalation #SCR062702-09-E07 Lynn, Eschelon does as well. Bonnie Johnson Sr. Manager ILEC Relations Eschelon Telecom, Inc. Phone: 612 436-6218 Fax: 612 436-6318 Cell: 612 743-6724 --Original Message-- From: Elizabeth Balvin [SMTP:liz.balvin@wcom.com] Sent: Thursday, February 06, 2003 4:49 PM To: 'Jim Maher'; 'Hyde, Tom'; 'Johnson, Bonnie'; 'Osborne-Miller, Donna'; cmpesc@qwest.com Cc: 'Notarianni, Lynn'; 'Schultz, Judy'; 'Thomte, Kit'; Tom Priday (E-mail); ChadWarner (E-mail) Subject: RE: Qwest Response to Escalation #SCR062702-09-E07 Lynn, WCom accepts Qwest's recommendation to pursue an Exception CR as a means to address this issue. Thanks, Liz Balvin WorldCom Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

WORLDCOM RESPONSE TO QWEST ESCALATION RESPONSE SENT BY WCOM TO: cmpesc@qwest.com 02-06-03 at 3:48 PM/MT

Sent by: Elizabeth Balvin Please respond to liz.balvin@wcom.com

To: "'Jim Maher'" , "'Hyde, Tom'" , "'Johnson, Bonnie'" , "'Osborne-Miller, Donna'" , cmpesc@qwest.com cc: "'Notarianni, Lynn'" , "'Schultz, Judy'" , "'Thomte, Kit'" , "Tom Priday (E-mail)" , "ChadWarner (E-mail)" Subject: RE: Qwest Response to Escalation #SCR062702-09-E07

Lynn,

WCom accepts Qwest's recommendation to pursue an Exception CR as a means to address this issue.

Thanks,

Liz Balvin

WorldCom Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

--Original Message-- From: Jim Maher [mailto:jxmaher@qwest.com] Sent: Thursday, February 06, 2003 2:15 PM To: Balvin, Liz; Hyde, Tom; Johnson, Bonnie; Osborne-Miller, Donna Cc: Notarianni, Lynn; Schultz, Judy; Thomte, Kit Subject: Qwest Response to Escalation #SCR062702-09-E07

Attached is the response to the WorldCom escalation. If you have questions regarding this e-mail, please contact me. Thank you. Jim Maher 303-896-8943

- Qwest Response to WCOM escalation (See CMP Escalation website)

February 6, 2003

Liz Balvin-Carrier Management WorldCom

Dear Ms. Balvin:

This letter is in response to your formal escalation (number SCR062702-09-E07) regarding CLEC Change Request number SCR062702-09 “Remove FID accuracy edit in IMA when the value is "C" or "D" in the FA field for a USOC,” dated June 27, 2002.

Qwest has reviewed the formal escalation and maintains its position that this is not a production support issue and therefore cannot be implemented in a production patch. In researching this item, Qwest has determined that there is an option that could be explored to resolve this situation. Given that this change has been prioritized by the CLEC community for implementation in 13.0, and that several CLECs have supported this escalation, Qwest would like to pursue this matter as an Exception Request to be initiated by Qwest.

Section 8.0 of the CMP document, states “Past Releases of IMA EDI will only be modified as a result of production support changes. When such production support changes are made, Qwest will also modify the related documentation. All other changes become candidates for future IMA EDI Releases.” Additionally, Qwest has determined that SCR062702-09 is neither CLEC code impacting nor requires updates to systems documentation. Therefore, Qwest plans to take action using the CMP Exception Process to work this candidate as quickly as possible, for all existing releases of IMA, prior to the implementation of the next major release for which it is currently prioritized.

Qwest would like to initiate the aforementioned Exception Request as soon as possible and will consider your Escalation Response email as authorization to move forward with this proposed solution.

Please contact me by telephone at (303) 624-4450 or by e-mail at lnotari@qwest.com if you have any questions.

Sincerely, Lynn Notarianni Information Technologies Senior Director Qwest

Description: WCom identified production defect with EDI 10.0. The customer service record (CSR) retrieval pre-order query lacks required ordering information.

History: WCom received a "fatal" reject via EDI 10.0 due to Business Processing Layer (BPL) edit that requires a 10 digit TN be populated yet the CSR responded with only 7 digits (lacked area code) [PON: S011507695QWAZPR 4806491751]. Qwest initiated an internal change request. Qwest determined an Eschelon change request existed (SCR062702-09) that would correct this production defect by lifting the edit on features that are to be changed or disconnected. The open change request is evidence that CLECs are impacted.

Reason for Escalation: Qwest's invalid reject places CLECs at a competitive disadvantage. Burden should not be placed on CLECs to obtain area codes for numbers that will be changed or disconnected upon migration. Documented business rules cannot be systematically supported.

Business need and impact: Call Forwarding is a standard offering of WCom's local services, thus impact is severe. All CLECs are impacted because preorder to order integration cannot be supported. In addition, this evidence proves Qwest CSRs are not accurately reflecting information that is programmed into the Qwest switches.

Desired CLEC resolution: That the FID accuracy edit be lifted in a production patch.

CLEC Contact Information: Liz Balvin, Carrier Management, 303-217-7305, Liz.Balvin@wcom.com

Qwest's recommended work around procedures will not support the flow through capabilities necessary for WCom's commercial volumes of UNE-P migrations.