Document review is the process of highlighting changes from one version to the next. The Document Review gives CLEC customers a formal way to review proposed changes and comment on them within the appropriate comment period. It also gives Qwest a streamlined way to receive, track and respond to customer feedback.
Document Review Process
- Posting Of Documents For Review - Documents
are posted to the Document Review section (see below) for viewing
prior to the beginning of the CLEC comment cycle. For specific
directions on how to complete the Document Review Process, click
- Archiving Documents Following Close of CLEC Comment
Cycle - Once the comment cycle closes, documents are
moved the either the Product/Process
Document Review Archive or the Systems
Document Review Archive. This activity will take place on
the next business day following the comment cycle close.
- Posting of Qwest Responses to CLEC Comments - When CLEC comments are received on a specific document that was in review, Qwest will provide a written response (per the CMP guidelines.) Those responses will be posted on either the Product/Process Document Review Archive or the Systems Document Review Archive, depending on original category of Document Review. These responses will be found in the Comment/Response bracket of the specific document review material.
|Subject||Level 3 - Directory Assistance (DA) Service - V27.0 and Operator Services - V32.0|
|Customer Feedback Due||09/26/14|
|Comment/ Response||Submit Comments|